VPI’s Strategic Partners are world-class organizations that operate in all major world markets. These partners provide a comprehensive array of specialized, state-of-the-art products and services. They integrate and brand VPI products with their own in order to provide their customers with a “best-of-breed” solution. In most cases, the VPI solution is technically integrated with their PBX for seamless installation and operation.
In order to ensure seamless integration and the highest level of performance possible, VPI is continually testing its solutions in these organizations’ technical labs
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An Avaya DevConnect technology partner since 1996, VPI Corporation’s interaction recording and workforce optimization solutions are compliant tested in Avaya labs and proven reliable with the following Avaya platforms: Communication Manager and AES 3.1.2 (via TSAPI), CT 4.0 and S8700 Media Server IP Connect, IP Office, Communication Manager and AES/CMAPI 2.2, Avaya's CTConnect 5.0 and DEFINITY Server 1.2, Predictive Dialer System R12 , Communication Manager R12. Furthermore, VPI's robust data collection process provides a vitally important consolidated view into both inbound and outbound performance for those Avaya customers running both Avaya CMS and Avaya PDS for real-time and historical reports, scorecards and dashboards.
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VPI's Avaya Compliant Tested Solutions
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A dedicated Cisco Technology Developer Program Partner for years, our call recording and quality monitoring solutions are Cisco Certified and fully integrate with Cisco Unified Communications Manager 4.0(x) and 5.0(x) platforms for both Cisco UCC Enterprise and UCC Express environments. VPI’s VPI PERFORMANCE™ (collecting and consolidating real-time and historical performance information from disparate systems throughout the enterprise) has the ability to access data from Cisco’s IPCC and other data sources via VPI’s proprietary data connectors and deliver critical real-time key performance indicators to the right people.
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As a dedicated : As a Mitel Solutions Alliance (MSA) member and Mitel CommSource partner since 2002, VPI Corporation’s interaction recording and workforce optimization solutions integrate seamlessly with Mitel 3300 ICP Platform, and Mitel MiTAI, Inter-Tel OAI and D-Channel integrations for current and traditional Mitel and Inter-Tel platforms. This deep integration ensures advanced event-based triggering methods, advanced call categorization, and a very high level of precision in definition of selective retention rules. VPI solutions can be ordered through the Mitel CommSource portal.
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As a dedicated Aspect Technology Alliance Program Partner, VPI coordinates its product strategy and architecture with Aspect. VPI’s robust VPI CAPTURE™ call recording system connects to Aspect Contact Center Unified Communications Platform via the interaction with Aspect CMI Server. VPI CAPTURE™ records the SIP-based VoIP communications, whether it involves a soft phone on the representative's computer or a hard phone on his/her desk. VPI’s tight product integration with Aspect also allows customers to automatically collect data from their Aspect dialer, and other telephony sources and business systems in the contact center environment to present a consolidated, real-time and historical performance information to agents and managers.
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VPI's solutions complement and extend the reach of Genesys contact center offerings to provide mutual customers the advantage of a complete, optimized solution, with real-time visibility into the wealth of actionable intelligence. With VPI's true docked dashboards, contact center agents and supervisors can view valuable performance metrics right on their desktops in real-time, collected from a combination of Geneys and VPI systems. Customers can gain unified access to real-time performance metrics from VPI's Activ! applications and Genesys data mart reports, leveraging real-time intelligence on intra-day success of specific agents to enhance Genesys intelligent call routing.
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VPI's VPI CAPTURE™ reliably records Nortel VoIP traffic with very little impact on network resources. If internal handset-to-handset interactions are not required to be recorded, VPI offers two recording options requiring minimal hardware. VPI CAPTURE™ has the
ability to monitor and record traffic via a span port at the Nortel switch. VPI CAPTURE™ spans two tap points - one tap at the
trunk port and one at the Nortel Meridian (or BCM) port. VPI CAPTURE™ records off-site IP softphone calls on the trunk-side, in conjunction with a Nortel Meridian (or BCM) interface to ensure that only the appropriate interactions are recorded.
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