VPI Empower 5.3 Offers Advanced Capabilities for Workflow Automation and Enterprise Scalability
VPI, the premier global provider of contact center performance optimization solutions, today announced the availability of VPI EMPOWER Suite 5.3. VPI EMPOWER 5.3 is the latest generation of solutions for multi-channel interaction recording, intelligent quality monitoring, real-time performance management, and automated E-learning. VPI EMPOWER 5.3 sets the new standard in workforce performance optimization by bringing key contact center functions together on a single, highly customizable platform that embeds analytics in every module and enables advanced contact center workflow automation. Wi...
Just like a home that sometimes needs to be refreshed, traditional quality assurance has reached a fork in the road of its 30-year life. Now's the perfect time to re-evaluate the way we monitor and measure our call center agents and “cleaning house” in the Quality Assurance (QA) department to make room for analytics-oriented QA tools and best practices. By implementing this makeover in your contact center, you can radically reduce manual steps required by most QA applications by more than 60 percent. And, who among us can’t use 60% less manual wo... When showcasing new products and services, many companies tend to go a bit overboard with the hype and promises – delivering little in the way of actual details and substance. Few of us have the time or the inclination to dig through mountains of fluff to get to the facts. This is the information age, right? Isn’t everything supposed to be at our fingertips? This is why you’ll find VPI’s new solution overview video makes a very refreshing change to the tedious, over-the-top product showcases churned out by many companies these days. VPI’s video gets... Renowned contact center market research firm Pelorus Associates just published a new and exciting resource guide on the use of analytics in the contact center. In it, they discuss 7 problems that can easily be solved with desktop analytics:Measurement and analysis of first call resolution (FCR)More effective agent evaluationsOptimizing call handle timeCampaign analysisIdentification of at-risk customersCollections optimization and complianceAchieving PCI-DSS complianceChief analyst and author Dick Bucci does a great job of illustrating the power of contact center analytics by describing t...
 | Top 4 Advances in Call Quality Monitoring, presented by CCNG partner VPI We invite you to join Patrick Botz, VP of Workforce Optimization from VPI, and David Hadobas, President of the Call Center Networking Group (CCNG) as they reveal 4 major recent advances in Contact Center Quality Assurance (QA). Contact Center QA has been used to monitor and improve internal agent quality and compliance for the past 30 years. Traditional QA has reached the end of a good long life. You'll learn how new QA best practices and tools help streamline many manual, time-consuming processes and more rapidly uncover key insights into the critical issues and improvement opportunities that have the most profound impact on productivity and customer satisfaction. |
VPI Empower 5.3 Offers Advanced Capabilities for Workflow Automation and Enterprise Scalability
VPI, the premier global provider of contact center performance optimization solutions, today announced the availability of VPI EMPOWER Suite 5.3. VPI EMPOWER 5.3 is the latest generation of solutions for multi-channel interaction recording, intelligent quality monitoring, real-time performance management, and automated E-learning. VPI EMPOWER 5.3 sets the new standard in workforce performance optimization by bringing key contact center functions together on a single, highly customizable platform that embeds analytics in every module and enables advanced contact center workflow automation. Wi... VPI Recognized for Outstanding Innovation
VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of contact center recording, quality management (QM), analytics and workforce optimization (WFO) solutions, announced today that TMC has named VPI EMPOWER as a recipient of a 2010 Communications Solutions Product of the Year Award.
“VPI was chosen to receive a 2010 Product of the Year Award for creating exceptional advancements in (voice, data and/or video) communications,” said Rich Tehrani, CEO, TMC. “ VPI EMPOWER has shown benefits for its customers and provides ROI for the compan...
VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of contact center recording, quality management (QM), analytics and workforce optimization (WFO) solutions, today announced that its solutions have received the highest ranking in reporting and delivery of actionable insights in the prestigious 2010 – 2011 Quality Management/Liability Recording/WFO Product and Market Report from industry analyst DMG Consulting. The newly published report presents market insights as well as findings from DMG Consulting’s comprehensive customer satisfaction surv...
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