Voice Logging Recorder Software from VPI - Leading Developer of Digital Voice Logging System

Voice Logging Recorders for Trading. Ensure Dodd-Frank Compliance.

for Financial Trading

Customer Successes

Chicago Mercantile Exchange
TD Securities

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VPI EMPOWER™ Workforce Optimization Overview

The Most Reliable and Flexible Compliance Recording Solution Available Today.

VPI is the world’s premier provider of compliance recording solutions, trusted to reliably record mission-critical communications on tens of thousands of channels in 50 countries worldwide. Easily implemented and highly effective in virtually any trading environment, VPI CAPTURE can record your communications from a wide range of network configurations, TDM and VoIP telephony, turret and hoot n’ holler environments, and across any number of locations. VPI CAPTURE presents actionable information in a centralized, consolidated manner, from a secure Web-based interface that provides fast and accurate insights via powerful, dynamic reports and visualizations. VPI’s robust recording solutions can be cost-effectively customized, scaled and adapted to meet the evolving demands of organizations of all kinds – from small- and medium-sized trading environments to global enterprises.

Ultra-Reliable Recording for Evolving Trading Environments

VPI CAPTURE is the industry’s most reliable high volume call recording solution – choose from a wide variety of robust, fault-tolerant configurations for uninterrupted performance and disaster recovery.

Full-time Recording with Unique Variable Retention – You determine what to retain, for how long, and on which storage device by implementing flexible, intelligent business rules. Developed specifically for trading floors, VRA allows organizations to establish retention and archiving policies to define how long their recordings are stored before being automatically discarded – crucial for changing compliance and legislative requirements. With VRA, you decide how long the record is archived, how it is retrieved, and how it will be used in the future.
Unified Recording from Any Number of Audio and Data Sources and Multiple Locations – VPI has proven integrations with all major TDM and VoIP telephony platforms (including Avaya, Cisco, Siemens and Mitel), turret and hoot n’ holler systems. VPI’s seamless integration with IPC CDR and BT ITS link, which has been tested and deployed on over 3,000 trading positions, captures enhanced metadata (TRID, position ID, etc.) to make finding and analyzing calls easy.

Open Service-Oriented Architecture Reduces Total Cost of Ownership

Built around the principles of true open service-oriented architecture, VPI CAPTURE protects your initial investment and provides unmatched flexibility in inwards and outwards integrations, endless scalability, and limitless capacity.

Service Oriented Architecture – Based on the emerging industry standard, VPI solutions run as a Windows service around an SOA-based framework.
Platform Independent – VPI CAPTURE can site behind your firewall and work in harmony with your network operations VPI allows customers to control costs and choose the best server for their needs, such as Dell, HP, IBM, etc. Unlike many proprietary systems on the market today, VPI solutions do not limit options for integration with outside vendor hardware and software.
Powerful SQL Database supports millions of records for centralized storage management, providing instant access to calls.
Unlimited Centralized or Distributed Storage – Store recordings online on redundant, hot-swappable hard drives for short term or long term. Choose from a variety of configurations including RAID 1, RAID 5, or RAID 10 or archive on long term storage media, such as Blu-ray DVDs, or on your Network Attached Storage (NAS/SAN) devices.

Advanced System Security and Centralized User Adminstration

VPI CAPTURE offers Web portal-based access and comprehensive security for the protection of collected data – secure login via LDAP integration or direct, encryption, file watermarking, audit trails and automated alerts.

Roles-based Access Control and Security – The VPI application provides a common-model security application. Administrators are able to define roles and rights as desired and then assign those roles/rights to individual users. The administration interface allows end users to create any number of parent-child nodes or relationships to completely map an organization’s hierarchical structure. This structure is then used for providing data-level security to limit what information people see and what they can do - typically from their point in the hierarchy and below, though this can be overridden depending on the hierarchy rules of a given organization. The hierarchy structure and rules can be adopted directly from Active Directory via LDAP integration.
Simplify Administration with LDAP Integration – VPI supports connectivity to LDAP (Active Directory) to provide for centralized security management. The LDAP directory provides two main functions: user authentication and data synchronization. Though it is ideal to use both of these functions, it is possible to use user authentication without data synchronization and vice versa. This approach to authentication provides a single centralized management of users and passwords, eliminating the need for user ID and password to be stored in the VPI database. Additionally, it ensures user IDs and passwords conform across the enterprise with any corporate guidelines that have been established for user and password conventions.
Secure File and Data Transport and Storage Encryption The VPI recording solution uses built-in end-to-end data encryption using strong cryptography and key management to secure the SQL database that holds attributes of all recordings. The media manager provides for AES 128, 192, 256 or variable bit encryption/decryption when files are stored and accessed from the media manager. VPI supports secure protocols including Secure Socket Layer, Transport Layer Security (SSL/TLS) or Internet Protocol Security (IPSEC) to provide secure transmission of recordings and associated data over the network.
Ensure Authenticity with File Watermarking – To further secure sensitive information, every call within the VPI application is wartermarked in real time to ensure authenticity. VPI offers a powerful application to validate the authenticity of any WAV file.
Monitor Sensitive Information and Detailed Audit Log Reporting – VPI provides a detailed audit trail log that records all user activity within the system so that organizations can conduct full trace audits to determine who accessed any recording in the system and when - for playback, export, or any other critical events.
Automated Alerts and Notifications –- Keep informed of system activity via real-time alarms and alerts sent via email.

Gain Rapid Insight into Interactions with Powerful Reporting Tools

Get an accurate picture of trading activity – both as it is today and as it trends over time. Quickly recognize and accurately interpret call volumes, call handling times and workload distribution among traders.

Freely search, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters.
Easily analyze call patterns – drill through layers of information within dynamic, easy to understand reports, charts and heat maps.

Experience a Demo to see what VPI can do for you.

Speak with a VPI Specialist about your specific needs and get a front row seat to a better tomorrow.

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VPI Customer Ratings and Reviews

VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.

Roger Gallup Support Manager, Zoll Medical Corporation
Zoll Medical Corporation Customer Succes 5 Star Quote

VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.

Brandon Olsen Technical Project Manager, Black Hills Energy
Black Hills Energy Customer Succes 5 Star Quote

We have easily doubled our QA productivity with VPI. You can't afford not to use this software.

Jack Fuller Crew Manager, Norfolk Southern Corporation
Norfolk Southern Corporation Customer Succes 5 Star Quote