Phone Call Monitoring with a Phone Monitoring System from VPI
Priority Dispatch and VPI Unite to Offer the Most Advanced Quality Assurance Solution for Emergency Communication Centers
Integrated AQUA and VPI CAPTURE Systems will be Unveiled at Navigator 2013 Conference

VPI CAPTURE and Priority Dispatch AQUA Call Playback IntegrationVPI (Voice Print International), the global leader in public safety recording, quality assurance and Coaching systems, and Priority Dispatch,  the leading  provider of emergency call taking, dispatch and training systems, today announced that they have forged a groundbreaking strategic partnership. Leveraging decades of experience and expertise, the two companies have united their award-winning, first-class technologies to provide the industry’s single most advanced, integrated quality assurance solution. The companies will be demonstrating the integrated solution at the Navigator 2013 Conference in Salt Lake City, Utah from April 17 – 19, 2013.

This groundbreaking technology seamlessly integrates multimedia recordings, data and processes between telephone, radio, CAD, logging, quality assurance, training and performance management technologies. Emergency communication centers will benefit from an exceptional solution born from the unmatched expertise of two of the industry’s most trusted, highly acclaimed veterans – a powerful advantage during this critical transitional period to Next Generation 9-1-1 (NG9-1-1) communications.

“Customers will benefit from integrated access to VPI voice and screen recordings and quality assurance tools and processes directly from the Priority Dispatch AQUA interface,” said Mike Mercadante, chief technology officer at VPI. “By partnering with Priority Dispatch, we have been able to successfully leverage our respective strengths in the development of innovative technologies that help emergency communications centers achieve unmatched improvements in quality management, operational effectiveness and productivity, while simultaneously improving user experience and efficiency.”Play the Demo Video

Mark Rector, Director of Consulting at Priority Dispatch, confirms that the integration of technologies and expertise with VPI will unlock significant value for our customers. “This agreement strengthens the focus of both organizations on the need of today’s progressive emergency communication centers to bring their quality management to the next level, in line with the objectives of NG9-1-1. In this day and age, public safety agencies simply must have a defendable quality improvement program to help protect them from liability lawsuits.”

Both VPI and Priority Dispatch consistently receive high customer ratings for their products, implementation, service and support, training, professional services and overall customer satisfaction.  The new, integrated solution will enable public safety organizations of all types and sizes to benefit from access to a single source for affordable, effective quality monitoring, evaluation and integrated training solutions that help PSAP managers identify and address problem areas faster than ever before, while also providing a measure of progress. 

VPI technologies are designed to intelligently select calls for supervisor evaluation and provide management with helpful tools for designing and completing the evaluation forms. Better yet, these systems integrate with learning management systems that automate personalized selection of E-learning and Coaching curriculum for each telecommunicator, as a very efficient, cost-effective supplement to classroom training. In turn, Priority Dispatch technologies automate the entire dispatch case review, integrating focus on compliance with all standards established by the International Academies of Emergency Dispatch, and pinpointing specific training needs and liability risks in support of fast response and resolution.

About VPI
VPI (Voice Print International, Inc.) is a premier innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,500 customers in over 50 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to ensure compliance with policies and regulations, improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. For more information, contact us at 1-800-200-5430 or visit

About Priority Dispatch Corp.™
PDC has created and implemented comprehensive, integrated, calltaking solutions for police, fire and medical emergency communication centers for over 35 years. Developers of the “industry standard” ProQA Paramount® calltaking software and AQUA Evolution® calltaking quality improvement software, put the internationally recognized International Academies of Emergency Dispatch approved Priority Dispatch System Protocols® at the core of all our products and at the fingertips of emergency service calltakers around the world.  For more information, or to watch an online streaming demonstration of ProQA or AQUA software, please visit our website at or call 800-363-9127.

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