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Voice Print Acquires Syntora
Acquisition Unites Industry’s Most Advanced Workforce Optimization Technologies

Camarillo, CA, October 9, 2006 – Syntora, Inc., a leading provider of agent performance optimization solutions for contact centers, has been acquired by a wholly-owned subsidiary of Voice Print International (http://www.VoicePrintOnline.com), a world leader in the development of innovative, integrated interactions recording and workforce optimization solutions.

The acquisition will enable Voice Print to further enhance its award-winning Activ! Performance SuiteTM of contact center solutions, delivering an unprecedented degree of integration between the interactions recording, quality monitoring, real time performance management, speech analytics, customer surveying, and automated agent coaching modules. The acquisition supports Voice Print’s strategy of equipping organizations with the tools necessary to improve workforce performance, build customer loyalty, minimize risk, and ensure regulatory compliance.

Syntora, a privately held company, is the first to integrate real time business analytics and eCoaching to optimize employee performance — generating the fastest possible return on investment. Based on proprietary compliance and intervention technology, Syntora solutions optimize both agent productivity and manager effectiveness in ways not possible with traditional reporting systems. The solutions have a proven track record of reducing contact center operational costs by an average of 10 percent.

A pioneer in the advancement of real time solutions, Voice Print initially integrated Syntora’s real time Agentivity software into its own Activ! Performance Suite™ in 2004. Since then, the combined solutions have gone on to win multiple industry awards, including two Best of Show awards at the annual International Call Center Management (ICCM) Conference & Exposition.

“We’ve worked with Syntora for years and have developed an appreciation and respect for their remarkable reputation and unique vision,” said Andrew Marsh, founder and president of Voice Print International. “In addition to their technological innovations, Syntora has a proven management team with core values we share. We have very exciting plans for the future and look forward to expanding and enhancing our product suite.”

“Contact center performance management is an essential component of workforce optimization suites” observed Donna Fluss, Principal of DMG Consulting. “It gives contact center managers the information they need to optimize departmental performance and align their goals their with enterprise objectives. Real-time performance management empowers contact center managers and supervisors with the information required to make an immediate impact on agent and departmental performance and the overall customer experience.” In addition to developing software solutions designed to optimize customer satisfaction, Voice Print is renowned for its dedication to providing its customers with a level of service and care that is unmatched in the industry. “We really listen to our customers,” explained Marsh, “and we’re quick to respond with a personalized approach to meeting their complex needs.” This dedication to providing superior customer service has resulted in an unprecedented customer loyalty rate of 98%.

About Voice Print
Voice Print is a leading innovator and provider of integrated interactions recording and workforce optimization solutions that capture real time intelligence – delivering real time results. Through its Activ! Performance Suite™, Voice Print enables contact centers, trading floors, government agencies, and first responders, to capture, evaluate, and analyze traditional voice, VoIP, video and Web interactions to improve business and operational performance, mitigate risk, and ensure regulatory compliance. Voice Print solutions are designed with reliability, adaptability, and expandability in mind to accommodate changing technologies, customer needs, and legislation. For more information, visit http://www.VoicePrintOnline.com


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