Contact Center Optimization Webcasts from VPI - Leading Developer of Contact Center Optimization Software.
 
 

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Accelerating First Contact Resolution with Analytics
Presented by Patrick Botz, Global Director of Solutions Marketing from VPI
Transitioning from Old to New Call Center Reporting
Presented by Richard Snow from Ventana Research and Patrick Botz, Global Director of Solutions Marketing from VPI
Demystifying Contact Center Analytics: What to Choose and When
Presented by Aphrodite Brinsmead from Ovum Technologies and Patrick Botz, Global Director of Solutions Marketing from VPI
Using Analytics to Boost the Value of Your Quality Assurance Program
Presented by DMG Consulting and Patrick Botz, Global Director of Solutions Marketing from VPI
How to Enhance Your Current QA Program Using Lean Six Sigma Techniques
Presented by Mohan Nair, LSS Black Belt Quality Improvement Consultant from VPI
Economic Advantages of VoIP Call Recording
Presented by Patrick Botz, Global Director of Solutions Marketing from VPI
Performance Analytics: A Game-Changer for Contact Centers
Presented by Analyst Keith Dawson from Frost & Sullivan
5 Business Problems Solved with Analytics
Presented by Analyst Keith Dawson from Frost & Sullivan
Contact Center Metrics That Matter
Presented by Mohan Nair and Patrick Botz from VPI
At-Home Agent Best Practices: A Guide to Successful Strategies and Essential Tools
Presented by Patrick Botz, Global Director of Solutions Marketing from VPI, and Michele Rowan
And Several More!