VPI (Voice Print International), the world's premier provider of interactions recording, quality management and contact center workforce optimization software solutions, announced that it has been recognized as the fastest growing contact center analytics provider in Datamonitor's Decision Matrix of Analytics Vendors. The Datamonitor Group is a world-leading provider of premium global business information, delivering independent data, analysis and opinion across a wide variety of industries. The Contact Center Analytics Decision Matrix outlines the competitive dynamics within the market and guides IT decision makers to select a vendor based on its product strength, reputation among customers, and impact in the market. Datamonitor defines contact center analytics as a range of optimization technologies that includes agent and operations-focused analytics and performance management. Scorecards and dashboards are used to understand the performance of individual agents, teams, groups and overall contact center performance.

"VPI has seen the fastest growth of any vendor in this Decision Matrix for its contact center analytics revenues," said Aphrodite Brinsmead, associate analyst with Datamonitor. "The company's unique selling point, which has helped to fuel its rapid growth, is its out-of-the-box strategy which allows its products to be deployed quickly, with lower service costs and without stripping out major features. VPI scored particularly well in the end-user sentiment section, having been rated top in a number of categories, including its end-to-end solution, services capabilities, and ease of integration with third-party vendors. In the technical assessment section, VPI gained high scores in a number of categories, including above average scores for reporting, as well as workflow and alerts."

Cost-effective and scalable for organizations of all sizes, VPI's award-winning VPI EMPOWER™ is a tightly integrated, modular Web-based suite of contact center workforce optimization solutions for interaction recording and analytics, actionable quality management, real-time performance management, and automated eCoaching. The VPI EMPOWER suite leverages VPI Fact Finder™, a ground-breaking analytics engine that automatically detects important data and events from employee desktop screens and associates them to recorded interactions. This enables automated classification and analysis centered on key business issues, such as customer churn, differences in call handling patterns between employees, frequency of holds and transfers associated with order cancellations, up-sell or cross-sell success of individuals or teams, and much more.

Additionally, VPI PERFORMANCE™ is VPI's powerful, analytics-driven performance management solution that is proven to rapidly boost contact center performance and operational effectiveness. The unique solution collects and consolidates real-time and historical performance information from multiple telephony and business systems, delivering critical key performance indicators (KPIs) in a timely and relevant manner for each user. With a powerful combination of real-time consolidated reporting, root cause performance analytics, and targeted coaching and messaging, VPI PERFORMANCE enables contact centers to drive continuous, proactive improvement - crucial for cost containment and profitability.

"We are delighted and deeply gratified to have been acknowledged by Datamonitor as a leader in the field of contact center analytics," said Chris Morrissey, vice president of sales and marketing at VPI. "Our affordable analytics-enhanced solutions are designed to provide organizations of all types and sizes with timely access to actionable information about issues with their processes, service delivery, products and policies. With clearer insight into key issues and opportunities, contact centers can now rapidly improve sales conversion, collections and quality of service while realizing significant savings in areas such as first contact resolution, customer and agent retention, reduced hold times and transfer rates, and much more."

About Datamonitor
Datamonitor is a leading provider of online database and analysis services for key industry sectors. We help our clients, 5000 of the world's leading companies, to address complex strategic issues. Through our proprietary databases and wealth of expertise, we provide clients with unbiased expert analysis and in-depth forecasts for seven industry sectors: Automotive, Consumer Markets, Energy, Financial Services, Pharmaceuticals and Healthcare, Technology, Transport and Logistics. For more information, visit http://www.Datamonitor.com

About VPI
VPI (Voice Print International, Inc.) is the world's premier innovator and provider of integrated interaction recording, analytics and workforce optimization solutions for enterprises, small- to medium-size businesses, trading floors, government agencies, and first responders. Through its award-winning VPI EMPOWER suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,200 customers in over 45 countries. For more information, visit VPI's Web site at http://www.VPI-corp.com or follow VPI on Twitter at http://Twitter.com/VPINews