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 VPI Announces Availability of Affordable Call Recording Solution Designed to Meet Latest PCI DSS Compliance Rules |
Article Released: 2/22/2010 9:21:53 AMDesktop Screen Analytics-Enhanced Recording Solution Enables Organizations to Adhere to Strict PCI DSS Requirement 3.2 Announced January 2010 Prohibiting the Storage of Sensitive Credit Card Information
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| VPI EMPOWER™ Contact Center Workforce Optimization Solution Wins Prestigious 2009 Product of the Year Award from Customer Interaction Solutions® Magazine |
Article Released: 2/4/2010 11:29:00 AMVPI EMPOWER has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982
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| VPI Makes Next Generation 9-1-1 Ready Voice and Data Recording Affordable for Public Safety Organizations and Budgets of All Sizes |
Article Released: 1/26/2010 12:02:12 PMRelease of Budget-Friendly VPI CAPTURE ESSENTIAL Enables Organizations to Update Legacy Call Recording Systems Today with Future-Ready Technology
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| Cities and Dates Announced for 2010 Call Center Optimization Forum |
Article Released: 1/19/2010 7:05:49 PMHighly Anticipated Third Annual Event Will Provide Contact Center Professionals with Groundbreaking Strategies and Proven Best Practices to Boost Performance and Profitability
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| VPI Call Recording and Analytics-Driven Quality Monitoring Solution Now Compliant on Avaya Aura™ Communications Manager |
Article Released: 1/6/2010 9:33:31 AMVPI CAPTURE and VPI QUALITY PRO application undergoes successful compliance testing on Avaya’s Aura™ Communication Manager. Enables organizations to cost-effectively capture, evaluate, analyze and optimize interactions to increase operational performance, customer satisfaction and compliance.
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| VPI Achieves the Prestigious Solution Developer Level in the Cisco Developer Network |
Article Released: 12/1/2009 9:47:08 AMVPI announces that it has advanced to the Solution Developer level of the Cisco Developer Network Program as part of the program's Unified Communications Technology category
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| Top Contact Center Investment Initiatives Revealed in Groundbreaking Benchmark Research by Ventana Research |
Article Released: 11/4/2009 6:57:56 PMResearch Finds Organizations Preparing for Economic Recovery by Implementing Automated Interaction Recording, Quality Monitoring and Analytics Technologies to Streamline Operations
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| VPI Wins Prestigious 2009 HOT Product Award from APCO Public Safety Communications Magazine |
Article Released: 10/21/2009 3:48:01 PMVPI EMPOWER 911 Recording and Quality Assurance Software Recognized for Its Ability to Help Emergency Communication Centers Prepare for Compliance with Emerging New-Generation Standards.
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| VPI Makes Advanced, Secure Call Recording Affordable to Businesses and Contact Centers of All Sizes |
Article Released: 9/29/2009 12:25:33 PMVPI to Introduce New VPI CAPTURE ESSENTIAL Software at ACCE Conference and Expo in Las Vegas
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| VPI Recognized as Fastest Growing Contact Center Analytics Provider by Leading Analyst Firm, Datamonitor |
Article Released: 9/2/2009 6:04:18 AMVPI's unique out-of-the-box analytics capabilities, end-to-end solution, ease of integration with other applications and excellent service capabilities fuel rapid growth
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| VPI, the Leading Call Recording and Interaction Analytics Provider, Joins the American Teleservices Association to Help Contact Centers Optimize Compliance, Quality and Performance |
Article Released: 8/19/2009 9:14:49 AMVPI and ATA Form Partnership
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SAIC and VPI Team to Assist Public Safety Agencies to Update their Legacy
9-1-1 Communications Technologies Utilizing Government Stimulus Funding |
Article Released: 6/23/2009 11:13:23 AMComplimentary Webinar to Provide Assistance on How to Request Funds for and Source New Communications Recording and Quality Assurance Systems from GSA Schedule
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| VPI Wins Prestigious 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine |
Article Released: 6/23/2009 10:09:49 AMAnalytics-Enhanced VPI CAPTURE PRO Call Recording Software Helps Businesses Affordably Ensure Compliance and Optimize Contact Center Quality and Performance
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| VPI Call Recording and Quality Monitoring Solutions Now Compliant on Three of Avaya’s Latest Communications Platforms at Once |
Article Released: 6/18/2009 10:35:57 AMVPI CAPTURE interaction recording and VPI QUALITY agent evaluation applications are compatible with key Avaya inbound and outbound contact center solutions.
