Phone Call Monitoring with a Phone Monitoring System from VPI
VPI EMPOWER 911 Recording and QA Solution Wins Second Consecutive APCO Product of the Year Award
VPI Recognized Again for Its Strengths in Helping Emergency Communication Centers Manage and Improve their Next Generation 9-1-1 Communications
VPI EMPOWER 911 Recording and QA Solution Wins Second Consecutive APCO Product of the Year Award

VPI (Voice Print International, Inc.,, the global leader in multimedia recording, quality assurance an coaching software solutions for public safety emergency service providers, government agencies, security companies, first responders, and many other organizations worldwide, today announced that VPI EMPOWER 911 version 5.3 – its next-generation recording and quality assurance suite – has won the prestigious 2012 Hot Products Award from Public Safety Communications (PSC), published monthly by PennWell on behalf of the Association of Public Safety Communications Officials (APCO) International.

In August 2012, more than 350 companies displayed their products at the 78th annual APCO Conference & Exposition, held in Minneapolis, Minnesota. Prior to the conference, PSC had invited exhibitors to submit descriptions of their new products for review and evaluation. This year, 57 companies submitted 73 products for consideration in the Hot Products review opportunity. Of these, 25 entries were selected as Hot Products: products were submitted, reviews and exhibit assessments compiled, and, after careful consideration, the PSC staff and the Editorial Advisory Committee selected VPI EMPOWER 911 version 5.3 as one of the 25 most innovative products of 2012.

The reviewers were impressed by speed and convenience provided by the system to users who can access recordings, live monitoring, instant recall, incident recreation, file redaction, quality evaluation, E-learning, and reporting capabilities all from a single Web browser-based interface. One reviewer noted “VPI excels at helping PSAPs capture, analyze and improve their emergency communications.”

VPI introduced its analytics-enhanced VPI EMPOWER 911 version 5.3 in December of 2011. The ground-breaking suite of applications quickly earned respect from industry experts and users alike. Robust and innovative yet affordable, the suite provides NG9-1-1 ready tools to record, analyze, evaluate and dramatically improve the quality of emergency call taker and dispatcher communications, while also reducing costs and personnel turnover. The solution is adaptable for both, individual emergency communication centers and consolidated multi-location PSAP organizations that may include any number of geographically dispersed members. VPI’s open, service oriented, Web 2.0 based architecture supports extensive customization of multimedia recording, distributed or consolidated file storage, quality management processes, and user interfaces for virtually every system function.

“VPI is delighted to be recognized for maintaining top-level standards of technical and operational excellence, stemming from its unique insight into the needs of emergency communication centers,” said Mike Mercadante, chief technology officer at VPI. “VPI EMPOWER 911 is the only solution truly focused on helping public safety organizations of all types and sizes to be well prepared for Next Generation 9-1-1 standards, improving the speed and quality of emergency response. Our unified multimedia recording, precise assembly of evidence for investigations, quality assurance across communication channels and training are closely knit together into one integrated suite that is easy to access and use. Our customers can now proactively manage their emergency communications objectives with substantially improved speed and precision and confidently plan for the future.”

The modular VPI EMPOWER 911 suite includes VPI CAPTURE, VPI QUALITY and VPI COACHING. Each solution is robust and powerful, but they are exponentially more valuable when integrated. VPI CAPTURE provides reliable recording of analog, digital and Voice Over IP (VoIP) phones and radios, and capturing screen video and data. With VPI’s advanced CAD integration technology, emergency first responders can automatically tag incident data to call recordings in order to quickly locate and evaluate the most serious types of incidents. VPI EMPOWER 911 incorporates recording for liability management and quality improvement functions, delivering unprecedented process automation, transparency and control.

About VPI
VPI (Voice Print International, Inc.) is a premier innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,500 customers in over 50 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to ensure compliance with policies and regulations, improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. For more information, contact us at 1-800-200-5430 or visit

About APCO International™
APCO International is the world’s largest organization of public safety communications professionals. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach. For more information, visit: (

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