VPI's VPI CAPTURE™ Phone Monitoring and recording solutions offer ultimate reliability and resiliency due to a wide variety of robust, fault-tolerant configurations that leverage standards-based components. Built around the principles of true open architecture, VPI CAPTURE™ provides unmatched flexibility in inwards and outwards integrations, endless scalability, and limitless capacity.

Live monitor your agents, or retrieve and playback your recordings from the user-friendly Local Client interface or from anywhere in the world with an Internet connection and e.Net Client – our powerful, Web browser-based Remote Client. Enjoy the convenience of automated, dynamic two-way communication between VPI CAPTURE™ and your existing applications. Courtesy of VPI’s free APIs and XML tools, you can access your call recordings and associated data directly from Third Party Applications through outward integrations. Leverage your call data into actionable intelligence with VPI EMPOWER™ – VPI's cutting-edge applications for enterprise-level Contact Center Analytics, eLearning, and Quality Assurance (QA).