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VPI's Analytics-Driven Quality Monitoring Software Wins Contact Center Technology Innovation of the Year Award at ContactCenterWorld's Top Ranking Performers Conference
VPI QUALITY PRO™ Software Awarded the Gold Medal for 2010 Contact Center Technology Innovation of the Year by ContactCenterWorld.com

VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of analytics-driven interaction recording, contact center quality monitoring and workforce optimization solutions for enterprises, trading floors, government agencies, and emergency service providers, today announced that its VPI QUALITY PRO solution has been awarded a gold medal in the category of ‘Technology Innovation’ by ContactCenterWorld.com. VPI was honored with the prestigious award at the 2010 Top Ranking Performers Conference, held in Orlando, Florida. Hailed as the one of the contact center industry’s most respected venues for highlighting the very latest best practices and cutting-edge technologies, the ContactCenterWorld.com Top Ranking Performers conference strives to recognize the very best in the contact center industry from North and South America.

VPI QUALITY PRO is the world's first and only contact center quality monitoring software solution driven by the intelligence of the tightly integrated VPI Fact Finder desktop analytics system. These unique capabilities help contact centers rapidly identify broken business processes, customer issues, and agent training needs with targeted analysis of high-value customer interaction recordings, automatically categorized and prioritized by customer names, products offered, transaction values and more, across multimedia communication channels.

“We are delighted and deeply gratified that VPI QUALITY PRO has been recognized as the Contact Center Technology Innovation of 2010 by ContactCenterWorld.com,” said Patrick Botz, vice president of global marketing at VPI. “VPI QUALITY PRO has redefined quality assurance, leveraging intelligent analytics and automated workflow monitoring to help organizations to rapidly identify and solve their most critical business issues, including first contact resolution, customer satisfaction and retention, optimization of handle time, acceleration of sales and collections, and compliance with strict security and sensitive data regulations.”

Many contact center technologies were carefully evaluated by an esteemed panel of judges in the quest for this year’s winner in the category of technology innovation. VPI QUALITY PRO stood out due to its unique, innovative approach to quality assurance and range of sophisticated, highly effective capabilities. “We liked the fact the VPI QUALITY PRO software uses desktop analytics to automatically pull valuable events and data directly from the applications already in use by agents, and then uses that data to identify and assign high-value interaction recordings that should be further examined,” said Raj Wadhwani, president of ContactCenterWorld.com. “We were also very impressed by the software’s ability to trigger a variety of automated actions, including alerts and eCoaching assignments, designed to enable contact centers to rapidly maximize business opportunities and minimize the negative impact of operational problems on customer satisfaction and loyalty.”

About VPI
VPI (Voice Print International, Inc.) is the premier provider of analytics-driven interaction recording, quality monitoring and workforce optimization solutions for enterprises, contact centers, trading floors, government agencies, and first responders. For more than a decade, VPI has been providing proven technology and superior service to more than 1,300 customers in 50 countries worldwide. VPI’s award-winning VPI EMPOWER software is an essential component for any organization that strives to enhance the customer experience, increase workforce performance, improve business efficiency and manage compliance. With VPI EMPOWER, organizations of all sizes now have the ability to uncover the root cause of important trends and issues via drill-down reports, rapidly retrieve and share recorded interactions, and easily evaluate employee performance with call quality evaluation tools from anywhere – all from a personalized Web-based portal interface. In addition, the secure solution leverages advanced file and data encryption, is built around the principles of open architecture, and is platform independent to integrate seamlessly into any existing and evolving infrastructure, resulting in compound reduction of costs and a significant and rapid Return on Investment. For more information, visit http://www.VPI-corp.com.

About ContactCenterWorld.com
ContactCenterWorld.com (http://www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 120,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.


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