Watch this informative video about VPI's Avaya Call Recording, Avaya Reporting and Avaya Workforce Optimization software solutions. Learn more about VPI's award-wining Avaya contact center recording, performance reporting and workforce optimization solutions for Avaya Aura, Avaya Communications Manager, Avaya Proactive Contact and Avaya IP Office at: http://www.VPI-corp.com/Avaya
http://www.VPI-corp.com/VirtualSource
VPI Conversational Virtual Agents powered by Artificial Intelligence
It's time to reshape the way we think about customer telephone self-service. Stop scripting. Start conversing. Stop disappointing. Start delighting. Watch to learn how VPI's conversational virtual agents in the cloud can help you effectively automate a wider variety of inbound and outbound call types while lowering costs and improving customer experience.
Learn how VPI EMPOWER, the world's leading contact center workforce optimization software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical operational and customer experience issues.
http://www.vpi-corp.com
Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention!
http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo
http://www.vpi-corp.com
View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents.
http://www.vpi-corp.com
http://www.vpi-corp.com
VPI Empower - Live Monitoring
We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, and David Hadobas, President of the Call Center Networking Group (CCNG) as they reveal 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction.
http://www.vpi-corp.com
View this informational video on VPI's new QUALITY Evaluation Form Designer Tools.
http://www.vpi-corp.com
VPI EMPOWER - Find and Share Calls Quickly
http://www.vpi-corp.com
VPI EMPOWER Introduction
http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates
http://www.vpi-corp.com
Personalized Web Dashboards
http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards
VPI Quality and Performance Optimization Solution Overview
http://www.vpi-corp.com
VPI QUALITY PRO - Smart Evaluations
Learn how Cisco and VPI customer Straumann, a global leader in dental implant solutions and restorative dentistry, enhanced the capabilities of its Cisco Unified Contact Center system and operations with VPI's award-winning real-time performance management reporting solution. The VPI Cisco UCC Enterprise reporting and Cisco UCC Express reporting solution complements and enhances the UCCX and UCCE platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive Cisco UCCE and UCCX reports, scorecards and desktop tickers to empower contact center managers and agents to make better, quicker decisions. To learn more, visit http://www.VPI-corp.com/Cisco
VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions.
Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum.
VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC
VPI VirtualSource is a hosted, pay-as-you-go service that uses virtual call agents powered by artificial intelligence. VPI VirtualSource helps organizations automate a broader range of call types and expand call handling capacity for one-fifth of the cost of a human agent.
http://www.VPI-corp.com/VirtualSource
VPI Conversational Virtual Agents powered by Artificial Intelligence
It's time to reshape the way we think about customer telephone self-service. Stop scripting. Start conversing. Stop disappointing. Start delighting. Watch to learn how VPI's conversational virtual agents in the cloud can help you effectively automate a wider variety of inbound and outbound call types while lowering costs and improving customer experience.
Learn how Cisco and VPI customer Straumann, a global leader in dental implant solutions and restorative dentistry, enhanced the capabilities of its Cisco Unified Contact Center system and operations with VPI's award-winning real-time performance management reporting solution. The VPI Cisco UCC Enterprise reporting and Cisco UCC Express reporting solution complements and enhances the UCCX and UCCE platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive Cisco UCCE and UCCX reports, scorecards and desktop tickers to empower contact center managers and agents to make better, quicker decisions. To learn more, visit http://www.VPI-corp.com/Cisco
VPI VirtualSource is a hosted, pay-as-you-go service that uses virtual call agents powered by artificial intelligence. VPI VirtualSource helps organizations automate a broader range of call types and expand call handling capacity for one-fifth of the cost of a human agent.
VPI Quality and Performance Optimization Solution Overview
VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions.
Learn how VPI EMPOWER, the world's leading contact center workforce optimization software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical operational and customer experience issues.
We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, and David Hadobas, President of the Call Center Networking Group (CCNG) as they reveal 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction.
http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates
http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards
http://www.vpi-corp.com
VPI QUALITY PRO - Smart Evaluations
Watch this informative video about VPI's Avaya Call Recording, Avaya Reporting and Avaya Workforce Optimization software solutions. Learn more about VPI's award-wining Avaya contact center recording, performance reporting and workforce optimization solutions for Avaya Aura, Avaya Communications Manager, Avaya Proactive Contact and Avaya IP Office at: http://www.VPI-corp.com/Avaya
http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo
http://www.vpi-corp.com
View this informational video on VPI's new QUALITY Evaluation Form Designer Tools.
http://www.vpi-corp.com
View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents.
VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC
Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum.
http://www.vpi-corp.com
Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention!
http://www.vpi-corp.com
Personalized Web Dashboards
http://www.vpi-corp.com
VPI EMPOWER Introduction
http://www.vpi-corp.com
VPI EMPOWER - Find and Share Calls Quickly
http://www.vpi-corp.com
VPI Empower - Live Monitoring
