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Free Whitepapers |
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Your Complete Call Recording Software Solution
VPI CAPTURE™ is the most reliable, flexible, and feature-rich call recording software solution available today. This award-winning technology integrates seamlessly into a wide range of network configurations and TDM and Voice over IP telephony environments - in any combination.
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VPI
CAPTURE™ call recording software enables
you to view configure your own reports to gain insight
into your recorded interactions.
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Need to record for compliance, quality
management, sales verification, business intelligence,
or any other purpose? No problem. VPI’s robust, ultra-secure and notably nice call recording
software solutions can be customized and scaled to meet
the demands of organizations of all kinds – from small
contact centers to global enterprises employing in-house,
and/or remote agents.
Benefits of VPI CAPTURE™ Call Recording Software
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Reliably
record 100 percent of call, and data interactions
in single or multi-site environments of any size. You
decide what to retain and for how long by implementing
flexible, intelligent business rules. |
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Count on the industry’s
most resilient, reliable solution - choose from
a wide variety of robust, fault-tolerant configurations. |
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Enjoy unsurpassed
efficiency and ROI! The unified platform supports
virtually any PBX – digital or analog, TDM or
VoIP, individually or blended – with a unified
interface and industry standard file formats. |
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Easy transition from
traditional to VoIP - no need for a complete
system change-out. Migrate to VoIP
recording at your own pace. |
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Access VPI systems
directly or transparently via your other business
or telephony applications – open APIs enable any
level of customization and integration. |
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Exponentially increase
the value of your call recordings with VPI CAPTURE PRO™
- VPI
CAPTURE PRO™ comes with the industry's
most powerful desktop screen analytics tool, VPI
Fact Finder™, which automatically tags virtually
any data to your calls, such as Customer ID, Case ID
or Order Value, from your employees' desktop applications.
The VPI phone call recording software system then automatically
classifies high-value calls and sends managers and other
designated users critical alerts and notifications. |
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Gain valuable insights
and intelligence from your recorded data immediately!
Benefit from instant, automated delivery of recordings
and key metrics for analysis by leveraging the unique,
real time solutions available within VPI’s tightly
integrated VPI
EMPOWER™
including enterprise-level quality
assurance, contact
center analytics, speech
analytics, performance
management and automated
coaching.
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EMPOWER™ Suite / VPI CAPTURE™ - Phone Call
Recording Software
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