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Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention! View VPI's Search and Export Call Recording Demo View this informational video on VPI's new QUALITY Evaluation Form Designer Tools. View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents. Watch A Demo of VPI Quality for Public Safety Organizations. View a demo of VPI's Targeted Coaching! Watch this informative video about VPI's Avaya Call Recording and Avaya Workforce Optimization Solutions! Experience VPI's groundbreaking software suite! VPI EMPOWER - Actionable Web Dashboard Templates Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum. VPI EMPOWER - Customizable Real-Time Tickers and Scorecards VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC Rating:  Views: 446 Rating: Views: 400 Rating: Views: 322 Rating: Views: 282 Rating: Views: 244 Rating: Views: 227 Rating: Views: 202 Rating: Views: 198 Rating: Views: 189 Rating: Views: 186 Rating: Views: 177 Rating: Views: 172 Rating: Views: 155 Rating: Views: 71 Rating: Views: 68 Rating: Views: 66 Rating: Views: 58 Rating: Views: 48 Rating: Views: 37
VPI EMPOWER - Actionable Web Dashboard Templates VPI EMPOWER - Customizable Real-Time Tickers and Scorecards Watch this informative video about VPI's Avaya Call Recording and Avaya Workforce Optimization Solutions! View a demo of VPI's Targeted Coaching! View VPI's Search and Export Call Recording Demo View this informational video on VPI's new QUALITY Evaluation Form Designer Tools. Experience VPI's groundbreaking software suite! View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents. VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum. Watch A Demo of VPI Quality for Public Safety Organizations. Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention! Rating: Views: 71 Rating: Views: 58 Rating: Views: 186 Rating: Views: 189 Rating: Views: 322 Rating: Views: 244 Rating: Views: 155 Rating: Views: 227 Rating: Views: 48 Rating: Views: 68 Rating: Views: 37 Rating: Views: 202 Rating: Views: 446 Rating: Views: 198 Rating: Views: 172 Rating: Views: 177 Rating: Views: 282 Rating: Views: 400 Rating: Views: 66
http://www.vpi-corp.com
Watch this informative video about VPI's Avaya Call Recording and Avaya Workforce Optimization Solutions! http://www.vpi-corp.com
Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention! http://www.vpi-corp.com http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo http://www.vpi-corp.com
VPI Empower - Live Monitoring http://www.vpi-corp.com
View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents. http://www.vpi-corp.com
View this informational video on VPI's new QUALITY Evaluation Form Designer Tools. http://www.vpi-corp.com
VPI EMPOWER Introduction http://www.vpi-corp.com
VPI EMPOWER - Find and Share Calls Quickly Learn how VPI EMPOWER, the world's leading contact center workforce optimization software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical operational and customer experience issues. http://www.vpi-corp.com
View a demo of VPI's Targeted Coaching! http://www.vpi-corp.com
Personalized Web Dashboards We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, and David Hadobas, President of the Call Center Networking Group (CCNG) as they reveal 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction. http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates http://www.vpi-corp.com
Experience VPI's groundbreaking software suite! http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards http://www.vpi-corp.com
VPI QUALITY PRO - Smart Evaluations VPI Quality and Performance Optimization Solution Overview Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum. VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions. VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers, supervisors and agents to make better, quicker decisions. Rating: Views: 722 Rating: Views: 709 Rating: Views: 514 Rating: Views: 444 Rating: Views: 395 Rating: Views: 360 Rating: Views: 331 Rating: Views: 253 Rating: Views: 251 Rating: Views: 247 Rating: Views: 233 Rating: Views: 220 Rating: Views: 195 Rating: Views: 185 Rating: Views: 176 Rating: Views: 142 Rating: Views: 92 Rating: Views: 77 Rating: Views: 74 Rating: Views: 63 Rating: Views: 9 Rating: Views:
VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers, supervisors and agents to make better, quicker decisions. VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower managers and agents to make better, quicker decisions. Learn how VPI EMPOWER, the world's leading contact center workforce optimization software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical operational and customer experience issues. VPI Quality and Performance Optimization Solution Overview We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, and David Hadobas, President of the Call Center Networking Group (CCNG) as they reveal 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction. http://www.vpi-corp.com
