Ensure Compliance and Maximize Efficiency with the Industry’s Most Affordable Call Recording Solution
VPI CAPTURE ESSENTIAL™ is a proven, ready-to-use, next-generation logging recorder that installs quickly at a value unmatched in the industry today! Easily implemented and highly effective in virtually any environment, VPI CAPTURE ESSENTIAL can record your voice and optionally also screen interactions from a wide range of network configurations, TDM and VoIP telephony environments, traditional or trunked radio systems, and across any number of locations, including home-based agents. When cost is a concern but there is no room for compromise on reliability, security, functionality and ease of use, this award-winning solution is the perfect choice.
Proven reliable recording platform with 15-year history
Most secure solution available today
Highly efficient with unique, award-winning search, playback and reporting capabilities
Easy to maintain and evolve with adaptive, open Web architecture
Fastest time to value – rapid implementation with proven integrations
VPI CAPTURE ESSENTIAL offers the most advanced search, playback and live monitoring capabilities available today with highly intuitive Web browser-based access and administration. Time, date, length of call, channel, agent, inbound/outbound tags and many other call criteria can be captured with each recorded call. Each authorized user can “tag” a call with flags, comments, account numbers, sales value, etc. Subsequently, you can quickly and easily search by any combination of this data, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters that mine any choice of captured attributes.
Conveniently locate, visualize and playback single recordings or multimedia interactions – optional screen recording can capture agent screen activities full-time or per rules-based schedule.
Save, email or export single recordings or multi-call sets as secured standard files, optionally with embedded media player interface for easy analysis.
Search, visualize and interact with data to quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual front line employees and teams and many other patterns.
VPI CAPTURE ESSENTIAL enables you to gain rapid insights into customer interactions - it’s easy to analyze call patterns by drilling through layers of information within dynamic, easy-to-understand reports, graphs and heat maps. Customizable Web dashboards offer a menu of report templates that you can choose from and customize for default displays. The solution helps you to quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual front line employees and teams and many other patterns – far beyond capabilities of recording systems typically found in the same price range.
Gain fast insights with dynamic, multi-level, business-centered reports – assess recorded interactions by drilling through layers of information, from high-level business trends or comparisons down to playback of calls.
Keep track of Your Contact Center Activity with Web Portal Graphs and notifications. Access important calls directly from the Portal reports.
Easily customize the reporting for your needs – virtually all forms of VPI reports are delivered as templates that can be adjusted as needed and saved under custom names.
With VPI CAPTURE ESSENTIAL you will experience unprecedented flexibility and convenience in data gathering, access and distribution. VPI’s open standards technology supports endless flexibility in connectivity, integrations and customization. Running on industry standard hardware, the solution is platform independent. Developed around the principles of true open architecture, VPI’s Web-based solutions fit seamlessly into your IT infrastructure, meeting the needs of your specific environment. It can reside securely behind your firewall and work in harmony with your network operations.
Open, Service Oriented Architecture provides the benefit of high flexibility in configurations, integrations and scaling, coupled with fast implementation time and cost-effective maintenance.
Standardize, share and integrate data – with Web Portal Graphs and notifications. Access important calls directly from the Portal reports.
Protect your investment – MS Windows based Service Oriented Architecture provides for the most efficient operation and flexible, cost-effective upgrade path
Security and User Administration
VPI CAPTURE ESSENTIAL meets strict, constantly evolving security requirements dictated by both, internal policies and external legislation. In addition to LDAP/Active Directory Support for authentication credentials and streamlined user administration, the solution provides secure, End-to-End and AES 256 File Encryption and File Watermarking to ensure file authenticity
Automated Alerts & Notifications – Keep informed of system activity via real-time SNMP traps, alarms, and alerts sent via email to a specific person or a group of persons.
Monitor Sensitive Information and Report on Detailed Audit Logs – VPI provides a detailed audit trail log that records all user activity within the system so that organizations can conduct full trace audits to determine who accessed any recording in the system and when.
