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TMC’s Customer Interaction Solutions magazine has recognized
VPI as a winner of its IP Contact Center Technology Pioneer
Award for 2009 for its advanced IP call recording software.
VPI
CAPTURE PRO provides many more value added features and
built-in real-time analytical capabilities than any other
recording system, including Web-based centralized access and
administration of single or multiple sites, secure file and
data encryption, interactive drill-through heat maps, and
automated interaction assembly. Moreover, it is designed for
fast implementation within just days, and at an affordable
price that promotes a very rapid ROI. 
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the Full News
Contact
Center Technology Innovations
VPI (Voice Print International today announced that it
has added to its growing list of Avaya compliant solutions.
VPI
CAPTURE interaction recording and VPI
QUALITY agent evaluation applications are compatible with
key Avaya inbound and outbound contact center solutions, a
leading global provider of business communications applications,
systems and services. VPI’s solutions help businesses reliably
record up to 100 percent of their voice interactions and associated
telephony data in a Voice over Internet Protocol (VoIP), traditional
TDM or hybrid environment for compliance, risk management
and quality assurance purposes.
Authored by Donna Fluss
Performance management is one of the most important enterprise-wide management “concepts” to find its way into contact centers. Many successful contact centers have adopted a performance management culture, where they use metrics and key performance indicators (KPIs) to measure all significant activities and events that happen in their shops. As contact centers continue to transform from cost centers to profit centers, the role and importance of contact center performance management (CCPM) will grow.
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Upcoming
Contact Center Educational Events
 Join
VPI at the following upcoming events to experience a live
product demonstration, have your questions answered, and
enter for a chance to win a new Apple iPod.
2009 Call Center Optimization Forum
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now to get your complimentary
pass to the event near you!
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