In the mid 1990's, a group of experienced computer telephony engineers and business professionals recognized a new business opportunity in the emerging interactiong recording and quality management industry. As a result, VPI was established. With strong R&D backing from multiple industry leaders, including Lucent, Dialogic, Borland and others, VPI immediately began extensive research and development.

VPI's commitment to continuous improvement and its proven ability to combine new technologies with years of industry experience has led to the creation of multiple call recording and quality management software solutions based on open standards and architecture, utilizing non-proprietary industrial strength PC components and technologies for maximum efficiency, flexibility, and capacity. VPI is well regarded in the contact center, financial services, financial trading, healthcare, government, public safety, utilities and security industries as a leader in emerging call recording software and quality management technologies allowing expanded intelligent use of personalized data, with a commitment to providing excellent customer service. In short, VPI focuses on delivering top technology, 100% satisfaction, and consistent performance to all of its clients.