Learn
More
Recent
Issues
Customers
Speak Out
 Providing
first-class customer service is essential to the success
of LegacyTexas Bank, and the VPI solution will continue
to play a key role in our customer growth strategy
as we expand throughout the North Texas region.
The reassurance offered by the product's reliability
and ease of use gives us great peace of mind when
managing both liability and quality, and the open architecture
design plays an important role in allowing us to grow
and introduce new technologies without the problems
often associated
with upgrading and
interoperability.
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- John Drake
Executive VP and CIO
Legacy Texas Bank
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Contact
Center Management Best Practices
Presented
by Michele Rowan, former Vice President of Performance Management
at Hilton Hotels Corporation, and VPI
|
You’re invited to learn how
Michele Rowan, a 12-year contact center industry veteran
successfully launched Hilton Hotels Corporation’s
first at-home call center program! She went on to
drive the program’s rapid expansion in the US
from 200 to 1000 at-home agents. You'll learn successful
hiring, training, quality monitoring, performance
management and security strategies and technologies.
Register
to Attend on September 30th! |
You are invited to participate in DMG Consulting's research
study on Voice Self-Service (IVR) solutions. Your survey
responses will be used to report on how companies are using
voice self service to improve the customer experience and
reduce operating expenses. The online survey will take five
minutes to complete, and to thank you for your participation,
you will receive a free copy of the final report which will
allow you to benchmark your company against others using
IVR solutions.
Take
the 5-minute Survey Now!
Contact
Center Industry News
VPI has been recognized as the fastest growing contact
center analytics provider in Datamonitor’s Decision
Matrix of Analytics Vendors. The Contact Center Analytics
Decision Matrix outlines the competitive dynamics within the
market and guides IT decision makers to select a vendor based
on its product strength, reputation among customers, and impact
in the market.
Read
the Full News
VPI
has joined the American Teleservices Association (ATA) as a
corporate member to help other member organizations ensure compliance
with governmental regulations, manage risk, accelerate performance
and provide superior customer service. “It’s companies
like VPI whose growth and recent successes serve as evidence
that our industry continues to thrive even in challenging economic
times,” said ATA CEO Tim Searcy. “ATA members
can certainly benefit from VPI’s industry experience,
thought leadership and participation in ATA events.”
Read
the Full Story
Upcoming
Training and Networking Events
 VPI
will be hosting training sessions at the following events.
We invite you to join us at the following upcoming events
to learn best practices, view a live product demonstration,
have your questions answered, and enter for a chance to
win a new Apple iPod.
View
Full List of Upcoming Events
2009 Call Center Optimization
Forum
Experience
Best Practices, Incredible Networking, New Innovations
and More! |
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|
 Annual
Call Center Conference & Expo (ACCE)
Location:
Mandalay Bay in Las Vegas, Nevada
Visit VPI at Booth #501
 CRMXchange
Virtual Symposium on Optimal Performance
Location:
Online at your desk
Attend VPI's Live Training Session on "Analytics-Driven
Quality Monitoring and Coaching: The Next Generation in
Contact Center Quality Management"
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