Phone Call Monitoring with a Phone Monitoring System from VPI
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Avaya Call Recording Provider VPI Wins AVAYA DevConnect Award for Outstanding Achievement
AVAYA Honors VPI for Outstanding Call Recording and Call Center Quality Monitoring Software Solutions
VPI has been honored through the Avaya DevConnect Program with the prestigious Award for Outstanding Achievement. The award was presented in recognition of Voice Print’s exemplary contribution to the development and documentation of integrated solutions through consistent, dynamic collaboration and open communication with Avaya’s research and development teams. As the leading global provider of voice and data networks, Avaya Inc. provides solutions and services to more than one million businesses worldwide. This is the fourth Avaya DevConnect Award presented to VPI this year, marking yet another milestone in a remarkably successful, longstanding business partnership that began in 2002.

A world leader in digital voice and data interactions recording and quality management solutions, VPI partnered with Avaya to provide a totally converged communications environment. “By partnering with Avaya we are leading the campaign towards efficient mission-critical communications,” said Andrew Marsh, CEO and President of VPI. “As a vendor looking out for our customers’ needs, a collaborative effort with Avaya enables us to offer the highest-quality, reliable solutions, while leveraging each other’s resources.”

 
Award for Outstanding Achievement presented at Avaya’s DevConnect Global Developer Conference.



VPI has integrated its flexible and powerful digital voice and data recording solution to provide a transparent connection to Avaya's latest communications platforms. This integration creates a solution that can enhance contact center productivity and communications, as well as increase convenience and responsiveness for callers, contact center agents and their supervisors.

In response to the high demand for secure verbal transactions and associated ROI, Voice Print delivers flexible and reliable digital voice recording and quality monitoring solutions. These solutions are specifically designed for easy, seamless integration with third party applications – providing an enormous opportunity for financial institutions, contact centers and other organizations to greatly increase efficiency and productivity, while reducing costs associated with liability. As a result of strategic alliances with leading edge, proactive developers such as Avaya, VPI  is now providing efficient and effective Avaya call recording and call center quality monitoring solutions for organizations that record telephone interactions for regulatory, liability or agent quality assurance purposes.

Andrew Marsh, Founder and Chief Technology Officer of VPI (Voice Print International), expressed his appreciation for this latest award, “It is always highly gratifying to be honored by Avaya – the global innovator in high-end enterprise communication solutions. We have always been committed to providing the most advanced recording solutions in the industry. As a result of VPI's comprehensive interoperability with Avaya, we can now provide countless benefits to organizations worldwide. We are looking forward to continuing our long and successful business relationship.”


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