VPI CAPTURE Cisco IP phone recording software receives agent and customer voice streams from Built-in Bridge (BIB) of agent IP phones through a virtual SIP trunk configured and managed by Cisco Unified Communications Manager. When the voice recording starts, an active TAPI connection between VPI CAPTURE and the Cisco Unified Communications Manager provides for capture of the call attribute details that are automatically entered into the recorder’s database and associated with pertinent voice recordings.

With VPI's Cisco Automatic Call Recording integration, the Cisco Unified Communications Manager system triggers a recording session whenever a call is received or initiated from the agent IP phone’s line appearance. During the recording session, the two media streams of the recorded call, employee and customer, are relayed from the employee’s phone to the recorder. UCM-triggered recording, when ACR feature is enabled, always results in capture of the entire call. Automatic recording always starts at the beginning of the call and is automatically terminated when the call ends.

VPI’s direct Automatic Call Recording method using dual media stream technology eliminates the need for spanning ports. With a direct connection to Cisco Unified Communication Manager, VPI CAPTURE Cisco IP phone recording software captures superior audio quality by securely streaming audio from the IP Phone End Points without sniffing packets on your VoIP network.

VPI CAPTURE can also passively monitor and record traffic via a span port at the Cisco switch. For networks that can only support limited spanning, VPI spans two tap points - one tap at the trunk port and one at the Unified Communications Manager port. In addition to recording incoming and outgoing calls, VPI CAPTURE can be configured to record internal station-to-station calls by monitoring the switches that connect individual handsets to each other. RSPAN Tapping is also a potential lower cost, less hardware intensive solution for recording station-to-station interactions.

VPI CAPTURE records off-site Cisco IP calls on the trunk-side, in conjunction with a Cisco Unified Communication Manager to ensure that only the appropriate interactions are recorded. This relatively simple measure enables you to avoid the unnecessary implementation of extensive recording resources for all other trunk-side traffic, which is already being captured by VPI CAPTURE. VPI’s Span Port Recording solution minimizes impact on precious network resources. It utilizes a special network device which does not have the scalability limitations other span recording solutions may incur.

VPI works closely with its clients to customize IP phone recording solutions for their needs. For example, VPI recently completed an installation of its VPI CAPTURE™ VoIP phone recording system in a VoIP telephony environment, integrated with their Cisco switch, implemented for risk management and malicious call trace purposes. This 420-seat location records calls on demand with their VPI Cisco call recorder – due to the unique integration, any call flagged at any time during the conversation is recorded and stored in its entirety.