WEBCAST: Powerful Reporting for Cisco UCC Contact Centers

Learn how Cisco and VPI customer Straumann, a global leader in dental implant solutions and restorative dentistry, enhanced the capabilities of its Cisco Unified Contact Center system and operations with VPI’s award-winning real-time performance reporting solution.

Complimentary Webcast: How to Fix Your Reporting and Become a Call Center Hero

Many contact centers today are drowning in data. They’ve evolved into a wide assortment of disparate systems designed to manage and measure customer experience, where managers are forced to wade through vast quantities of data from siloed reports that are spewed out by each system or exported into tedious spreadsheets. Managers are frustrated and thirsty for timelier, more actionable insights. In order to survive and compete, it’s crucial for contact center managers to have solid, consistent insights into the performance of their contact centers as a whole, across multiple channels and sites. Fortunately, as a result of recent innovations in performance management technology, contact center leaders no longer have to struggle with reporting.

Public Safety Quality Assurance Best Practices and Tools

It is crucial to monitor the quality of emergency communications to reduce problems, limit liability and improve performance.The goal with Quality Assurance (QA/QI) is to objectively evaluate telecommunicator call processing and the ability to navigate through CAD and mapping systems.  The QA process should not be perceived as punitive nor stifling, the goal is to reinforce positive performance, while correcting any deficiencies.. Call takers and dispatchers have an innate desire to do a good job, and efforts should be taken to not destroy that internal motivation. QA works best when delivered in a score-based, proactive, supportive and educational form that is well understood by all participants.

Register to attend the complimentary training Webcast at http://www2.vpi-corp.com/QA-Webcast on Wednesday, February 15^th at 1pm ET to learn how to:

• Implement an effective QA program that combines the automated selection of priority calls for review, in addition to randomly selected calls to provide a well-rounded assessment of the performance of each telecommunicator.
• Design objective QA evaluation forms for evaluating critical call and incident types.
• Deliver feedback to telecommunicators with the right timing and perspective to dramatically improve quality scores.
• Integrate personalized, automated E-learning and Coaching for the extended, individualized support of each employee.

Advantages of IP Dispatch and Recording, PowerSouth Case Study and Best Practices

Learn how PowerSouth Energy Cooperative modernized its communications center and boosted liability and quality control with a state-of-the-art IP dispatch and communications recording solution.  You also learn from experts at Avtec and VPI about the compelling advantages of an IP infrastructure for emergency communications, best practices for disaster recovery, and proven strategies for future-ready recording and Quality Assurance of your communications.

Experience VPI’s Award Winning EMPOWER v5.2

Experience VPI’s Award Winning EMPOWER v5.2

Quality and Performance Demo

• You and your team are invited to learn how VPI's latest software version release VPI EMPOWER 5.2 will help your organization more effectively capture, analyze and leverage multimedia interactions to improve workforce performance, build customer loyalty, minimize risk, and ensure regulatory compliance. 

• VPI’s flexible, open architecture system runs on standard industry hardware, is cost effective and includes robust features that will enable you to leverage powerful data associated with interactions like never before.

Experience VPI’s Award Winning VPI EMPOWER 911 Recording and Quality Assurance Software

Experience VPI’s Award Winning VPI EMPOWER 911 Recording and Quality Assurance Software

Is your current legacy voice recording system nearing end of life or in need of an overhaul? There is no need to worry about high costs of ‘forklift’ upgrade to get onto a new state-of-the-art system. VPI offers an easy to use and highly innovative emergency voice record, quality assurance, and call taker coaching system featuring a very easy migration path.

VPI’s flexible, open architecture system runs on standard industry hardware, is cost effective and includes many first- ever features that help enable Next Generation 911 compliance. This includes integrated voice recording and multimedia incident recreation, advanced screen analytics and more.

 Register for the session now by copying and pasting this URL into your browser:

 https://www2.gotomeeting.com/register/206877603

 Once registered you will receive and email confirming your registration with the information you need to join the webinar.

VPI EMPOWER 911 v5.2 Webcast

View a live software demonstration of VPI's EMPOWER 911 Suite Version 5.2 for Public Safety and Security Industry!

VPI EMPOWER v5.2 Webcast

View a live software demonstration of VPI's EMPOWER Suite Version 5.2 for Contact Centers!