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As the world's leading provider of call recording, contact center quality management and workforce optimization solutions, VPI is pleased to offer you the following contact center white papers:
 
You'll get access to the following call center white papers:
5 Secrets to Contact Center E-Learning and Coaching Success  
Authored by Ovum Research		 Call Center White Papers
Mastering First Contact Resolution with Analytics  
Authored by VPI
Contact Center QA Guide: Building a World-Class Quality Assurance Program  
Authored by Donna Fluss from DMG Consulting
Getting Workforce Optimization Right
Authored by analyst firm Ovum
The Right Way to Do Contact Center Reporting
Authored by Donna Fluss from DMG Consulting
Call Center At-Home Agent Best Practices
Contact Center White Paper Authored by Donna Fluss from DMG Consulting
Critical Call Recording Laws, Regulations and Best Practices for Ensuring Compliance  
Authored by Dick Bucci from Pelorus Associates
Quality Assurance 2.0: The Rebirth of Contact Center QA
Call Center White Paper Authored by VPI
Best Practices in Call Center Recording, QA and Coaching   
Authored by analyst Dick Bucci from Pelorus Associates
Contact Center Optimization in a Challenging Economy
Call Center White Paper authored by Ovum (Datamonitor)
Good to Great: Rapid Results with Real-time Performance Management
Authored by analyst Paul Stockford from Saddletree Research
Call Center Metrics That Matter
Authored by Dick Bucci from Pelorus Associates
And Several More Free Call Center White Papers!