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| VPI and Avaya-Partner CCC Technologies Announce Reseller Partnership to Deliver Affordable, Ground-Breaking Call Recording and Quality Optimization Solutions to Contact Centers |
Article Released: 6/1/2009 4:27:17 PMVPI and CCC Technologies today announced a formal reseller partnership to distribute VPI’s award-winning call recording and contact center optimization software.
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| Introducing VPI EMPOWER 911™ – The Next Generation of Emergency Communications Recording and Quality Management Solutions |
Article Released: 3/31/2009 1:10:19 PMVPI builds upon success of proven, award-winning technologies with launch of affordable, multimedia recording and automated quality management software suite that provides advanced capabilities to public safety and government agencies of all sizes.
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| Introducing VPI EMPOWER™ – VPI’s Ground-Breaking Suite of Contact Center Workforce Optimization Solutions |
Article Released: 3/16/2009 5:26:45 PMSoftware provider builds upon success of proven, award-winning technologies with launch of analytics-driven, “out-of-the-box” solutions designed to rapidly solve challenges faced by contact centers in today’s harsh economic climate.
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| Registration Fee Waived for 2009 Call Center Optimization Forum |
Article Released: 3/10/2009 12:36:12 PMTechnology Leaders Pitch In to Provide Opportunity for Contact Center Professionals to Learn Strategies and Best Practices to Survive and Thrive in Challenging Economic Climate
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| VPI Announces Call Recording Technology Bailout Package |
Article Released: 1/15/2009 3:48:29 PMStimulus Program Helps Businesses Affordably Update to the Latest Technology to Thrive in a Down Economy
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| VPI Call Recording Solution on Mitel 3300 IP Communications Platform Sets New Standards in Contact Center Compliance, Risk and Quality Management |
Article Released: 1/12/2009 1:32:35 PMMitel-Approved Test Integration Delivers Unprecedented Levels of Scalability, High Security, and Ease of Implementation in Centralized or Distributed Environments
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| DICE Corporation Enhances Security Solutions with VPI’s Advanced Call Recording Technology |
Article Released: 8/14/2008 11:25:45 AMDICE announces successful completion of testing on an integration with VPI's award-winning call recording technology
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| SER and VPI Partner to Deliver Superior Call Recording and WFO Solutions to Contact Centers |
Article Released: 6/20/2008 10:01:42 AMIntegrated Solution Helps Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction
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| Complimentary Registration Now Open For Call Center Optimization Forum |
Article Released: 3/14/2008 10:28:08 AMNationwide Seminar Series to Focus on Best Practices and Key Technologies for Improved Call Center Performance and Quality
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| VPI’s Call Recording and Quality Monitoring Solution Rated “Avaya Compliant” |
Article Released: 3/12/2008 9:36:54 AMVPI’s Activ! Voice application is compatible with the latest Avaya contact center solutions. Helps organizations like Arvato services capture, evaluate, analyze and improve interactions - boosting productivity and customer satisfaction.
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| VPI Named Leader in Product, Implementation, Service, Training, and Professional Services by DMG |
Article Released: 12/5/2007 9:16:37 AMVPI Rated Highest by Customers in Five of Six Categories in Leading Industry Analyst Firm’s Customer Survey
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| VPI Receives 2007 Frost & Sullivan Award for Customer Value Enhancement |
Article Released: 10/10/2007 9:04:34 AMContact Center Workforce Optimization Solutions Provider Recognized for its Innovation and Commitment to Maximizing Customer Value
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| VPI Receives "Positive" Rating in Gartner's Contact Center Quality Management MarketScope Report |
Article Released: 9/24/2007 9:56:02 AMGartner recommends that existing customers continue incremental investments, while potential customers should put VPI on a shortlist of tactical alternatives.
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| VPI Launches New Activ! Performance Suite™ 4.0 |
Article Released: 8/8/2007 12:29:50 PMAn Innovative Suite of Solutions for Optimizing Contact Center and Business Performance within an Open SOA-based Framework
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| VPI Unveils Enhancements to its Prioriti Interactions Suite™ at APCO International |
Article Released: 8/6/2007 12:27:38 PMIntroducing Secure, Web-based Applications to Enhance Workforce Productivity and Quality
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| VPI Wins Rising Star Award from Preeminent Publication for Customer Relationship Management |
Article Released: 4/27/2007 12:52:50 PMVPI was one of only three companies recognized by the magazine in its annual Rising Star program.
