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Voice Print Wins Prestigious Best of Show Award at ICCM Chicago
Voice Print's Activ! Suite Emerges as Best Recording and Call Monitoring Software Solution
View Voice Print's Wins Best Monitoring and Recording Solution at 2004 ICCM Annual Conference Voice Print Wins Prestigious Best of Show Award at ICCM Chicago

Camarillo, CA – August 18, 2004 – Voice Print International (http://www.VoicePrintOnline.com/), a world leader in the development of innovative, integrated communications solutions for digital voice, data and screen recording and quality management, today announced that its Activ! Suite of contact center solutions was named Best of Show in the category of Best Call Monitoring/Recording Systems at the International Call Center Management (ICCM) Conference & Exposition in Chicago last week. Activ! Suite is comprised of modular, cutting-edge technologies for enterprise-level recording, quality monitoring, analytics, and training.

Sponsored by ICCM and the Call Center Networking Group (CCNG), the prestigious Best of Show Awards were announced on the closing day of the annual four-day event. The recipients were selected from over 100 companies that participated in the ICCM EXPO, which is one of the largest global gatherings of contact center and customer management professionals.

Best of Show recipients are selected by a panel of independent judges and are considered "best of the best" among products and services exhibited at the ICCM Exposition. “You can use [Voice Print technology] with any architecture or any system,” explained Candy Kothmann, the official ICCM judge for the category, in response to her reasons for selecting Voice Print. “It has a lot of flexibility, for example, if you want to move to VoIP, you don’t have to throw away your entire system, you can simply install a different interface card. The simplicity of use sets [Voice Print] apart from its competitors,” she said. Kothmann added that she was also impressed by the Activ! Suite’s comprehensive capabilities. “I really liked that it is an all inclusive quality monitoring system – not just a recording piece. It also has evaluation tools and desktop coaching capabilities.”

The award was presented to Jason Hughes, Voice Print’s director of strategic accounts. "This award is a testament to Voice Print’s absolute commitment to the development of enterprise solutions based upon the principles of true open architecture”, said Hughes. “Armed with Voice Print technology, organizations can benefit from an unprecedented level of agility that allows them to introduce new hardware or new software, to grow, to change, and to adapt on their own terms. Our flexible solutions enable organizations to embrace and respond to changes within the competitive landscape and other market dynamics without fear or anxiety – but with confidence and enthusiasm.”

About Voice Print International, Inc.
Voice Print International is a leading provider and innovator of digital voice recording, screen capture and quality assurance solutions for contact centers, financial traders, government, and public safety organizations worldwide. Voice Print’s flexible, software-based technology enables organizations to reliably capture, evaluate and analyze interactions in order to cultivate customer satisfaction, leading to substantial improvement of business performance. Voice Print phone call monitoring system is designed for reliability and adaptability, building on open standards technology and Commercially-Off-The-Shelf hardware for simple maintenance, integrations and expandability. For more information on Voice Print's recording and call monitoring system visit http://www.VoicePrintOnline.com/ or call 1-800-200-5430.


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