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VPI Wins Second Consecutive Product of the Year Award from Customer Interaction Solutions Magazine
VPI QUALITY PRO™ Analytics-Driven Contact Center Quality Assurance Solution Honored for Exceptional Innovation

VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of interaction recording and analytics, quality management and workforce optimization solutions for enterprises, trading floors, government agencies, and emergency service providers, announced today that VPI QUALITY PRO has received the 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

“I am pleased to honor VPI for its hard work and success. VPI has displayed true innovation and excellence in the development of its VPI QUALITY PRO analytics-enhanced quality monitoring solution, and is dedicated to improving the contact center experience as well as the ROI for companies that use them,” said Rich Tehrani, CEO, TMC.

Built on VPI EMPOWER’s ultra-secure and reliable enterprise architecture, VPI QUALITY PRO is revolutionizing quality monitoring as the world's first and only contact center quality monitoring software solution with the ability to efficiently monitor and diagnose business performance by leveraging the intelligence of the tightly integrated VPI Fact Finder desktop analytics system. Utilizing workflow automation and advanced analytics, VPI QUALITY PRO helps organizations rapidly identify broken business processes, customer issues, and agent training needs with targeted identification and analysis of high-value customer interaction recordings, while reducing the manual steps required by most other QA applications by 60 to 80 percent.

VPI QUALITY PRO automatically categorizes and prioritizes interactions recordings by customer names, products offered, transaction values and more, across multimedia communication channels, so that contact centers can focus on and solve their most critical business issues, including first contact resolution, customer satisfaction and retention, optimization of handle time, acceleration of sales and collections, and compliance with strict security and sensitive data regulations.

“We are delighted and deeply gratified that VPI QUALITY PRO has been recognized as Product of the Year for Exceptional Innovation by TMC’s Customer Interaction Solutions Magazine,” said Patrick Botz, vice president of global marketing at VPI. “Winning this prestigious award for the second straight year is a testament to VPI’s commitment to providing innovative, world-class solutions that enable organizations to rapidly and affordably maximize the potential and profitability of their customer contact center operations.”

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine.

About VPI
VPI (Voice Print International, Inc.) is the premier provider of analytics-driven interaction recording, quality monitoring and workforce optimization solutions for enterprises, contact centers, trading floors, government agencies, and first responders. For more than a decade, VPI has been providing proven technology and superior service to more than 1,300 customers in 50 countries worldwide. VPI’s award-winning VPI EMPOWER software is an essential component for any organization that strives to enhance the customer experience, increase workforce performance, improve business efficiency and manage compliance. With VPI EMPOWER, organizations of all sizes now have the ability to uncover the root cause of important trends and issues via drill-down reports, rapidly retrieve and share recorded interactions, and easily evaluate employee performance with call quality evaluation tools from anywhere – all from a personalized Web-based portal interface. In addition, the secure solution leverages advanced file and data encryption, is built around the principles of open architecture, and is platform independent to integrate seamlessly into any existing and evolving infrastructure, resulting in compound reduction of costs and a significant and rapid Return on Investment. For more information, visit http://www.VPI-corp.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.


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