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| VPI Launches New Integrated PSAP Controller |
Article Released: 4/23/2007 12:37:34 PMProvides Cost-Effective Alternative for Ensuring Regulatory Compliance
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| VPI and SER Enter Partnership to Leverage the Power of Interaction Recording and Speech Analytics Solutions |
Article Released: 4/3/2007 2:39:03 PMLeading Contact Center Technology Providers Unite to Help Organizations Analyze, Understand, and Improve Workforce Performance and Customer Satisfaction
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| Analyze This: Speech-analytics Technologies Can Get to the Heart of What Your Customers Want |
Article Released: 3/23/2007 11:51:44 AMAs published in Scotsman Guide
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| Redefining the Role of Voice Logging |
Article Released: 3/23/2007 11:29:45 AMAs seen in Connections Magazine
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| VPI and Avaya Solutions Help Arvato Services Boost Productivity and Customer Satisfaction |
Article Released: 3/23/2007 10:28:12 AMVPI solutions have been successfully implemented by Arvato Services.
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| VPI Launches New Competitive Replacement Program |
Article Released: 3/16/2007 12:29:24 PMOffers Organizations Smooth Transition and Attractive Incentives to Upgrade their Legacy Contact Center Technologies
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| VPI Broadens Market Share in Financial Services Industry |
Article Released: 12/4/2006 12:16:51 PMAs seen on TMCNet.com
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| Voice Print Changes Company Name to VPI |
Article Released: 10/30/2006 2:56:10 PMNew Name Reflects Success and Expansion of Company’s Suite of Interactions Recording and Workforce Optimization Solutions
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| Voice Print Acquires Syntora |
Article Released: 10/8/2006 9:51:01 PMAcquisition Unites Industry’s Most Advanced Workforce Optimization Technologies
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| Voice Print Wins 2006 ICCM Best of Show Award |
Article Released: 8/21/2006 3:11:22 PMVoice Print's Activ! Performance Suite Emerges as Best Call Monitoring/Recording System
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| Amae Software Joins Forces with Voice Print, Pipkins and Syntora |
Article Released: 7/27/2006 10:11:13 AMThe Amae CI Suite Delivers Unprecedented Business Intelligence to All Departments
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| Voice Print, Syntora, and Pipkins Launch "Solution Made Easy™" |
Article Released: 3/12/2006 6:53:48 PMYour One Stop Workforce Optimization Shop
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| Voice Print Partners with ePlus Technology – Expands National Distribution and Presence |
Article Released: 11/11/2005 10:30:13 AMPartnership Aids Voice Print's Major Expansion and Deployment of Company's VoIP Call Recording Solutions
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| Voice Print Continues European Expansion |
Article Released: 9/13/2005 7:25:18 PMAward-Winning Contact Center Software Developer Opens New European Headquarters in London, England
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| Voice Print Announces Record Revenues for 2004 |
Article Released: 3/12/2005 9:18:16 AMCustomers and Industry Experts Recognize Voice Print
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| Voice Print Redefines Quality Management |
Article Released: 12/3/2004 5:16:15 PMAward-Winning Technology Revolutionizes Contact Center Performance
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| Voice Print Wins Prestigious Best of Show Award at ICCM Chicago |
Article Released: 8/12/2004 3:22:39 PMVoice Print's Activ! Suite Emerges as Best Recording and Call Monitoring Software Solution
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| Voice Print Unveils Innovative Business Analytics and eLearning Solutions |
Article Released: 8/10/2004 4:35:52 PMVoice Print Enhances Product Suite
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| Voice Print & NEC Deliver Enhanced Recording |
Article Released: 7/7/2004 5:09:09 PMOAI Integration - The Advantages of CTI Level Information at a Bargain Price
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| Voice Print Unveils |
Article Released: 2/25/2004 3:05:20 PMRevolutionary New Solution for Recording VoIP Interactions
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| Voice Print Partners With CallMiner |
Article Released: 11/18/2003 11:30:09 AMOrganizations Can Now Gain Valuable Business Intelligence Utilizing Combined Technologies for Speech Mining, Data Analysis and Trending
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| Voice Print Introduces Compaq Recording Platform |
Article Released: 10/22/2003 5:59:55 PMVoice Print Announces Availability of Its Ultimate Enterprise Recording Solution on Robust Compaq Platforms
