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Also In This Issue

New On-Demand Webcast!
Analytics-Driven Call Recording, Quality Monitoring and Coaching

Contact Center Optimization Best Practices
Call Recording to the Max

Upcoming Industry Events
SWPP Annual Conference
Call Center Optimization Forum
InAAU Avaya Users Conference

Complimentary Benchmark Report

Contact Center Quality Assurance Guide

Get a Copy of the Contact Center Agent Performance Mgmt. Benchmark Report!

Discover how your organization compares. Our trusted partner, Ventana Research is conducting benchmark research on contact centers and agents to determine how organizations like yours are improving agent contact center performance, what best practices you’ve come up with and what your future plans are. If you are a business or IT professional tasked with improving the contact center, we invite you to participate in this benchmark research.

Click Here to take a brief, 15-minute survey. Qualified participants will receive a complimentary copy of Ventana's Benchmark Research Report reflecting the state of contact center agent performance management and a quarterly membership to the Ventana Research Community valued at US$125.

On-Demand Webcast of the Month

Analytics-Driven Call Recording & Quality Monitoring

Presented by Analyst Ted Lubowsky from DMG Consulting
Analytics is changing the way companies do business and dramatically improving contact center operations in today’s challenging economic climate. The new breed of cost-effective, “out-of-the-box” analytics tools can help you automatically assess the vast number of customer interactions and rapidly identify the important ones that should be listened to, evaluated and coached on.

View Webcast

Contact Center Optimization Best Practices

Call Recording to the Max   As seen in
For the vast majority of contact centers firmly implanted in the 21st century, the reasons to record calls are very different today then when automated recording first came on the scene over 20 years ago. To understand this, we need to start by recapping the four core missions of the contact center.

The Case for Real-time Web Dashboards and Tickers

"Now where did I put that note about the call center going to a paperless office?"

Copyright 2009. Toonblogs.com. All rights reserved.

Learn more about how you can eliminate paper reporting and accelerate call center performance by empowering your employees with VPI's real-time desktop tickers and Web dashboard reports.

This cartoon has been brought to you by Carl Nelson, Editor/Publisher of ToonBlogs.com. To view more entertaining and educational contact center cartoons, visit ToonBlogs.com. Feel free to forward this cartoon to others. However, you may not post this cartoon publicly in any form.

Upcoming Contact Center Industry Events

Apple iPod ShuffleVisit VPI's booth at the following upcoming events to experience a live product demonstration, have your toughest questions answered, and enter for a chance to win a new Apple iPod.

2009 Call Center Optimization Forum
Register now to get your complimentary pass to the event near you!
Atlanta, Georgia
Baltimore, Maryland
Boston, Massachusetts
Portland, Oregon
St. Louis, Missouri
New York, New York
Anaheim, California
Call Center Optimization Forum
    Avaya Users Group ConferenceInAAU Avaya Users Group Conference
    Gaylord Palms in Orlando, Florida
Visit VPI-corp.com Visit VPI's Web site to learn how VPI solutions can meet your call recording and workforce optimization needs.
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