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Inter-Tel, one of the premier PBX / ACD manufacturers, has formed
a reseller partnership with VPI, manufacturer
of the world’s most reliable, flexible, intuitive, feature-rich
and advanced phone
call recording, screen
capture, and call
center quality monitoring systems. Leveraging VPI’s
ability to seamlessly integrate with the OAI link on Inter-Tel
phone systems, this partnership provides unmatched Inter-Tel
recording capabilities in contact centers to capture, evaluate,
analyze and improve their verbal transactions. Now VPI
and Inter-Tel recording provide the tools to listen and respond
properly and promptly to customer needs. Realizing the previously
offered European recorder could no longer satisfy US market
requirements, Inter-Tel evaluated and tested all the major competing
products and chose VPI to record Inter-Tel and satisfy
this market need. VPI has installed thousands of Inter-Tel
Phone system channels, and the VPI / Inter-Tel PBX Recording
solution is offered and supported from Inter-Tel's 400 locations
around the nation. End users searching for the total computer
telephony solution can purchase VPI solutions directly
from Inter-Tel as a complement to Inter-Tel’s product
offerings or as a stand-alone solution.
Because of VPI’s tight OAI integration to record
Inter-Tel, VPI captures and stores a vast amount of
detailed call information – anything the Inter-Tel PBX
can pass along! VPI’s ability to read and record
Inter-Tel’s OAI events directly, coupled with VPI’s powerful SQL database, enables users to make
extremely precise queries to find only the calls they want
in less than a second. The OAI link integration also allows
a true start and stop trigger from the OAI stream, a must
for call centers with hot microphones. For a fraction of the
cost, users can achieve the same CTI recording capabilities
the PBX vendors sell for $20,000 to $50,000.
Inter-Tel is a leading provider of business telephone systems,
call processing software, voice processing and unified messaging
software, Internet Protocol (IP) telephony software, computer
telephone (CT) applications and call accounting software.
In the voice and data convergence market, Inter-Tel offers
its line of voice and data routers, IP phones, e-commerce
Web software, client software and related networking software.
VPI supports all the major telephone systems including
Inter-Tel,
AVAYA,
NEC,
Nortel, MITEL, Siemens, Ericsson, and many
more. VPI is continually adding new and exciting
integrations
and features to its digital
voice recording, screen
capture and call
center quality monitoring products - faster than we can
update our website.
Contact
us for additional information.
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