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| Voice Print International Revolutionizes Interactions Data Management |
Article Released: 9/2/2003 11:37:46 AMActiv! Information Store was developed to provide truly integrated recording, quality management and performance optimization solutions that fit seamlessly into workflow and flexibly adjust to business rules
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| Voice Print E.Net Client |
Article Released: 7/17/2003 3:19:13 PMIntroducing Web Based Management of Digital Voice Recording
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| Professional Exchange Service Corporation Selects Voice Print International as Its Premiere Solution for Digital Voice Recording |
Article Released: 7/14/2003 2:29:30 PMPESC Selects Voice Print for their Recording Needs
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| Voice Print International Receives Three AVAYA DevConnect Awards |
Article Released: 7/3/2003 11:06:03 AMSuccessful Compliance Testing with AVAYA’s CTConnect 5.0 and DEFINITY Server R MV 1.2, CT 4.0 and S8700 Media Server IP Connect, and IP Office Release 1.3
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| Voice Print Introduces E.Net Client |
Article Released: 7/2/2003 12:40:31 PMWeb Based Management of Digital Voice Recording & Call Monitoring
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| Relocation |
Article Released: 4/1/2003 5:40:13 PMVoice Print International’s Explosive Growth Drives Relocation to Larger Camarillo Headquarters
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| Recent Installation |
Article Released: 4/1/2003 5:35:52 PMCDC IXIS Asset Management Selects Voice Print International As Its Premier Solution for Digital Voice Recording
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| Voice Print Redefines Screen Recording |
Article Released: 2/10/2003 5:09:51 PMIntroducing Activ! View for Advanced Quality Management
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| VPCommand Provides the Efficiency and Flexibility of Third Party Verification |
Article Released: 11/27/2002 3:33:02 PMPick and Choose What is Recorded
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| LAN/WAN tool of CONVENIENCE, not NECESSITY! |
Article Released: 10/28/2002 3:15:45 PMWith Voice Print, you don’t need to rely on LAN/WAN to enjoy our archiving features.
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| Perishable PIN |
Article Released: 9/19/2002 1:02:43 PMFaster Remote Access to Recordings
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| Voice Print MICRO |
Article Released: 8/20/2002 12:42:13 PMThe robustness of the Voice Print phone and radio logging system at less than half the size!
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| Voice Print Integrates with Davox Predictive Dialer |
Article Released: 7/23/2002 11:52:33 AMSupporting Optimization of Call Center Resources
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| New Tools for the World of Finance Trading |
Article Released: 6/25/2002 1:59:15 PMTurret/Recorder Integration
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| MAS & VPI Integrate New Voice Technology into MASterMind |
Article Released: 4/29/2002 2:23:12 PMIntegration with Monitoring Software
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| Centralize your Service Resources |
Article Released: 4/17/2002 9:41:21 AMVoice Print offers its Customers Customizable Event Center Notification
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| Voice Print and Inter-Tel Establish Partnership |
Article Released: 3/22/2002 3:10:23 PMStrategic alliance offers end users the total computer telephony solution
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| Tri-County Business & Technology |
Article Released: 3/21/2002 2:29:43 PMThis Call Will Be Recorded
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| VPI is Making The Community Safer with a Reliable Solution |
Article Released: 3/21/2002 10:43:31 AMProviding Digital Recording Solutions for Public Safety Departments in Santa Barbara and Ventura County
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| Voice Print Enables Easy Integration by Offering Its API to Customers |
Article Released: 3/19/2002 11:00:49 AMVPAppend Allows Real-time Tagging of Recordings for Instant Retrieval
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| API’s – The Building Blocks for Software Integration |
Article Released: 3/1/2002 3:53:24 PMTechnology Buzz - March
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| VPI Announces Partnership with Telecorp Products Inc. |
Article Released: 2/27/2002 2:42:35 PMProviding Optimal Contact Center Management Solutions
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| Avaya and VPI Partner |
Article Released: 2/27/2002 1:57:30 PMDelivering Integrated Digital Solutions for Call Center Interaction
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| VPI Introduces Activ! |
Article Released: 2/27/2002 1:57:30 PMActiv! Customer Experience Solution Offers the Most Knowledge Gathering Capacity in the Industry
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