Telephone Recording Solutions from VPI. Experience VPI's Award-winning Telephone Recording Software Solution.

Phone call recording software you can count on.

VPI CAPTURE ESSENTIAL™
Compliance Recording
Compliance Recording

VPI CAPTURE ESSENTIAL is a proven, next-generation phone call recording software that installs quickly at a value unmatched in the industry today! Easily implemented and highly effective in virtually any environment, VPI CAPTURE ESSENTIAL can record your voice and optionally also screen interactions from a wide range of network configurations, TDM and VoIP telephony and turret environments, traditional or trunked radio systems, and across any number of locations, including home-based agents. When cost is a concern but there is no room for compromise on reliability, security, functionality and ease of use, this award-winning phone call recording software solution is the perfect choice.

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Why VPI’s Phone Call Recording Software is Better.

Proven reliable call recording software platform with 15-year history
Most secure solution available today
Highly efficient with unique, award-winning search, playback and reporting capabilities
Easy to maintain and evolve with adaptive, open Web architecture
Easy to maintain and evolve with adaptive, open Web architecture
Fastest time to value – rapid implementation with proven integrations

Just as FedEx’s customers depend on our technology for the success of their businesses, we depend on VPI’s technology to ensure a great customer experience.

- Marlin Marty McElwain
FedEx

Explore below to learn more about how your organization can benefit today from VPI CAPTURE ESSENTIAL phone call recording software.

Search & Playback

VPI CAPTURE ESSENTIAL call recording software offers the most advanced search, playback and live monitoring capabilities available today with highly intuitive Web browser-based access and administration. Time, date, length of call, channel, agent, inbound/outbound tags and many other call criteria can be captured with each recorded call. Each authorized user can “tag” a call with flags, comments, account numbers, sales value, etc. Subsequently, you can quickly and easily search by any combination of this data, locate, playback and share – with fast and powerful navigation from high level overview down to the recordings that matter the most, using instant searches and powerful filters that mine any choice of captured attributes.

Conveniently locate, visualize and playback single recordings or multimedia interactions – optional screen recording can capture agent screen activities full-time or per rules-based schedule.
Save, email or export single recordings or multi-call sets as secured standard files, optionally with embedded media player interface for easy analysis.
Search, visualize and interact with data to quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual front line employees and teams and many other patterns.

 

Users can easily customize their interface for precision search of recordings - by defining custom filters and searches that may include a combination of fixed and variable parameters

Reports

VPI CAPTURE ESSENTIAL enables you to gain rapid insights into customer interactions - it’s easy to analyze call patterns by drilling through layers of information within dynamic, easy-to-understand reports, graphs and heat maps. Customizable Web dashboards offer a menu of report templates that you can choose from and customize for default displays. The phone call recording software solution helps you to quickly recognize and accurately interpret call volumes, inbound and outbound traffic peaks, call handling times, workload distribution among individual front line employees and teams and many other patterns – far beyond capabilities of recording systems typically found in the same price range.

Gain fast insights with dynamic, multi-level, business-centered reports – assess recorded interactions by drilling through layers of information, from high-level business trends or comparisons down to playback of calls.
Keep track of Your Contact Center Activity with Web Portal Graphs and notifications. Access important calls directly from the Portal reports.
Easily customize the reporting for your needs – virtually all forms of VPI reports are delivered as templates that can be adjusted as needed and saved under custom names.

 

VPI CAPTURE Essential provides interactive, multi-level reports with user interface for dynamic selection of parameters and their ranges

Open Architecture

With VPI CAPTURE ESSENTIAL you will experience unprecedented flexibility and convenience in data gathering, access and distribution. VPI’s open standards technology supports endless flexibility in connectivity, integrations and customization. Running on industry standard hardware, the solution is platform independent. Developed around the principles of true open architecture, VPI’s Web-based solutions fit seamlessly into your IT infrastructure, meeting the needs of your specific environment. It can reside securely behind your firewall and work in harmony with your network operations.

Open, Service Oriented Architecture provides the benefit of high flexibility in configurations, integrations and scaling, coupled with fast implementation time and cost-effective maintenance.
Standardize, share and integrate data – with Web Portal Graphs and notifications. Access important calls directly from the Portal reports.
Protect your investment – MS Windows based Service Oriented Architecture provides for the most efficient operation and flexible, cost-effective upgrade path

Security and User Administration

VPI CAPTURE ESSENTIAL meets strict, constantly evolving security requirements dictated by both, internal policies and external legislation. In addition to LDAP/Active Directory Support for authentication credentials and streamlined user administration, the solution provides secure, End-to-End and AES 256 File Encryption and File Watermarking to ensure file authenticity

Automated Alerts & Notifications – Keep informed of system activity via real-time SNMP traps, alarms, and alerts sent via email to a specific person or a group of persons.
Monitor Sensitive Information and Report on Detailed Audit Logs – VPI provides a detailed audit trail log that records all user activity within the system so that organizations can conduct full trace audits to determine who accessed any recording in the system and when.
Secure File and Data Transport and Storage Encryption – built-in end-to-end data encryption via strong cryptography and key management to secure the SQL database that holds attributes of all recordings. The system provides for AES 128, 192, 256 or variable bit encryption VPI supports secure protocols including Secure Socket Layer, Transport Layer Security (SSL/TLS) or Internet Protocol Security (IPSEC) to provide secure transmission of recordings and associated data over the network.

