Helpful
Resources
Featured Event
| |
Contact
Center Industry News
The ongoing recession has made customer retention, always
an important metric, more important than ever, as many
companies struggling to stay afloat are making that effort
the business strategy du jour. To help contact centers
fight that never-ending battle, VPI (Voice Print International)
has unveiled VPI EMPOWER™, its newest suite of solutions
to elicit more insight from recorded customer calls.
On-Demand
Webcast
Presented
by Analyst Ted Lubowsky from DMG Consulting
|
Analytics is changing the way companies
do business and dramatically improving contact center
operations in today’s challenging economic climate.
The new breed of cost-effective, “out-of-the-box”
analytics tools can help you automatically assess
the vast number of customer interactions and rapidly
identify the important ones that should be listened
to, evaluated and coached on.
View
Webcast |
Copyright 2009. Toonblogs.com. All rights reserved.
"I forget. Did we institute
a home agent program?"
According to IDC, home-based agents are expected to number
300,000 by next year. Several case studies have shown
that agent-related expenses decrease by 10% to 15% and
agent retention rates to increase as much as 30%. These
quantifiable benefits, accompanied by customer experience
improvements, make at-home agent programs a winning strategy
for many companies.
Download
the Complimentary White Paper:
Call Center At-Home Agent
Best Practices: Essential Tools for Managing Employee
Performance, Service Quality and Customer Experience,
authored by DMG Consulting, to learn how to deploy
a successful a remote agent program.
This cartoon has been brought to you by Carl Nelson,
Editor/Publisher of ToonBlogs.com.
To view more entertaining and educational contact center
cartoons, visit ToonBlogs.com.
Feel free to forward this cartoon to others. However,
you may not post this cartoon publicly in any form.
Upcoming
Contact Center Industry Events
 Join
VPI at the following upcoming events to experience a live
product demonstration, have your questions answered, and
enter for a chance to win a new Apple iPod.
2009 Call Center Optimization Forum
|
Register
now to get your complimentary
pass to the event near you!
|
|
|
|
 |
|
