Award-Winning Speech Mining and Analytics Solution Selected by Leading Collections Law Firm. Powered by CallMiner, Activ! Insight enables contact centers to automatically capture and derive intelligence from data buried in each and every call. Its state-of-the-art speech analytics technology converts recorded conversations into text, which can then be searched and analyzed to uncover valuable business intelligence for trending and other purposes.
Arvest Bank - Bentonville, AR.
For a company like Arvest Bank, with over $4 billion in assets under management, keeping a record of every phone transaction is not just a luxury, it's required by their internal compliance committee. With the enormous volume of calls they record daily, they needed a compliance recording system that is reliable, scalable in design, and easy to use. That is why they chose the VPI's liability recording software.
Office of the Comptroller of the Currency (OCC) - Washington, DC.
The Office of the Comptroller of the Currency (OCC) charters, regulates, and supervises all national banks and the federal branches and agencies of foreign banks. Headquartered in Washington, D.C., the OCC has a VPI digital voice recording system installed to record phones and monitor the daily verbal transactions. Because VPI is NEC certified, we were able to provide seamless integration with their existing NEC PBX.
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