Having undergone extensive testing in Avaya's technology labs, VPI has been installing integrated systems to Avaya IP Office, Definity, G3, Merlin Magix and other telephone systems for over five years and became Avaya’s Developer Connection program partner in 2001. Avaya recently awarded VPI with Avaya’s DeveloperConnection Compliant Award for successful compliance testing of its Avaya PBX and VoIP call recording solutions with Avaya's IP Office R 2.0, Avaya’s IP Office Release 1.3 , Avaya's CTConnect 5.0 and DEFINITY Server R MV 1.2 and Avaya's CT 4.0 and S8700 Media Server IP Connect. With the successful compliance testing, VPI and Avaya are providing mutual customers, dealers, and resellers with the assurance of successful, cost effective and integrated digital voice recording solution.

VPI's Follow Me! - The Real Solution for Full-Time Avaya VoIP Call Recording

Across the globe, VoIP is being recognized as the next generation of telephony technology. Recent surveys have asserted that organizations of every size and nature are either investigating or implementing VoIP technology. This isn’t particularly surprising, given the benefits derived from the convergence of voice and data infrastructures. As you move through the normal cycle of replacing your PBX system, you will probably view VoIP as a logical rating for achieving increased productivity from converged messaging. VoIP can also play a significant role in the reduction of your deployment and management costs due to the utilization of a single wiring infrastructure.

However, when it comes to the full-time VoIP call recording of your interactions, things aren’t quite as straightforward as you may think. Today, there are various VoIP call recording systems that claim to be able to capture, store and replay 100% of an organization’s IP telephony interactions for compliance, liability or advanced quality management purposes. The problem is, these systems employ packet sniffing and/or trunk-tapping, and although both of these methods are effective to a certain extent, each has a flaw or a point of failure relevant to the standard modes of IP Softphone use. Even when both methods are used concurrently, the failure points aren’t compensatory. Plus, in order to implement these systems, organizations are often forced to suffer exorbitant costs and make huge compromises – and are still unable to achieve full-time IP call recording!

VPI, an award-winning Avaya DevConnect Partner, studied the existing VoIP call recording methods and came up with a whole new approach. A world leader in the development of integrated communications solutions for digital voice, data and screen recording and quality management, VPI developed a revolutionary solution for full-time IP call recording. Follow Me! – VPI’s aptly named solution –– is capable of recording 100% of an organization’s VoIP interactions. Regardless of an agent’s location or mode of connection to their extension, the recording channel assigned to that particular agent will follow them – logging and recording all telephone conversations both to and from that agent in a unified manner. The Follow Me! solution is currently available and factory certified with Avaya Definity and S8700 platforms.

VPI's Follow Me! IP Call Recording Solutions for Avaya IP Office

Organizations in need of full-time recording for compliance, liability and sales verification can now implement VPI’s Follow Me! solution to ensure that every recording need is fulfilled. In addition to recording VoIP, VPI solutions record interactions from traditional phones, screens, hoot and holler systems and turrets. Designed for reliability and adaptability, VPI’s solutions are built upon open standards technology and Commercially-Off-The-Shelf hardware for simple maintenance, integrations and expandability.