VPI (Voice Print International, http://www.VPI-corp.com), a world leader in the development of innovative, integrated interaction recording and workforce optimization (WFO) solutions; and CCC Technologies, one of Avaya’s largest business partners with a 25-year history of providing converged communications, networking and security solutions; today announced a formal reseller partnership to distribute VPI’s award-winning call recording and contact center optimization software.
Under the agreement, CCC Technologies’ customers can now benefit from VPI EMPOWER™, the tightly integrated, modular suite of award-winning solutions comprised of call recording, quality monitoring, real-time performance management, and eLearning modules. VPI EMPOWER leverages ground-breaking desktop screen and data analytics technology and includes hundreds of "out-of-the-box" metrics and reports to immediately equip organizations to ensure compliance, minimize risk, reduce operational costs, improve employee performance, and greatly enhance customer experience and retention.
"VPI’s innovative, analytics-driven contact center recording and workforce optimization technologies are the perfect complement to CCC Technologies’ comprehensive range of world-class convergence solutions designed to meet the needs of organizations of all sizes across North America," said Jim Poull, Vice President of Sales at CCC Technologies. "We are able to leverage VPI’s acclaimed, proven track record and suite of compliant-tested solutions with Avaya and other contact center systems to deliver the fastest time to value and the lowest total cost of ownership to our customers."
CCC Technologies specializes in the seamless integration of voice and data systems into a single manageable network for reduced operating expenses, increased profitability, and enhanced teamwork. The company prides itself on its attention to the customer, its ability to provide customized solutions for all sizes of business, and the technical competency and experience of its staff – which includes over 10 different Avaya technical certifications.
"CCC Technologies has the experience and partnerships to design and deliver proven IP telephony solutions," explained Mr. Poull. "Our partnership with VPI allows us to provide our customers with a complete range of best-of-breed applications that improve quality and operational efficiency throughout the contact center."
Chris Morrissey, vice president of sales and marketing at VPI, commented, "By partnering with CCC Technologies, we have a wonderful opportunity to work closely with a partner that has an exceptional reputation for expertise and speed of service coupled with an outstanding knowledge base and solid experience of traditional and VoIP communications technology."
To become a VPI Authorized Partner, please visit VPI at http://www.VPI-corp.com/Partner
VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,200 customers in over 40 countries. For more information, visit
About CCC Technologies
CCC Technologies helps businesses nationwide overcome challenges through converged communication, networking, and security solutions. Our evolution and focus on technology has allowed CCC to keep pace with the bleeding edge of innovation, ensuring customers remain competitive and benefit from operating efficiencies. We recognize the importance of choosing a dependable partner for the security and support of your most mission-critical applications. For more than 25 years, CCC Technologies is proud to be one of the top solution providers in the country. In order to provide unparalleled service, CCC has invested not only in best-of-breed infrastructure, but also in our Associates, as shown by our extensive field experience and industry recognized certifications. More information about CCC Technologies and the products and services it offers is available at