At VPI, we understand that you often face many of the same challenges that larger enterprises face. You are often expected to maintain the same customer service levels, quality standards, sales quota expectations, and customer satisfaction levels as larger companies with limited technology, budget and IT resources.

VPI makes it possible for small to medium businesses (SMBs) to have access to new business call recording software and call center optimization solutions, which in the past were limited to large companies. We make it easy, affordable and practical to equip your organization with the tools that can help you improve service quality, productivity and efficiency, and rapidly grow your businesses and more effectively.

VPI EMPOWER™ is a tightly integrated suite of Web-based solutions for business call recording, quality management, performance management, agent coaching and speech analytics. Unlike the rigid business call recording and workforce optimization software packages offered by many other vendors, our solutions are modular, enabling small to medium businesses like yours to select only the solutions they really want, get up-and-running quickly, and then add additional applications as they grow and evolve. VPI's flexible, open business call recording and workforce optimization software allows you to leverage technologies from other vendors, providing you with the freedom to adopt a unique, affordable “mix ‘n' match” approach to building your ideal solution.

---

VPI CAPTURE™ business call recording software application is fully scalable from four to an unlimited number of recording channels. VPI CAPTURE business call recording and monitoring solution enables small to medium businesses to capture customer-employee interactions from Voice over IP (VoIP), digital, and analog telephones, radios, and trading turrets, and access call recordings and associated data from an intuitive Web browser-based interface. In addition, VPI CAPTURE business call recording system provides CTI compatibility for much cheaper, yet efficient, D-channel data capture, and direct digital integration with all major telephony systems.
Learn more about Business Call Recording and Monitoring 

---

VPI's solutions make it easy for small to medium business to leverage the many competitive advantages of VoIP telephony and recording. VPI CAPTURE VoIP telephone business call recording system enables you to easily transition to and adopt VoIP on your own terms. VPI CAPTURE can reliably record audio from most traditional circuit-switched and new VoIP PBXs/ACDs in the same system to preserve your investment, and.with virtually no impact on your VoIP telephone system or precious network resources.
Learn more about Voice over IP Business Telephone Recording

---

Review, evaluate and improve the quality of your employee-customer interactions using this intuitive software tool. Easily generate evaluation scoring forms and utilize drill-down reporting to identify key trends and the root causes of exceptional or poor service quality.
Learn more about Call Quality Evaluation

---

Automatically collect data from several telephony sources and business systems in your contact center environment and present consolidated, real-time and historical performance information to agents and managers. Individual and group telephony metrics, key performance indicators (KPIs), quality scores, scheduling information, service level indicators, messages, links to training, and FAQs can be distributed to contact center personnel using desktop dashboards, web-based consolidated reporting, and TV monitors.
Learn more about Performance Management Dashboards and Reporting

---

VPI PERFORMANCE™ is an agent training and eCoaching application that can automatically intervene when agents are under-performing by delivering training content in the form of courses, coaching tips, quizzes, training flashes, pre-shift announcements, and bulletins. VPI PERFORMANCE's integrated SCORM compliant learning management system enable managers to set rules that send targeted agent coaching to individual agents or groups when predetermined thresholds are reached and track ongoing training results.
Learn more about Coaching and eLearning

---

Extract valuable business intelligence from your customer/employee interactions. Quickly identify calls with key phrases important to your organization and discover call trends that otherwise would have been too costly and time consuming to uncover. Learn more about Speech Analytics