VPI Resource Library - Download White Papers, Brochures and Case Studies

	Corporate Fact Sheet
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Interactions Recording
	VPI EMPOWER™ Workforce Optimization Overview	VPI PCI Compliance Recording Solution
	VPI CAPTURE™ Interaction Recording
Quality Monitoring
	VPI QUALITY™ Call Quality Monitoring & Evaluation	VPI QUALITY PRO™ Analytics-Enhanced Precision QM
Performance Mangement
	VPI PERFORMANCE™ Real-Time Reporting
Interaction Analytics
	VPI Fact Finder™ with Desktop Screen Analytics
Virtual Call Agents
	VPI VirtualSource™ Virtual Call Agents
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Aspect
	VPI CAPTURE Aspect Call Recording
Avaya/Nortel
	VPI EMPOWER Workforce Optmization for Avaya	VPI CAPTURE Avaya Multi-Registration Call Recording
	VPI CAPTURE Avaya Passive Span Recording	VPI CAPTURE VoIP Call Recording for Avaya
	VPI CAPTURE Call Recording for Nortel	VPI PERFORMANCE Solution Benefits for Avaya CMS
	List of VPI PERFORMANCE Avaya CMS Reports	List of VPI PERFORMANCE Avaya Proactive Contact Reports
Cisco
	VPI EMPOWER Workforce Optimization for Cisco	VPI CAPTURE Cisco Automatic Call Recording
	VPI CAPTURE Cisco Passive Span Port Recording	VPI PERFORMANCE Reporting for Cisco UCCX
	VPI PERFORMANCE Solution Advantages for Cisco UCCX	List of VPI PERFORMANCE Reports for Cisco UCCX
	VPI PERFORMANCE Reporting for Cisco UCCE	List of VPI PERFORMANCE Reports for Cisco UCCE
Mitel
	VPI CAPTURE Mitel 3300 ICP Call Recording	VPI CAPTURE Mitel Call Recording
	VPI QUALITY Mitel Call Quality Management	VPI PERFORMANCE Mitel Reporting & Training
Other Integrations
	VPI EMPOWER CRM, ERP and Service Desk Integration	VPI CAPTURE Amazon S3 Cloud Storage Integration
	VPI CAPTURE IPC Turret Recording	VPI PERFORMANCE™ Pipkins Integration
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	VPI EMPOWER System Security White Paper
	VPI Multi-client Security Datasheet
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	Collections Solutions
	Health Care Solutions
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	Professional Services Overview
	Project Management Services
	Training Services
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Avaya Call Recording, Reporting and Workforce Optimization Software by VPI

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Intelligent Virtual Call Agents: The Next Generation of Voice Self-Service

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VPI EMPOWER Workforce Optimization Solution Overview

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VPI Fact Finder - Desktop Screen Analytics Demo

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VPI QUALITY - Peforming a Quality Assurance Evaluation

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VPI Search and Export Call Recording Demo

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	Accelerating Success with Real-time Performance Management
	Making QA Count: Using Analytics to Focus on Business Outcomes
	IVR Gets a Brain: From Zero to Hero in Just 30 Days
	Optimizing the Customer Experience with Virtual Call Agents
	Powerful Cisco Reporting for UCC Contact Centers: A Straumann Customer Case Study
	How to Fix Your Call Center Reporting
	Experience VPI’s Award Winning EMPOWER v5.2
	Transitioning from Old to New Call Center Reporting
	Demystifying Contact Center Analytics: What to Choose and When
	Using Analytics to Boost the Value of Your QA Program
	CRMXchange Virtual Call Center Conference
	Accelerating First Contact Resolution with Analytics
	5 Business Problems Solved with Analytics
	Contact Center Metrics That Matter
	How to Enhance Your Current QA System Using Lean Six Sigma Techniques
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	1-800-Flowers.com	Arvato Services
	Arvest Bank	Automobile Club
	Bank of America	Bargain Network
	City of San Diego Water Department	College Life Fund Division
	Diamond.com	Dodge & Cox Mutual Funds
	First American Home Buyers Protection Corporation	Frontier Airlines
	Great Lakes Trading Company	Healthcare Provider
	HouseValues.com	King's Daughter Hospital
	Mayo Aviation	Monex
	National Direct Marketer	National Health Retailer
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	Good to Great: Rapid Results with Real-time Performance Management
	Contact Center Quality Assurance Buyers Guide
	DMG Consulting 2012 Contact Center Workforce Optimization (WFO) Product Satisfaction Study
	The Right Way to Do Contact Center Reporting
	How to Solve 7 Everyday Call Center Problems with Analytics
	NACC Call Center Market Trends and Forecast Report
	Getting Workforce Optimization Right
	Quality Assurance 2.0: The Rebirth of Contact Center QA
	Call Recording Guide to PCI DSS Compliance
	Using Business Optimization Analytics to Solve Your Critical Contact Center Issues Faster
	Transitioning from Old QA to New Analytics-Enabled Quality Assurance
	VPI Fact Finder: Revolutionizing Contact Center Analytics
	Mastering First Contact Resolution with Analytics
	Contact Center Optimization in a Challenging Economy
	The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies
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	VPI’s New Instant Analyzers Drive Faster Access to Customer and Operational Insights
	VPI Selects Autonomy, an HP Company, to Deliver Speech and Multichannel Analytics
	VPI VirtualSource Virtual Agent Call Automation Solution Wins TMC’s Speech Technology Excellence Award
	VPI Launches Free 30-Day Trial of its Virtual Call Agents
	VPI Ranked as ’Hot Vendor’ in Ventana Research’s 2012 Value Index for Contact Center Agent Performance Management
	VPI's Contact Center Workforce Optimization Solution Ranks First in 13 of 14 Product Categories in DMG Consulting's 2012 Product and Market Report
	Intuit, New York Life, CareerBuilder, Blinds.com and Seattle Public Utilities to Headline 2012 Contact Center Executive Summit
	VPI Unveils Game-Changing Virtual Call Agent Technology
	Interstate Batteries Selects VPI EMPOWER to Optimize Customer Service Quality and Ensure PCI DSS Compliance
	VPI CAPTURE Call Recording Software Wins Prestigious 2011 Product of the Year Award from INTERNET TELEPHONY
	VPI Launches the Next Generation of Smarter Contact Center Workforce Optimization
	VPI Receives 2010 Communications Solutions Product of the Year Award
	VPI's Workforce Optimization Solution Ranks First in Reporting and Ability to Provide Actionable Insights in DMG Consulting's 2011 Product and Market Report
	VPI and Industry Experts to Lead Contact Center Quality Assurance and Workforce Optimization Sessions at Upcoming Conferences and Events
	VPI Launches VPI EMPOWER 5.2 to Propel Contact Centers to New Levels of Quality Assurance, Operational Effectiveness and Customer Satisfaction
	VPI Wins Second Consecutive Product of the Year Award from Customer Interaction Solutions Magazine
	VPI and NACR Announce Strategic Partnership Agreement
	VPI's Analytics-Driven Quality Monitoring Software Wins Contact Center Technology Innovation of the Year Award at ContactCenterWorld's Top Ranking Performers Conference
	VPI Achieves Highest 'Hot Vendor' Rating in 2010 Value Index for Contact Center Agent Performance Management by Ventana Research
	Frost & Sullivan to Explore Five Critical Business Problems Solved with Analytics in Complimentary Webcast
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