VPI Capture - Your Complete Call Recording Software Solution
VPI CAPTURE™ is the most reliable, flexible, and feature-rich call recording software solution available today. This award-winning technology integrates seamlessly into a wide range of network configurations and TDM and Voice over IP telephony environments - in any combination.
Need to record for compliance, quality management, sales verification, business intelligence, or any other purpose? No problem. VPI’s robust, ultra-secure and notably nice call recording software solutions can be customized and scaled to meet the demands of organizations of all kinds – from small contact centers to global enterprises employing in-house, and/or remote agents.
Proven Benefits of VPI CAPTURE™ Call Recording Software
Reliably record 100 percent of call, and data interactions in single or multi-site environments of any size. You decide what to retain and for how long by implementing flexible, intelligent business rules.
Count on the industry’s most resilient, reliable solution, - choose from a wide variety of robust, fault-tolerant configurations.
Enjoy unsurpassed efficiency and ROI! The unified platform supports virtually any PBX – digital or analog, TDM or VoIP, individually or blended – with a unified interface and industry standard file formats.
Easy transition from traditional to VoIP - no need for a complete system change-out. Migrate to VoIP recording at your own pace.
Access VPI systems directly or transparently via your other business or telephony applications – open APIs enable any level of customization and integration.
Exponentially increase the value of your call recordings with VPI CAPTURE PRO™ VPI CAPTURE PRO™ comes with the industry's most powerful desktop screen analytics tool, VPI Fact Finder™, which automatically tags virtually any data to your calls, such as Customer ID, Case ID or Order Value, from your employees' desktop applications. The VPI phone call recording software system then automatically classifies high-value calls and sends managers and other designated users critical alerts and notifications.