VPI. Smarter Call Recording and Workforce Optimization. |
Get empowered. Mix and match the solutions you need. |
|
Reliably record phone, radio,
screen and text communications. |
Empower everyone with real-time
dashboards, scorecards and reports. |
Analyze all calls to find and
classify your most important ones. |
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Cut the time it takes to perform
and report on evaluations in half. |
Accurately forecast and
schedule the right number of employees. |
Automatically assign E-learning based
on skill gaps and track its effectiveness. |
Committed to Your Success
Listen to VPI leaders weigh in on our commitment to delivering world-class products, support and value to our customers.
See VPI in the News
“VPI is the perfect fit.”
- Brandon Olsen, Black Hills Energy
We empower 100,000+ users at over 1,000 organizations globally. Here are just a few.
Since 1994, VPI has been focused on building innovative call recording and workforce optimization software for contact centers and public safety organizations around the world. We developed the world’s first open architecture call recording system nearly two decades ago under the brand name Voice Print International.
Throughout the years, we’ve listened to the needs and challenges faced by our customers and used that insight to develop VPI EMPOWER™, a fully integrated Web-based suite of workforce optimization software tools that does much more than record and analyze calls. Today, our clients are able to easily gather actionable business intelligence (BI) about their customer interactions and contact center operations, and apply that insight to both strategic and tactical planning.
Our name VPI represents our continuing efforts to focus on ease of use and simplification of our tools across every touch point. From integration and implementation to the end user experience and support, VPI makes it easy.
Get the job done. Fast.
VPI customers experienced these incredible results in less than 6 months.
10%operating
costs
costs
10%handle
time
time
65%manager
productivity
productivity
10%first contact
resolution
resolution
10%customer
satisfaction
satisfaction
5%sales &
collections
collections
VPI Customer Ratings and Reviews
VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.
Roger Gallup
Support Manager, Zoll Medical Corporation
VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.
Brandon Olsen
Technical Project Manager, Black Hills Energy
We have easily doubled our QA productivity with VPI. You can't afford not to use this software.
Jack Fuller
Crew Manager, Norfolk Southern Corporation
