Before contacting us, here are a few helpful tips that
will make the process more productive:
You can also check our FAQ section
to help resolve some issues.
- Check the basics. Make sure all components are securely connected
and turned on.
- Record any error messages encountered or other symptoms noticed
that may lead
to the source of the problem.
- Include in your e-mail/call a list of any hardware changes
or additions (more memory,
new disk drives, etc.) added since your original system purchase.
- Make a note of any hardware or software changes made near
the time your problem
first occurred.
- Be sure to include the complete version and build number (located
in the 'About' box),
of VPI you are using. If the problem started immediately
following a VPI
upgrade, please provide the version you were upgrading from
as well.
- If calling, make sure that you are at the VPI computer
so that our Tech
Support person can walk you though any required changes.
Tech Support
- Email Our Support Team
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