Customers Speak Out
 Providing first-class customer service is essential to the success of LegacyTexas Bank, and the VPI solution will continue to play a key role in our customer growth strategy as we expand throughout the North Texas region. The reassurance offered by the product's reliability and ease of use gives us great peace of mind when managing both liability and quality, and the open architecture design plays an important role in allowing us to grow and introduce new technologies without the problems often associated with upgrading and interoperability.
-
John Drake
Executive VP and CIO
Legacy Texas
| |
New Product Developments
VPI now offers a cost effective, easy to acquire and use standardized, “plug and play” real-time performance management package for Cisco users that covers the majority of contact center operational improvement needs out of the box, without the need for professional services. The package integrates ACD telephony and VPI’s Quality Management (QM) data into powerful analytics with drill-down reporting, KPIs, scorecards, and ticker-like desktop dashboard displays. The package empowers contact centers with relevant, real-time intelligence to rapidly optimize operational performance, service quality and risk management.
VPI’s “plug and play” performance management software dramatically shortens implementation timelines (substantially below the industry’s standard), and provides for faster ROI for customers as a direct consequence. The software is also be able to be easily implemented and supported directly by VPI’s channel reseller partners.
 Product Brochure Technical Datasheet  View a Live Demo
Industry News
DICE Corporation announced the successful completion of testing on an integration with award-winning call recording technology developed by VPI (Voice Print International, http://www.VPI-corp.com). Based in Camarillo, California, VPI is a leading innovator and provider of integrated interactions recording and workforce optimization (WFO) solutions for first responders, enterprises, government agencies, and trading floors. The integrated solution allows users to retrieve call recordings directly from the alarm event history in DICE’s Central Station Monitoring Software. The integration will enter to beta testing with a DICE client in early August of this year.
Read More |
New On-Demand Webcast
How to Select and Get the Most from the Technologies You Really Need
|
Like many of today's most successful organizations, you can achieve your goals by effectively leveraging the latest powerful workforce optimization solutions.
View Webcast Now |
Upcoming Events
-
 Annual Call Center Exhibition (ACCE)
Pheonix Convention Center
Pheonix, Arizona
Booth #1414
-
Cisco IP Telephony Users Group (CIPTUG) Conference
Gaylord Palms Resort and Convention Center
Orlando, Florida
-
 Quality Assurance and Training Connection Conference
Opryland Hotel
Nashville, TN
-
 Frost & Sullivan Customer Contact West
Laguna Cliffs Marriot Resort and Spa
Dana Point, CA
|
