Experience the Ultimate Call Logger.

VPI develops today's most advanced solutions for full time digital voice logging, monitoring, and records management! VPI's VPI CAPTURE™ Call Logger, our Windows based, Client/Server enabled phone call recording software-based solution, provides the industry's highest level of capacity, reliability, scalability, and flexibility. In addition to lightning-fast retrieval and playback, VPI recording solutions offer options for sharing and distributing your recordings, plus outstanding capabilities for migration to future technologies that build upon your initial investment.

• Unmatched Flexibility
• Maximum Interoperability and Scalability
• High Reliability and Security
• Easy to Learn and Operate
• Robust and Intuitive Data Management
• Precision Search and Extensive Reporting Capabilities
• Optimize Recording Rules to Fit Your Business Needs
• Optimize Archiving Process to Fit Your Business Needs

• Easily incorporates new digital audio logging features and technologies as they are developed
• Scalable to thousands of channels
• Standards based platforms with Off-the-Shelf Hardware for easy maintenance - you control the costs
• Versatile Connectivity - Analog, digital, IP sessions, D-channel monitoring, and direct digital interface (DDI) capabilities
• Archiving to internal devices or network based systems - whichever you prefer
• Convenience of customized interface driven by your needs - open APIs and Active X toolkit available

• VPI voice recording solutions can record from 4 to an unlimited number of channels
• Captures communications over telephone, radio, turret, T1/E1 and other sources
• Supports digital, analog, IP, or combinations of multiple types of audio signals  
• To support growth, phone loggers are scalable in increments of 8 or 16 channels for analog and digital audio source, 24 for IP or T1  and  30 for E1
• Up to five standard servers can be loaded into a standard rack for a total of 480 recording channels, and multiple rack-mounted servers can be networked together to provide an unlimited number of channels

• Redundancy of key components for mission critical recording
• Continuous 100% recording, 24 hours a day, 7 days a week, 365 days per year
• On-site or remote access to recordings via secure connection
• Different security levels for providing data to specified users with granted rights
• Multi-tasking, multi-threaded application permits all functions, such as playback, archiving, searching, and even full database backup to run concurrently with no interruption to recording
• Extensive alarm menu allows various notifications, including email, pagers, network pop-ups, audiovisual, and more
• Multi-level security for different users and groups eliminates unauthorized access to recorded interactions

• GUI interface designed by users for users
• Client software for an unlimited number of your IBM compatible PCs for easy access to recordings over LAN/WAN. No per seat charges!
• Browser Based Architecture - access records from anywhere in the world. Configure recorders at different sites from a single location.
• Comprehensive Data Reporting, includes standard reports or easy to design customized reports to fit your specific requirements
• Playback recorded interactions directly from your recorder. Create dynamic, live reports, add flags and annotations, e-mail recordings, or export them - all from one screen.

• Fast processing of very large data sets - hundreds of thousands of interaction records - provides search results in seconds
• All associated telephony data on-line for authorized users, at all times, for search and playback
• Database backup executed during full system operation - continues recording interactions. No phone logger system shutdown required - Exclusive to VPI
• No dependency on LAN/WAN for storage of database or records
• Can offer true enterprise-wide utilization by use of workstations on LAN/WAN and Client/Server design
• No limit to file size - no creation of new database as the number of your recorded interactions increases
• Requires little or no maintenance

• Captured data include date, time, duration, media type and location, and channel name/number, telephone number, name of user, start and end time, in addition to:
• ANI/ALI directly from CAD system
• Custom, user defined alphanumeric data fields for your annotations and "flags"
• Inbound/outbound caller ID
• User ID information
• DNIS
• User specific database files
• Automated import of custom information via integration with your other database-driven applications
• Utilize all data captured for generation of custom reports - local or global, private or public to the extent you define

• VOX, Loop Detect, CTI control, D-channel, Wait For Ring, Remote Control, Manual Triggers, Application Triggers and more
• The recording system supports the triggering of recordings based upon information such as ANI, DNIS, Agent ID, Time of Day, Day of Week, etc.
• VPI's digital audio logging technology offers the most efficient use of hard disk space; silences in the conversation do not need to be recorded but can be re-created when the recording is played back

• Sophisticated logic to buffer, archive and protect your recordings - you decide which calls or groups of recordings are automatically archived for how long and on which media - local or via LAN/WAN
• Use any standard or custom telephony data captured to define rules for archival - start time, stop time, duration, outgoing or incoming extension, agent ID, ANI or Caller ID, DNIS, DID, DTMF (touch tones entered by a caller), user defined tags or flags and much more
• Instant access to any recordings, stored on-line or off-line
• Store recordings on any storage media supported by Windows OS
• On-line log of every recorded and archived interaction for fast retrieval and playback

Home / Products / Activ! Suite / Activ! Voice / Full Time Voice Recording Solutions