Customers Speak Out
 Providing
first-class customer service is essential to the success of
LegacyTexas Bank, and the VPI solution will continue to play
a key role in our customer growth strategy as
we expand throughout the North Texas region. The reassurance
offered by the product's reliability and ease of use
gives us great peace of mind when managing both liability
and quality, and the open architecture design plays an important
role in allowing us to grow and introduce new technologies without
the problems often associated
with upgrading and
interoperability.
-
John Drake
Executive VP and CIO
Legacy Texas
| |
New Product Developments
VPI now offers a cost effective, easy to acquire and use
standardized, "plug and play" real-time performance
management package for Cisco users that covers the majority
of contact center operational improvement needs out-of-the-box,
without the need for professional services. The package
integrates ACD telephony and VPI's Quality Management (QM)
data into powerful analytics with 18 drill-through
reports, over 50 Key Performance Indicators (KPIs), 3 scorecards,
and 3 ticker-like desktop dashboard displays standard.
The package empowers contact centers with relevant, real-time
intelligence to rapidly optimize operational performance,
service quality and risk management.
VPI's plug and play performance management software dramatically
shortens implementation timelines (substantially below the
industry's standard), and provides for faster ROI for customers
as a direct consequence.
 Product Brochure Technical Datasheet  View a Live Demo
Industry News
DICE Corporation announced the successful
completion of testing on an integration with award-winning
call recording technology developed by VPI. Based in
Camarillo, California, VPI is a leading innovator and
provider of integrated interactions recording and workforce
optimization (WFO) solutions for first responders, enterprises,
government agencies, and trading floors. The integrated
solution allows users to retrieve call recordings directly
from the alarm event history in DICE's Central Station
Monitoring Software. The integration will enter to beta
testing with a DICE client in early August of this year.
Read More |
Upcoming
Contact Center Industry Events
 Visit
VPI's booth at the following upcoming events to experience a
live product demonstration, have your toughest questions answered,
and enter for a chance to win a new Apple iPod.
-
 Quality
Assurance and Training Connection Conference
Gaylord Opryland
Hotel
Nashville, Tennessee
-
 2008
Contact Center Summit
Metro Technology
Center
Oklahoma
City, Oklahoma
-
CCNG
Regional Member Seminar
Dallas, Texas
-
 Frost
& Sullivan Customer Contact West
Laguna Cliffs
Marriot Resort and Spa
Dana Point, California
-
 Cisco
IP Telephony Users Group (CIPTUG) Conference
Gaylord
Palms Resort and Convention Center
Orlando,
Florida
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