VPI EMPOWER - Actionable Web Dashboard Templates http://www.vpi-corp.com
VPI EMPOWER - Customizable Real-Time Tickers and Scorecards http://www.vpi-corp.com
VPI QUALITY PRO - Smart Evaluations http://www.vpi-corp.com
Watch this informative video about VPI's Avaya Call Recording and Avaya Workforce Optimization Solutions! http://www.vpi-corp.com
View a demo of VPI's Targeted Coaching! http://www.vpi-corp.com
View VPI's Search and Export Call Recording Demo http://www.vpi-corp.com
View this informational video on VPI's new QUALITY Evaluation Form Designer Tools. http://www.vpi-corp.com
Experience VPI's groundbreaking software suite! http://www.vpi-corp.com
View this informative demo which will show you how to use the VPI EMPOWER Suite to setup Quality Assurance Evaluation form's for your call center agents. VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum. http://www.vpi-corp.com
Check out how VPI's Fact Finder Screen Analytics Module can increase customer retention! http://www.vpi-corp.com
Personalized Web Dashboards http://www.vpi-corp.com
VPI EMPOWER Introduction http://www.vpi-corp.com
VPI EMPOWER - Find and Share Calls Quickly http://www.vpi-corp.com
VPI Empower - Live Monitoring http://www.vpi-corp.com Rating: Views: Rating: Views: 9 Rating: Views: 247 Rating: Views: 77 Rating: Views: 195 Rating: Views: 185 Rating: Views: 142 Rating: Views: 92 Rating: Views: 722 Rating: Views: 233 Rating: Views: 444 Rating: Views: 331 Rating: Views: 176 Rating: Views: 360 Rating: Views: 63 Rating: Views: 74 Rating: Views: 709 Rating: Views: 220 Rating: Views: 253 Rating: Views: 251 Rating: Views: 395 Rating: Views: 514
http://www.vpi-corp.com
VPI Empower - Live Monitoring Watch a demo of VPI QUALITY to learn how easy it is to create QA evaluation forms and rules that automatically assign the most important calls for assessment. Learn how VPI EMPOWER 911 integrates NG9-1-1 ready call and radio recording, CAD screen capture, multimedia incident recreation, instant recall, quality assurance and E-learning to help you improve workforce performance and emergency response times. http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer Alachua, Florida Watch the demo to see the many customization options for quick access to frequently used call or incident searches, reports, filters, to-do lists, call playback and QA evaluations directly from personalized Web dashboards. http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer City of Edmond, Oklahoma View a demo of VPI's powerful Instant Recall tool that let's operators rapidly playback recent phone and radio communications at their desktop with a click of a mouse. Power South is a billion dollar company -- 70% of our income is related to fuel sales. Consequently, reliable recording of Energy Control Center's calls that deal with fuel purchases and sales is critical for our business. With VPI CAPTURE recording system, we have a peace of mind knowing that every call is recorded and can be pulled up for review or dispute resolution at a moment's notice Rating: Views: 383 Rating: Views: 291 Rating: Views: 126 Rating: Views: 94 Rating: Views: 62 Rating: Views: 46 Rating: Views: 20 Rating: Views: 1
Power South is a billion dollar company -- 70% of our income is related to fuel sales. Consequently, reliable recording of Energy Control Center's calls that deal with fuel purchases and sales is critical for our business. With VPI CAPTURE recording system, we have a peace of mind knowing that every call is recorded and can be pulled up for review or dispute resolution at a moment's notice Learn how VPI EMPOWER 911 integrates NG9-1-1 ready call and radio recording, CAD screen capture, multimedia incident recreation, instant recall, quality assurance and E-learning to help you improve workforce performance and emergency response times. View a demo of VPI's powerful Instant Recall tool that let's operators rapidly playback recent phone and radio communications at their desktop with a click of a mouse. Watch the demo to see the many customization options for quick access to frequently used call or incident searches, reports, filters, to-do lists, call playback and QA evaluations directly from personalized Web dashboards. http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer Alachua, Florida http://www.vpi-corp.com
Public Safety Recording and QA Best Practices - VPI Customer City of Edmond, Oklahoma Watch a demo of VPI QUALITY to learn how easy it is to create QA evaluation forms and rules that automatically assign the most important calls for assessment. http://www.vpi-corp.com
