Phone Call Monitoring with a Phone Monitoring System from VPI
VPI Wins Prestigious 2009 HOT Product Award from APCO Public Safety Communications Magazine
VPI EMPOWER 911 Recording and Quality Assurance Software Recognized for Its Ability to Help Emergency Communication Centers Prepare for Compliance with Emerging New-Generation Standards.

VPI (Voice Print International, Inc., a world leader in the development of innovative, integrated interactions recording and workforce optimization (WFO) solutions for public safety emergency service providers, government agencies, security companies, first responders, and many other organizations worldwide, today announced that VPI EMPOWER 911 – its next-generation recording and WFO suite – has won the prestigious 2009 Hot Products Award from Public Safety Communications (PSC), published monthly by Elsevier Public Safety on behalf of the Association of Public Safety Communications Officials (APCO) International.

In August 2009, more than 350 companies displayed their products at the 75th annual APCO Conference & Exposition in Las Vegas. Prior to the conference, PSC had invited exhibitors to submit descriptions of their new products for review and evaluation. Forty-three products were submitted, reviews and exhibit assessments compiled, and, after careful consideration, the PSC staff and the Editorial Advisory Committee selected VPI EMPOWER 911 as one of the 15 most innovative products of 2009.

A reviewer who is a former PSAP manager liked the VPI Quality option for call reviews, noting, "a PSAP supervisor can use VPI Quality to scan for simultaneous factors. For instance if the department policy is for a 9-1-1 call taker to remain on the line for any in-progress call, VPI can scan for in-progress incident types that lasted for an exceptionally short period of 9-1-1 call duration. While logical explanations may be discovered for a disconnect, a supervisor or manager can have VPI automatically scan for such occurrences and then review the recordings of such calls to determine if the call was properly handled."

VPI introduced its analytics-enhanced VPI EMPOWER 911 in May of 2009. It has since been recognized by industry experts and users as the most ground-breaking suite that provides NG9-1-1 ready tools to record, analyze, evaluate and dramatically improve the quality of emergency call taker and dispatcher communications, while also reducing costs and personnel turnover.

"VPI is delighted to be recognized for its technical excellence and unique insight into the needs of emergency communication centers," said Mike Mercadante, CTO and vice president of product management at VPI. VPI EMPOWER 911 is the only solution designed to help public safety organizations of all types and sizes to be well prepared for the emerging NG9-1-1 standards, including unified multimedia recording, precise assembly of evidence for investigations, and improved quality across communication channels. Consequently, we are experiencing a huge demand for this solution. Our customers can now proactively manage their emergency communications objectives with substantially improved speed and precision."

VPI EMPOWER 911 provides reliable recording of analog, digital and VoIP phones and radios, capturing screen video and data with smooth conversion between different voice and data types. The solution delivers maximum security with strong access rights management, data encryption, file watermarking, and comprehensive user access audits. With VPI’s new advanced screen analytics technology, emergency first responders can capture incident data directly from CAD screens and tag them to call recordings to quickly locate and evaluate the most serious types of incidents, comply with requirements and ensure that emergency response personnel communicates swiftly and accurately. Key calls or incidents can be automatically identified and selected for evaluation based on incident type and other criteria. VPI’s customers are preparing to use the suite’s quality evaluation module for monitoring and analysis of their success with NG9-1-1 infrastructure conversion. The integrated learning system helps to quickly bridge any knowledge or performance gaps identified. In addition, VPI EMPOWER 911 is designed for fast implementation within just days, and at an affordable price.

The modular VPI EMPOWER 911 suite includes VPI CAPTURE PRO, VPI QUALITY and VPI COACHING. Each solution is robust and powerful, but they are exponentially more valuable when integrated.

About VPI
VPI (Voice Print International, Inc.) is a premier innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,200 customers in over 45 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to ensure compliance with policies and regulations, improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. For more information, contact us at 1-800-200-5430 or visit

About Public Safety Communications Elsevier Public Safety, an Elsevier business located in San Diego, Calif., produces public safety products and services including JEMS (Journal of Emergency Medical Services), FireRescue Magazine, Law Officer, EMS Today Conference and Exposition,,, and other products. Elsevier is a world-leading publisher of scientific, technical and medical information products and services. Working in partnership with the global science and health communities, the company publishes more than 1,800 journals and 2,200 new books per year. Elsevier ( is a global company headquartered in Amsterdam, The Netherlands and has offices worldwide.

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