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Cisco Call Recording

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Cisco and VPI have teamed up to provide organizations with state-of-the-art Cisco call recording and quality monitoring solutions. VPI has fully integrated and certified its award-winning VPI Cisco call recording software with Cisco Unified Communications Manager 4.x through 10.x and higher platforms. Through close collaboration with Cisco, VPI is dedicated to ensureing that organizations are able to effectively leverage VoIP phone recording software to capture, evaluate, analyze and improve multimedia interactions in Cisco Unified Communications Manager, UCC Enterprise (UCCE), CTIOS and UCC Express (UCCX) ACD environments.

VPI’s tightly integrated Cisco IP phone recording software technology is available in both advanced Cisco Automatic Call Recording, Cisco Passive Span Port Recording and Cisco MediaSense call recording configurations.

Cisco Automatic Recording - Dedicated Span Ports Not Required!

VPI CAPTURE Cisco call recording software receives agent and customer voice streams from Built-in Bridge (BIB) of agent IP phones through a virtual SIP trunk configured and managed by Cisco Unified Communications Manager. When the voice recording starts, an active TAPI connection between VPI CAPTURE and the Cisco Unified Communications Manager provides for capture of the call attribute details that are automatically entered into the recorder’s database and associated with pertinent voice recordings.

With VPI’s Cisco Automatic Call Recording integration, the Cisco Unified Communications Manager system triggers a recording session whenever a call is received or initiated from the agent IP phone’s line appearance. During the recording session, the two media streams of the recorded call, employee and customer, are relayed from the employee’s phone to the recorder. UCM-triggered recording, when ACR feature is enabled, always results in capture of the entire call. Automatic recording always starts at the beginning of the call and is automatically terminated when the call ends.

VPI’s direct Automatic Call Recording method using dual media stream technology eliminates the need for spanning ports. With a direct connection to Cisco Unified Communication Manager, VPI CAPTURE Cisco IP phone recording software captures superior audio quality by securely streaming audio from the IP Phone End Points without sniffing packets on your VoIP network.

Click here to download the VPI Cisco Automatic Call Recording Datasheet

Cisco Passive Span Port Recording

VPI CAPTURE can also passively monitor and record traffic via a span port at the Cisco switch. For networks that can only support limited spanning, VPI spans two tap points - one tap at the trunk port and one at the Unified Communications Manager port. In addition to recording incoming and outgoing calls, VPI CAPTURE can be configured to record internal station-to-station calls by monitoring the switches that connect individual handsets to each other. RSPAN Tapping is also a potential lower cost, less hardware intensive solution for recording station-to-station interactions.

VPI CAPTURE records off-site Cisco IP calls on the trunk-side, in conjunction with a Cisco Unified Communication Manager to ensure that only the appropriate interactions are recorded. This relatively simple measure enables you to avoid the unnecessary implementation of extensive recording resources for all other trunk-side traffic, which is already being captured by VPI CAPTURE. VPI’s Span Port Recording solution minimizes impact on precious network resources. It utilizes a special network device which does not have the scalability limitations other span recording solutions may incur.

Cisco MediaSense

Cisco MediaSense is an open standards, network-based recording platform that offers basic recording options for the enterprise. VPI solutions iintegrate with and greatly enhance the Cisco MediaSense platform and increase the ease-of-use, compliance capabilities, andreliability of archiving, retrieving and evaluating customer calls. With VPI, Cisco customers are able to:

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VPI Customer Ratings and Reviews

VPI has been a great investment from the very beginning. VPI's implementation, training and continued support is top notch. We look forward to a long rewarding relationship with VPI.

Roger Gallup Support Manager, Zoll Medical Corporation
Zoll Medical Corporation Customer Succes 5 Star Quote

VPI is the perfect fit. They’re a partner who listens and really cares. We’ve come to rely on VPI’s call recordings – they’re always there when we need them and the software interface is super easy to use.

Brandon Olsen Technical Project Manager, Black Hills Energy
Black Hills Energy Customer Succes 5 Star Quote

We have easily doubled our QA productivity with VPI. You can't afford not to use this software.

Jack Fuller Crew Manager, Norfolk Southern Corporation
Norfolk Southern Corporation Customer Succes 5 Star Quote