Reliably
Record All Your Call Audio and Radio Communications
100% of the Time
No matter what happens, VPI's Activ!
Voice digital recording system keeps on recording
- full time, all the time. Built for fault-tolerance,
the rugged Activ! Voice platform comes standard
with three (3) fans, four (4) power supplies, two
(2) network cards, and dual (2) RAID1 hard drives
– all redundant and hot-swappable –
with the option to upgrade our standard RAID 1 configuration
to RAID 5 or RAID 10. Because they are redundant,
if one fails, the others keep the system running.
Hot-swappable means you can pull out and replace
a failed component while your voice logger continues
recording! |
|
 |
| VPI's
Activ! Call Audio Recording and Monitoring System |
Quickly and
Easily Find and Retrieve All Call and Radio Communicaitons
When a budding reservations or labor dispute (or a lawsuit)
lands in your lap, you want to find and playback those
critical call and radio transmissions ASAP. Can you
find, retrieve, and copy those calls in a timely fashion?
Activ! Voice can do it in a matter of seconds! With
a few easy mouse clicks, you select exactly the search
criteria you need (such as date, time, Caller ID, channel,
call direction, number dialed, custom tags or annotations,
etc.) and Activ! Voice instantly displays just the calls
matching your criteria. Click again to select the particular
call(s) you want, and instantly copy, email or playback
that call directly from the screen. If the call is archived
on removable media, Activ! Voice tells you exactly where
(i.e. “Insert Media #1004”)!
Improve
Agent Performance with Straightforward Evaluations
With VPI’s Activ!
IQ Quality Monitoring application, evaluating you
agents or dispatchers is simple. Retrieve a recording
and an evaluation form right on your PC, listen to the
call playback, and evaluate your agent at the same time
– all with a few mouse clicks! You won’t
have to endure “one size fits all” evaluation
forms either. With Activ! IQ you can create your own
forms. Because both the calls and the corresponding
evaluation data are saved for instant retrieval, when
you sit down with your agent or dispatcher, you can
both listen to the calls and review the evaluation results
together.
Easily
Add Capabilities as Your Recording Needs Grow
Increase the number of recording channels with simple
linecard additions, minor wiring modifications and a
software license update – it’s that easy.
Channel upgrades come in increments of 8 or 16 channels
for analog and digital, for unlimited total number of
recording channels. Recording servers can be implemented
locally or across multiple sites for thousands of recording
channels! Unlimited instant-access and archival storage
capacity for recorded calls can easily by added as well,
with support for any standard storage device recognized
by Windows 2000 or 2003, including NAS (Network Attached
Storage) devices. Custom add-on capabilities and integrations
are also possible, using Activ! Voice’s free API
and Active X toolkit.
Hassle
Free Maintenance
With commercially-off-the-shelf (COTS) equipment and
redundant, hot-swappable key components, most equipment
failures don’t stop Activ! Voice from recording.
Instead, the failed component can be replaced with an
item purchased at a local computer store without ever
shutting down the system. If service is required, VPI’s factory trained technical experts are
just one phone call away on our 24/7 hotline. Using
Activ Voice’s internal pcAnywhere™ software
to remotely diagnose the problem, issues are usually
resolved right over the phone and immediate remote access
to your system!
Home / Call
Audio Recording and Monitoring |
The
Authority on:
