Phone Call Monitoring with a Phone Monitoring System from VPI
VPI Wins Prestigious 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
Analytics-Enhanced VPI CAPTURE PRO Call Recording Software Helps Businesses Affordably Ensure Compliance and Optimize Contact Center Quality and Performance

Technology Marketing Corporation’s Customer Interaction Solutions magazine has recognized VPI as a winner of its IP Contact Center Technology Pioneer Award for 2009. Since 1982, TMC’s Customer Interaction Solutions has been a leading commentator of the CRM, call center and teleservices industries.

VPI (, the premier developer of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and emergency service providers, introduced its analytics-enhanced IP call recording software VPI CAPTURE PRO in March of 2009. It has since been recognized by industry experts and users as the most ground-breaking IP call recording system available today – marking a radical departure from the conventional IP call recording solutions currently in use at contact centers. VPI CAPTURE PRO provides many more value added features and built-in real-time analytical capabilities than any other recording system, including Web-based centralized access and administration of single or multiple sites, secure file and data encryption, interactive drill-through heat maps, and automated interaction assembly. Moreover, it is designed for fast implementation within just days, and at an affordable price that promotes a very rapid ROI.

"VPI is very pleased to be recognized for its technical excellence and unique insight into the needs of the contact center," said Mike Mercadante, CTO and Vice President of Product Management at VPI. "Our customers are now enabled to proactively manage their compliance, service quality and operational performance objectives with substantially improved speed and precision. VPI CAPTURE PRO is the only solution designed to help organizations of all types and sizes rapidly identify and address urgent business issues – cost effectively and right out of the box."

The 2009 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service. "VPI has proven to our editorial team at Customer Interaction Solutions that their VPI CAPTURE PRO recording and analytics solution is deserving of an IP Contact Center Technology Pioneer Award. VPI CAPTURE PRO leverages the potential of IP technology to help today's contact centers meet their recording needs," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "It is our pleasure to recognize VPI for bringing advanced, pioneering technologies to market while providing high quality and superior applications."

VPI CAPTURE PRO offers the most comprehensive approach to recording and analysis – it captures IP communications from all significant IP and TDM telephony systems including Avaya, Cisco, Mitel, Nortel, Aspect and others via a variety of efficient, certified methods that deliver value quickly. The solution is enhanced with built-in near-real time analytical capabilities for precision quality monitoring and automated coaching and eLearning, in order to immediately leverage contact center voice and data communications. Organizations can use the integrated desktop screen analytics VPI Fact Finder tool to focus their quality management efforts and target their coaching to rapidly improve operational effectiveness, reduce customer churn, increase sales and collections, and ensure compliance.

About VPI
VPI (Voice Print International, Inc.) is a premier innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,200 customers in over 40 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to ensure compliance with policies and regulations, improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. For more information, contact us at 1-800-200-5430 or visit

About TMC Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. Ranked 2,724 by Quantcast, TMCnet is in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference. TMC also recently launched new industry-specific Web sites:,,,, For more information about TMC, visit

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