 

Detailed Audit Trail provides tabular and graphical Heat Map views of user activities within the systemDetailed Audit Trail provides tabular and graphical Heat Map views of user activities within the system User hierarchy rules can be defined within VPI applications or adopted directly from Active Directory via LDAP integrationUser hierarchy rules can be defined within VPI applications or adopted directly from Active Directory via LDAP integration

Modular

With VPI CAPTURE ESSENTIAL as a starting point, you can easily “Mix-n-Match” modular applications at your own pace. The solution’s award-winning, open design enables you to integrate additional applications – either from the VPI EMPOWER suite or from virtually any other software-based solution provider – whenever your needs or budget allow. It is often as simple as activating the applications remotely. You’ll benefit from unified interface and convenient access to all data and reports for all modular, tightly integrated applications. This open, modular design enables rapid implementation, speedy ROI and fastest time to value.

VPI EMPOWER is a rich, business-centric set of tools that will make a significant impact on your bottom line – mitigating risk, streamlining and enhancing quality management and optimizing performance.
The suite combines and enhances the benefits of VPI CAPTURE PRO, VPI QUALITY PRO and VPI PERFORMANCE. Individually, each software solution is robust and powerful, but they are exponentially more valuable when integrated.

 

Integrated suite VPI EMPOWER provides fast access to reports, reminders and to-do lists across all implemented application modules Integrated suite VPI EMPOWER provides fast access to reports, reminders and to-do lists across all implemented application modules

Integrations

VPI CAPTURE ESSENTIAL will integrate seamlessly into your evolving environment, leveraging Certified and Compliant-Tested integrations for all major telephony platforms. These proven integrations with Cisco, Avaya, Mitel, Aspect and many more, along with exceptionally rapid implementation, ensure speedy ROI and fastest time to value.

 
Aspect Software, Inc.

As a dedicated Aspect Technology Alliance Program Partner, VPI provides integrated, Aspect-verified solutions for unified recording and CTI metadata collection from any combination of Aspect TDM telephony on trunk or station side, as well as VoIP communications.

> View Integration Info
 
Avaya

VPI, Avaya’s Gold DevConnect partner for nearly two decades, provides proven, certified recording, data collection and reporting integrations to Avaya’s TDM and VoIP communication platforms. VPI’s call recording products are available from numerous Avaya PBX resellers around the world.

> View Integration Info
 
Cisco Systems

As dedicated Cisco Technology Developer Program Partner, VPI has teamed up with Cisco for over a decade to deliver state-of-the-art voice recording, data collection and advanced reporting solutions, via certified integrations of Cisco’s VoIP communication systems with VPI’s recording and performance management applications.

> View Integration Info
 
Mitel Networks

VPI has been a dedicated Mitel (formerly Inter-Tel) integration partner since 1998. VPI’s Mitel-certified recording solutions have been implemented around the world, sold and supported by over 400 Mitel offices as a complement to Mitel’s product offerings or as a stand-alone solution.

> View Integration Info
 
ShoreTel

As a dedicated ShoreTel Innovation Network partner, VPI ensures that organizations are able to effectively capture, evaluate, analyze and improve multimedia interactions in ShoreTel Communicator, ShoreTel Mobility nd other ShoreTel environments.

> View Integration Info
 
Siemens AG

In partnership with Siemens, VPI has provided integrated recording systems with Siemens communication and security technologies for nearly a decade, improving quality and operational efficiency of organizations of all sizes.

 
Speakerbus

VPI’s TDM and VoIP recording systems integrate with turret systems and complement Speakerbus offerings for leading financial organizations and government and defense sectors with global voice and video communication solutions.

 

Customer Success

American Century Investments Optimizes Client Experience with VPI's Analytics-Driven Quality Assurance and Performance Management
> See how they did it
Arvato Services Increases Productivity and Efficiency with VPI

A fast growing, leading outsourcer, arvato services offers its clients customized end-to-end business solutions at every stage. "VPI was the only vendor that could meet our specific customers’ requirements and within the tight timeframe as well."

> See how they did it
Norfolk Southern Boosts Contact Center Efficiency and Productivity with VPI Recording, Intelligent Quality Monitoring & Speech Analytics
> See how they did it
Boost the Quality and Performance of On-Premise and At-Home Agents with VPI EMPOWER software
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VPI's Innovative Call Recording Technology Simplifies Compliance and Improves Customer Service at Tech CU

At Tech CU, every member interaction with a Credit Union employee is considered important - so important that Tech CU makes sure 100% of those calls are recorded and retained for at least seven years.

> See how they did it
Texas Power Uses VPI Call Recording and Quality Monitoring Software to Save Money, Maintain Compliance

Texas Power is a Texas-based, Texas-owned energy company that brings electricity service to communities across Texas. 100% call recording for compliance and risk management is an ongoing business imperative, and the company’s existing client-side call recording system wasn’t properly capturing all interactions.

> See how they did it
UpSource Implements VPI EMPOWER: Achieves Double-Digit Increases in FCR and CSAT in Just Six Months
UpSource, Inc. is a premier provider of outsourced sales, support and technology services with locations in New Bedford, Massachusetts; Seminole, Oklahoma; and Nova Scotia, Canada. UpSource needed to closely monitor and drive improvements in first issue resolution rates and customer satisfaction scores. UpSource selected VPI EMPOWER suite of contact center workforce optimization software solutions for optimization of performance reporting and close monitoring and improvement of customer satisfaction.
> See how they did it

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