VPI Empower - Live Monitoring Rating: Views: 1 Rating: Views: 126 Rating: Views: 20 Rating: Views: 62 Rating: Views: 94 Rating: Views: 46 Rating: Views: 291 Rating: Views: 383
2010 Call Center Optimization Forum, Tampa - Interview with Melanie Wiliams from Verizon. Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum. 2010 Call Center Optimization Forum, Denver - Pete Sigler from TeleTech Holdings 2010 Call Center Optimization Forum, Tampa - Interview with Tom Nicholson from Bright House Networks. VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC 2010 Call Center Optimization Forum, Tampa - Interview with Representative from TRowe Price. 2010 Call Center Optimization Forum, Tampa - Interview with Ben Spencer from Cross Telecom. http://www.vpi-corp.com
2011 Contact Center Executive Summit Overview View 2010 Call Center Optimization Forum, Denver user experience from Francis of AAA. View 2010 Call Center Optimization Forum Denver interview with Charlie Coleman from Progressive Insurance 2010 Call Center Optimization Forum, Denver - Rhonda Bryant from Star Electric 2010 Call Center Optimization Forum, Denver - Kyle Rufis from ESM Rating: Views: 78 Rating: Views: 73 Rating: Views: 68 Rating: Views: 68 Rating: Views: 52 Rating: Views: 51 Rating: Views: 33 Rating: Views: 27 Rating: Views: 24 Rating: Views: 20 Rating: Views: 16 Rating: Views: 14 Rating: Views: 14 Rating: Views: 13 Rating: Views: 11
http://www.vpi-corp.com
2011 Contact Center Executive Summit Overview 2010 Call Center Optimization Forum, Tampa - Interview with Tom Nicholson from Bright House Networks. 2010 Call Center Optimization Forum, Tampa - Interview with Representative from TRowe Price. 2010 Call Center Optimization Forum, Tampa - Interview with Ben Spencer from Cross Telecom. 2010 Call Center Optimization Forum, Tampa - Interview with Melanie Wiliams from Verizon. 2010 Call Center Optimization Forum, Denver - Kyle Rufis from ESM 2010 Call Center Optimization Forum, Denver - Rhonda Bryant from Star Electric 2010 Call Center Optimization Forum, Denver - Pete Sigler from TeleTech Holdings View 2010 Call Center Optimization Forum, Denver user experience from Francis of AAA. View 2010 Call Center Optimization Forum Denver interview with Charlie Coleman from Progressive Insurance VPI at Interop 2010! Patrick Botz, VP of Marketing at VPI speaks with Rich Tehrani CEO of TMC Vice President of Synergy Solutions discusses the value of attending the Call Center Optimization Forum. Rating: Views: 16 Rating: Views: 52 Rating: Views: 33 Rating: Views: 27 Rating: Views: 78 Rating: Views: 11 Rating: Views: 13 Rating: Views: 68 Rating: Views: 14 Rating: Views: 14 Rating: Views: 51 Rating: Views: 73 Rating: Views: 68 Rating: Views: 20 Rating: Views: 24
http://www.vpi-corp.com
VPI Training Tips - How to Add a User http://www.vpi-corp.com
VPI Training Tips - How to Create a New Flag http://www.vpi-corp.com
VPI Training Tips - How to Add a Role http://www.vpi-corp.com
VPI Training Tips - How to Assign Roles to a User VPI Training Tips - How to Use Instant Recall
http://www.vpi-corp.com http://www.vpi-corp.com
VPI Training Tips - How to Add a Widget to VPI Dashboard VPI Training Tips - How to Perform an Evaluation VPI Training Tips - How to Email an Interaction http://www.vpi-corp.com VPI Training Tips - How to Create a Control Chart Widget VPI Training Tips - How to Add a Flag VPI Training Tips - Using V Clip to Assemble an Interaction VPI Training Tips - Using V Clip to Assemble an Interaction Rating: Views: 24 Rating: Views: 21 Rating: Views: 20 Rating: Views: 20 Rating: Views: 19 Rating: Views: 17 Rating: Views: 15 Rating: Views: 10 Rating: Views: 9 Rating: Views: 7 Rating: Views: 7 Rating: Views: 3 Rating: Views: 3
VPI Training Tips - Using V Clip to Assemble an Interaction VPI Training Tips - Using V Clip to Assemble an Interaction VPI Training Tips - How to Add a Flag VPI Training Tips - How to Perform an Evaluation VPI Training Tips - How to Email an Interaction VPI Training Tips - How to Create a Control Chart Widget http://www.vpi-corp.com VPI Training Tips - How to Use Instant Recall
http://www.vpi-corp.com http://www.vpi-corp.com
VPI Training Tips - How to Add a Widget to VPI Dashboard http://www.vpi-corp.com
VPI Training Tips - How to Add a Role http://www.vpi-corp.com
VPI Training Tips - How to Assign Roles to a User http://www.vpi-corp.com
VPI Training Tips - How to Create a New Flag http://www.vpi-corp.com
VPI Training Tips - How to Add a User Rating: Views: 3 Rating: Views: 3 Rating: Views: 7 Rating: Views: 15 Rating: Views: 10 Rating: Views: 7 Rating: Views: 9 Rating: Views: 19 Rating: Views: 17 Rating: Views: 20 Rating: Views: 20 Rating: Views: 21 Rating: Views: 24
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