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VPI CAPTURE Call Recording Software Wins Prestigious 2011 Product of the Year Award from INTERNET TELEPHONY
VPI CAPTURE Call Recording Software Wins Prestigious 2011 Product of the Year Award from INTERNET TELEPHONY

VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of interaction recording and analytics, quality management and workforce optimization solutions for enterprises, trading floors, government agencies and first responders, today announced that TMC, a global, integrated media company, has named the VPI CAPTURE call recording software as recipient of the 2011 INTERNET TELEPHONY Product of the Year Award.

VPI’s approach has been disruptive to legacy approaches because it’s advanced VPI CAPTURE call audio and screen recording software comes with powerful built-in analytics, yet it is easy to deploy, easy to use, and extremely cost effective for contact centers of all sizes. Highly reliable and remarkably effective in virtually any business environment, VPI CAPTURE records multimedia interactions from a wide range of network configurations and across any number of sites, remote branch offices and at-home agents. VPI CAPTURE supports virtually all Voice Over IP (VoIP), digital, analog or hybrid communications environments including Avaya, Cisco, Mitel, NEC, Siemens, and many others.

“Winning the Product of the Year Award from Internet Telephony magazine is a great honor and we are deeply gratified,” said Patrick Botz, vice president of global marketing at VPI. “We strive to provide new, innovative ways to help organizations ensure compliance and optimize operational performance, and VPI CAPTURE is a perfect example of our dedication to meeting the many evolving needs of our customers.”

A major advantage of VPI CAPTURE is its ability to identify and append data to each and every interaction that flows through the contact center. Users can easily identify what happened during an interaction and how it turned out, and are empowered to gain powerful, timely, actionable insights. When equipped with VPI Fact Finder toolset, VPI CAPTURE can automatically tag business data and call events directly from employee desktop application screens or third party applications to call recordings for classification and analysis centered on key business issues such as ensuring PCI DSS and HIPAA compliance, improving first contact resolution, accelerating sales and collections, etc. Managers can automatically receive notifications of abnormal events by defining rules triggered by any activity metrics collected by the system.

“I am happy to grant VPI with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that VPI CAPTURE displays quality and innovation plus provides for real needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the entire team at VPI for their commitment to advancing IP communication technologies.”

2011 Product of the Year winners are published in the January/February 2012 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.

About VPI
VPI (Voice Print International, Inc.) is the world’s leading provider of interaction recording, analytics and workforce optimization solutions for enterprises, contact centers, trading floors, government agencies, and first responders. For more than a decade, VPI has been providing proven technology and superior service to more than 1,500 customers in 50 countries. VPI’s award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, quality assurance, analytics, performance management, workforce management and E-learning to help organizations of all sizes rapidly identify issues and optimize workforce performance from anywhere all from a personalized Web-based portal interface. For more information, visit http://www.VPI-corp.com.

About INTERNET TELEPHONY Magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.

About TMC
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.


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