VPI Call Recording and Call Center Performance Analytics
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Breaking News Analyst Perspectives Customer Successes Strategic Partnerships

June 24, 2008
SER and VPI Partner to Deliver Superior Call Recording and WFO Solutions to Contact Centers >>

April 22, 2008
VPI Joins Payment Card Industry (PCI) Security Vendor Alliance >>

March 11, 2008
VPI's Call Recording and Quality Monitoring Solution Rated “Avaya Compliant” >>

December 5, 2007
VPI Named Leader in Product, Implementation, Service, Training and Professional Services >>


 

Frost & Sullivan perspective on VPI call recording and call center performance analytics solutions.
An excellent understanding of contact center dynamics & a well rounded product line has placed VPI in a favorable position for the future. >>

The Pelorus Group perspective on VPI call recording and call center performance analytics solutions.
Through its innovative technology & strong network of industry partnerships VPI is well positioned to provide the solutions organizations need to be more proactive. >>

 


1-800-Flowers.com significantly decreases operational costs and increases utilization rates of over 2,000 agents across 9 sites. >>


Bank of America experiences return on investment with 6 months, achieving an increase in agent up time of over 40%. >>

 

Avaya Call Recording and Avaya Reporting Software     Learn More >>

Cisco Call Recording and Cisco Reporting Software            Learn More >> 

Genesys Call Recording and Genesys Reporting Software  Learn More >>


Mitel Call Recording and Mitel Reporting Software  Learn More >>
  

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About VPI

VPI (Voice Print International) is a leading innovator and provider of integrated call recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. VPI call recording and workforce optimization solutions are designed with reliability, adaptability, and expandability in mind to accommodate changing technologies, customer needs and legislation. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 35 countries.

Why should your organization rely on VPI? Click here to learn more about the VPI Advantage.

 
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