VPI Video Center - Watch VPI Software Demos, Case Studies, Webcasts, Testimonials and More

http://www.VPI-corp.com/VirtualSource VPI Conversational Virtual Agents powered by Artificial Intelligence It's time to reshape the way we think about customer telephone self-service. Stop scripting. Start conversing. Stop disappointing. Start delighting. Watch to learn how VPI's conversational virtual agents in the cloud can help you effectively automate a wider variety of inbound and outbound call types while lowering costs and improving customer experience.

Learn how VPI EMPOWER, the world's leading contact center workforce optimization software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical operational and customer experience issues.

http://www.vpi-corp.com

http://www.vpi-corp.com View VPI's Search and Export Call Recording Demo

Learn how VPI EMPOWER 911 integrates NG9-1-1 ready call and radio recording, CAD screen capture, multimedia incident recreation, instant recall, quality assurance and E-learning to help you improve workforce performance and emergency response times.

http://www.vpi-corp.com VPI EMPOWER - Actionable Web Dashboard Templates

http://www.vpi-corp.com VPI EMPOWER - Customizable Real-Time Tickers and Scorecards

Building upon this outstanding value proposition, VPI's new version 5.4 now includes advanced interactive reporting and analysis tools that fundamentally enhance the way contact center managers report on their compliance, quality and performance data. VPI's new Instant Analyzers put the power of live, actionable customer and agent performance data directly where it belongs -- into the hands of managers who need it to successfully navigate the changing dynamics of today's contact centers.

Learn more at www.VPI-corp.com/Avaya! VPI is a dedicated Avaya DevConnect Select Product Partner and has fully integrated its award-winning VPI Performance real-time reporting and performance management software with Avaya Aura and Proactive Contact platforms. VPI PERFORMANCE software is knowledge on tap for the contact center, designed to optimize agent performance and to significantly reduce contact center operational costs. Now you can get even more value from your Avaya investment and begin to rapidly gain improvements like these which were realized by other VPI Performance users almost immediately. Upon logging into the web browser based VPI Performance application, you land on your very own customized Avaya reporting dashboard. VPI PERFORMANCE complements and enhances the Avaya Aura and Proactive Contact platforms by consolidating and presenting actionable, real-time information in the form of personalized Web dashboards like this one, interactive reports, scorecards and desktop tickers to empower contact center managers, supervisors and even front-line agents with targeted information to help them make better, quicker decisions. Here's an example of a custom dashboard that can visualize metrics from Avaya as well as other important key performance indicators. Select from a library of over 40 chart report types and task list widgets to customize your dashboard. VPI Performance comes standard with over 40 inbound and outbound Avaya metrics for use in customizable scorecards and desktop tickers, and a messaging and alerting capability. Just some of the many Avaya metrics included with VPI PERFORMANCE are: Service Level, Handle Time, Transfers, Holds, Calls waiting in queues, Occupancy, and Abandoned calls. You can create custom key performance indicators based on any combination these Avaya CMS metrics and data from other contact center systems including CRM, ERP, Helpdesk, Customer Surveys and Quality Evaluations to meet your business needs and objectives. You no longer need to rely on raw Inbound ACD and Outbound Dialer data alone, nor you need to manually assemble and interpret it. VPI Performance includes real-time agent, supervisor and manager desktop tickers that dock above existing applications and show employees how they and/or their team are performing versus your established goals. Color-coding of metrics helps users quickly grasp success or deviation from performance goals. Real-time tickers can be customized to display individual and group performance metrics and sized to have minimal impact on desktop real estate. They're always on so your front-line agents and supervisors don't have to open up separate windows to proactively respond to issues and opportunities. Scorecards are easily accessible by one click from the ticker. They deliver a personalized view that centers on current and past performance metrics. Scorecards empower employees to improve by presenting up-to-the-minute statistics that indicate how they are tracking to their performance goals. VPI makes it easy for business users to create and add additional, custom scorecards and additional metrics to scorecards without the need for IT help. While agents see their own results, managers and supervisors have instant access to real-time team and group scorecards. Do you ever rely on IT or reporting analysts to pull together information and prepare reports for management? VPI Performance comes out-of-the-box with dozens of dynamic real-time Avaya Aura CMS reports and Proactive Contact reports so you can view and explore your data virtually any which way you like --by Groups and Agents, and by Service and Skill Groups. With VPI Performance, now you can easily report across multiple teams, multiple queues, multiple locations and even multiple Avaya Aura and Proactive Contact systems -- you get a single, enterprise-wide view of your contact center operations and can easily drill down to teams and individuals for root cause analysis. And if historical reporting and trending over time is important to you, there is no limitation on the amount of data collected or how long it is stored -- you can do true historical reporting, get insight into trending over time, or simply pull reports on older data. Do you have a team or teams of agents that handle calls from multiple queues? No problem, VPI Performance allows you to create flexible grouping structures to report on groups and teams in any manner that makes most sense to the business versus having to look at one queue at the time.