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Latest communication technologies allow your organization to effectively compete with larger enterprises. Your customers expect the same or better service and quality standards from you, yet your budget and IT resources are hard pressed to match those of larger companies.
With VPI, you have access to the same business call recording software and call center optimization solutions as large companies but at very affordable prices – we make business call recording tools practical and easy to use, so you can improve service quality and productivity, gaining momentum to grow your businesses.
|Easily personalize interfaces for each type of user so they can quickly access information they need when they need it.|
|Improve your management of risk and liability with cost-effective full time business call recording, compliant with PCI-DSS, HIPAA and other data protection standards.|
|Automate the manual process of QA and coaching – use business rules and automated processes to identify and deliver high value calls to supervisors for review and evaluation.|
|Dramatically improve performance by engaging contact center agents and managers via personalized real-time and historical performance metrics delivered to employee desktops.|