In 2001 alone, Cumberland County Police Department handled over 60,000 emergency phone calls, and dispatched emergency personnel on more than 28,500 occasions. This workload required a reliable telephone call logging solution that would integrate with their Avaya PBX system, as well as their Motorola Elite Series radio. In December 2001, Cumberland County chose to install the VPI telephone call logger, which in addition to integration with their existing PBX and radio systems, also provides crucial Instant Playback and Live Monitoring capabilities.
Montecito Fire Protection - Santa Barbara, CA.
Montecito Fire Protection, where dispatch is provided by full-time, 24-hour dispatchers, needed a radio and telephone call logger that would provide them with clear telephone call logging, reliable storage, and quick retrieval. After going over their options, it was clear to them that VPI was the perfect solution.
TV Guide Networks Inc. - Omaha, NE.
TVG Networks, a wholly-owned subsidiary of TV Guide, Inc., has purchased a VPI phone recording system for use in its customer service department.
Bargain Network - Santa Barbara, CA.
When Bargain Networks, one of the country's largest call centers, decided to upgrade their phone recording equipment they chose to implement VPIís solution. Because VPI provides the most flexible and reliable phone recording system on the market today, Bargain Network knew that they were in good hands.
Berlex Laboratories, Inc. - Montville, NJ.
Berlex Laboratories is using a VPI communications recorder with direct digital connection to their Nortel PBX/ACD.
City of Orange Police - Orange County, CA.
VPI's Radio and Telephone Call Logger Delivers Lightening Fast Retrieval Time to Orange Police Department. Like trying to find a needle in a haystack, to locate a specific recording in the past, dispatch operators at the Orange Police Department in California would spend countless time searching DAT or reel-to-reel tapes.
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