ShoreTel Compatible Solutions
ShoreTel and VPI, a dedicated ShoreTel Technology Partner, have teamed to help organizations of all sizes implement VPI’s ShoreTel call recorder to affordably capture, evaluate, analyze and improve multimedia interactions in ShoreTel Communicator and ShoreTel Mobility environments.
VPI’s dedication to understanding and meeting the needs of its customers has resulted in the development of VPI CAPTURE™. This highly innovative, feature-rich suite of modular applications for ShoreTel call recording, speech analytics, quality monitoring, business intelligence reporting and E-learning gives organizations the power to proactively manage contact center operations and intelligence – in order to optimize processes, boost productivity, enhance customer loyalty, minimize risk, and ensure regulatory compliance throughout the enterprise.
VPI offers the following ShoreTel call recording integration options:
VPI CAPTURE software-based ShoreTel call recording solution offers a cost effective method of capturing audio and data using SPAN interface, recording VoIP calls by collecting the Real-time Transport Protocol (RTP) voice packets bound for the agents’ IP telephones or softphones. This method is very advantageous for hybrid or transitional environments - both ShoreTel Communicator and other digital, analog, and/or IP audio inputs may be recorded via the same VPI recording server.
All recordings are captured, stored and accessed in open, standardized file formats, regardless of their source – in this manner VPI supports efficient, pain-free hybrid or transitional call recording implementations, combining both, TDM and VoIP communications. Data such as Start Date/Time of Recording, Call Duration, Number Dialed/Caller ID, Extension and others are captured by the VPI ShoreTel IP call recording software from ShoreTel system and stored with the call record. This provides enhanced search criteria for faster, more efficient call retrieval, more insightful reporting, and better focused quality monitoring.
|Click here to download the VPI ShoreTel Communicator Call Recording Datasheet|
VPI CAPTURE ShoreTel IP call recording software delivers the ability to capture voice and data transmitted from ShoreTel Mobility, captured directly from Mobility Router without having to access the RTP packets directly to record calls. VPI recording solution enables businesses to unify recording of Smartphones and tablets (Android, Apple iOS, BlackBerry OS, Symbian/Nokia) with existing enterprise communication applications and PBX infrastructure (Avaya, Cisco, Microsoft, Nortel, ShoreTel) securely.
With an increasingly mobile workplace, rapid growth in the use of Smartphones and other mobile devices in the corporate world and new Financial Services Authority (FSA) and Dodd-Frank regulatory compliance requirements, mobile call recording is quickly becoming an integral part of corporate call recording standards. VPI CAPTURE provides a holistic view of all recorded customer communications regardless of the device used by your employees: telephone extensions, trading system turrets, or mobile devices. VPI also enables recording of other forms of electronic communications such as chat, SMS and email. With VPI, you can collect and centrally store all recordings for secure discovery, investigation or dispute management, using secure Web-browser based or mobile interface. Apply VPI’s interaction analytics to visualize your recordings and discover trends or valuable insights across all customer communication channels.
|Download the VPI ShoreTel Mobility Call Recording Datasheet|
VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.
VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.
We have easily doubled our QA productivity with VPI. You can't afford not to use this software.