Secure File and Data Transport and Storage Encryption – built-in end-to-end data encryption via strong cryptography and key management to secure the SQL database that holds attributes of all recordings. The system provides for AES 128, 192, 256 or variable bit encryption VPI supports secure protocols including Secure Socket Layer, Transport Layer Security (SSL/TLS) or Internet Protocol Security (IPSEC) to provide secure transmission of recordings and associated data over the network.
With VPI CAPTURE ESSENTIAL as a starting point, you can easily “Mix-n-Match” modular applications at your own pace. The solution’s award-winning, open design enables you to integrate additional applications – either from the VPI EMPOWER suite or from virtually any other software-based solution provider – whenever your needs or budget allow. It is often as simple as activating the applications remotely. You’ll benefit from unified interface and convenient access to all data and reports for all modular, tightly integrated applications. This open, modular design enables rapid implementation, speedy ROI and fastest time to value.
VPI EMPOWER is a rich, business-centric set of tools that will make a significant impact on your bottom line – mitigating risk, streamlining and enhancing quality management and optimizing performance.
The suite combines and enhances the benefits of VPI CAPTURE PRO, VPI QUALITY PRO and VPI PERFORMANCE. Individually, each software solution is robust and powerful, but they are exponentially more valuable when integrated.
VPI CAPTURE ESSENTIAL will integrate seamlessly into your evolving environment, leveraging Certified and Compliant-Tested integrations for all major telephony platforms. These proven integrations with Cisco, Avaya, Mitel, Aspect and many more, along with exceptionally rapid implementation, ensure speedy ROI and fastest time to value.
Aspect Software, Inc. is a global software and IT services firm. It provides call center unified communications - software and equipment for handling customer service requests, optimizing workforces, and offering customer self-service functionality.
As a dedicated Aspect Technology Alliance Program Partner, VPI coordinates its call recording and performance management product strategy and architecture with Aspect, to help organizations execute on their unified communications strategies. By delivering the needed capabilities in a scalable, software-based platform, the joint unified communications management solution eliminates the complexity and cost associated with traditional contact centers.
Avaya, Inc. is a premier, market leading developer of business communication solutions. The company provides unified communications and contact center technologies and related services directly and through its channel partners to leading businesses and organizations around the world.
VPI, Avaya’s Gold DevConnect partner for over a decade, provides proven, certified recording, data collection and reporting integrations to Avaya’s TDM and VoIP communication platforms. VPI’s call recording products are available from numerous Avaya PBX resellers around the world.
VPI and Avtec have developed an advanced integration of VPI’s recording technology with Avtec’s Scout VoIP console system for streamlined, software-only recording. Avtec is a leading provider of mission-critical dispatch console systems in North America with a suite of innovative VoIP and TDM systems that support multiple radio and telephony technologies. The certified integration of VPI CAPTURE with Avtec‘s Scout console system results in the capture of IP traffic directly from the console system, eliminating the need for spanning ports or managed switches. The integrated solution provides significant advantages over other offerings currently available. There is virtually no impact on network resources due to our direct connection to the Scout console system. VPI CAPTURE achieves superior audio quality and simplifies network design without the need to identify tap points required by other solutions.
Cicero provides businesses the ability to maximize every interaction from intra-company back office applications to those that take place between employees, customers and vendors while extending the value of the best of breed applications in which businesses have already invested.
Cisco Systems, Inc. is a progressive, globally acclaimed organization that designs, manufactures, and sells Internet Protocol (IP)-based networking and other products to the communications and IT industry worldwide, across all businesses sizes and a variety of industries. It serves the market through systems integrators, service providers, resellers, distributors, and retail partners
VPI, a dedicated Cisco Technology Developer Program Partner, has teamed up with Cisco for several years to deliver state-of-the-art voice recording , data collection and advanced reporting solutions, via certified integrations of Cisco’s VoIP communication systems with VPI’s recording and performance management applications.
Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company, provides leading software to business and government organizations in 80 countries to manage customer interactions over phone, Web and mobile devices. The Genesys software suite handles customer conversations across multiple channels and resources - self-service, assisted-service and proactive outreach - fulfilling customer requests, optimizing customer care goals while efficiently using resources.
VPI's integrated recording and performance management solutions naturally complement and extend the reach of Genesys contact center offerings, to provide mutual customers the advantage of a complete, optimized solution, with real-time visibility into the wealth of actionable intelligence.
Inova Solutions is a global provider of real-time information systems, such as call center reporting software and hardware, emergency notification systems for schools and universities, and Power over Ethernet (PoE) network clock systems.
Mitel Networks is a high-tech company providing unified communications solutions for business organizations. The company previously developed TDM PBX systems and applications but after a change in ownership in 2001, it now focuses almost entirely on Voice-over-IP (VoIP) products.
VPI has been a dedicated Mitel (formerly Inter-Tel) integration partner since 1998. VPI’s Mitel-certified recording solutions have been implemented around the world, sold and supported by over 400 Mitel offices as a complement to Mitel’s product offerings or as a stand-alone solution.
NEC Corporation is a Japanese tech giant that provides a broad range of IT products and services, including enterprise computing products, networking equipment, broadcasting systems, aerospace and defense system and numerous others. NEC is poised to play a vital role in the multimedia age, providing solutions through enhanced C&C (the integration of computers and communications) products and services.
VPI is NEC’s Univerge partner – its digital call recording products have been NEC Fusion- certified since 1998, to provide reliable, feature-rich recording of NEC’s voice communication platforms to both, enterprises and SMB organizations.
Nortel Networks Corporation, formerly known as Northern Telecom Limited and sometimes known simply as Nortel, is a multinational telecommunications equipment manufacturer. Nortel-developed technologies include a variety of telephony (voice) equipment, optical fiber, local wireless, and multimedia. In June 2009, Nortel's CDMA wireless business and LTE access technology was acquired by Ericsson. The Enterprise Solutions business unit, including the shares of Nortel Government Solutions and DiamondWare, was purchased by Avaya.
VPI, a Nortel Open Developer Partner, has developed recording solutions that seamlessly integrate with multiple Nortel telephony platforms, both TDM and VoIP - through these integrations, VPI ensures that organizations are able to effectively leverage VoIP recording solutions to capture, evaluate, analyze and improve multimedia interactions over converging networks.
Pipkins is a leading supplier of workforce management software for commercial call centers, providing sophisticated forecasting and scheduling technology.
Remote Data Storage, LLC. (RDS) is a provider of secure, reliable storage and backup solutions for a business' most valuable asset, their data. Located in southeastern Washington State, RDS is locally owned and operated with our headquarters in the beautiful Walla Walla Valley. RDS has positioned itself in small to medium sized markets with emphasis on excellent service and offers a total solution for a secure and affordable backup system. The exploding need for remote data storage and backup in today's business environment positions RDS as the logical solution provider.
Siemens AG is Europe's largest electronics and engineering conglomerate with headquarters in Germany. Siemens Corporation is the US holding company for Siemens AG – it manufactures and services a wide array of products from three major businesses: Industry (transportation, building, water treatment, and lighting); Energy (fossil fuel, renewable energy, power transmission, and distribution); and Healthcare (imaging and diagnostics).
In partnership with Siemens, VPI has provided integrated recording systems with Siemens communication and security technologies for nearly a decade, improving operational efficiency of organizations of all sizes.
Speakerbus Group plc is a privately owned communications technology developer and manufacturer headquartered in the UK with offices across Europe, the U.S. and Asia. Established in 1984, Speakerbus has built a solid reputation for supplying the world’s leading financial organisations and government and defence sectors with global voice and video communication solutions.
Ready to optimize?
Ensure Compliance. Boost Workforce Performance. Delight More Customers.