Experience the Exceptional Benefits of VPI – Ultimate Solutions for the Transportation Industry.

• Disputes and Liability – No More “He Said, She Said”
  A metropolitan mass transit authority quickly resolves potentially divisive and costly labor / management disputes with VPI CAPTURE™’s instant search and replay of conversations between supervisors and drivers.
• Customer Service – Improve Agent Training and Increase Profitability
  A major airline with hundreds of customer service agents utilizes VPI recording and quality assurance systems to improve agent training, protect against customer disputes and boost overall profitability.
• Maintenance – Easy and Low Cost
  A city transit system was already maintaining a fleet of buses and vans – they didn’t want more headaches. With VPI CAPTURE™ they’re enjoying a no-hassle system that’s easy to maintain.
• Scalability – The Sky’s the Limit
  An automobile roadside assistance enterprise was growing at a rapid rate, adding customer service agents by the dozen. Their VPI system grows right along with them.
• Security – Protecting Staff in Remote Locations
  A state transportation department relies on an ultra-reliable VPI CAPTURE™ recording system to protect weigh station inspectors by live microphone recording of all their interactions with truckers during weigh station inspections on lonely stretches of interstate highway.

• Reliably Record All Communications 100% of the Time

• Quickly and Easily Retrieve Calls

• Improve Agent Performance Through Straightforward Evaluations

• Easily Add Capabilities
  
  
• Hassle Free Maintenance

Reliably Record All Your Call Audio and Radio Communications 100% of the Time No matter what happens, VPI's Activ! Voice digital recording system keeps on recording - full time, all the time. Built for fault-tolerance, the rugged VPI CAPTURE™ platform comes standard with three (3) fans, four (4) power supplies, two (2) network cards, and dual (2) RAID1 hard drives – all redundant and hot-swappable – with the option to upgrade our standard RAID 1 configuration to RAID 5 or RAID 10. Because they are redundant, if one fails, the others keep the system running. Hot-swappable means you can pull out and replace a failed component while your voice logger continues recording!
		VPI's Activ! Call Audio Recording and Monitoring System

Quickly and Easily Find and Retrieve All Call and Radio Communicaitons
When a budding reservations or labor dispute (or a lawsuit) lands in your lap, you want to find and playback those critical call and radio transmissions ASAP. Can you find, retrieve, and copy those calls in a timely fashion? VPI CAPTURE™ can do it in a matter of seconds! With a few easy mouse clicks, you select exactly the search criteria you need (such as date, time, Caller ID, channel, call direction, number dialed, custom tags or annotations, etc.) and VPI CAPTURE™ instantly displays just the calls matching your criteria. Click again to select the particular call(s) you want, and instantly copy, email or playback that call directly from the screen. If the call is archived on removable media, VPI CAPTURE™ tells you exactly where (i.e. “Insert Media #1004”)!

Improve Agent Performance with Straightforward Evaluations
With VPI’s Activ! IQ Quality Monitoring application, evaluating you agents or dispatchers is simple. Retrieve a recording and an evaluation form right on your PC, listen to the call playback, and evaluate your agent at the same time – all with a few mouse clicks! You won’t have to endure “one size fits all” evaluation forms either. With VPI QUALITY™ you can create your own forms. Because both the calls and the corresponding evaluation data are saved for instant retrieval, when you sit down with your agent or dispatcher, you can both listen to the calls and review the evaluation results together.

Easily Add Capabilities as Your Recording Needs Grow
Increase the number of recording channels with simple linecard additions, minor wiring modifications and a software license update – it’s that easy. Channel upgrades come in increments of 8 or 16 channels for analog and digital, for unlimited total number of recording channels. Recording servers can be implemented locally or across multiple sites for thousands of recording channels! Unlimited instant-access and archival storage capacity for recorded calls can easily by added as well, with support for any standard storage device recognized by Windows 2000 or 2003, including NAS (Network Attached Storage) devices. Custom add-on capabilities and integrations are also possible, using VPI CAPTURE™’s free API and Active X toolkit.

Hassle Free Maintenance
With commercially-off-the-shelf (COTS) equipment and redundant, hot-swappable key components, most equipment failures don’t stop VPI CAPTURE™ from recording. Instead, the failed component can be replaced with an item purchased at a local computer store without ever shutting down the system. If service is required, VPI’s factory trained technical experts are just one phone call away on our 24/7 hotline. Using Activ Voice’s internal pcAnywhere™ software to remotely diagnose the problem, issues are usually resolved right over the phone and immediate remote access to your system!

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