Home / Frequently Asked Questions What are the available call search criteria? (i.e. Date, Time, call duration, channel names, ANI, Caller ID, etc) Does the system permit tagging of calls or groups of calls? What are the available call search criteria? (i.e. Date, Time, call duration, channel names, ANI, Caller ID, etc) Search and Retrieval is accomplished via an extremely easy to use GUI. All search and retrieval tasks can be managed with the use of a mouse. The extent of available fields depends on specifics of the telephony or radio environment and any custom integrations for automated collection of custom information. Following is an example set of collected call attributes that are stored in appropriate fields in a SQL database for search, playback, reporting, scenario recreation, and the like. Media Type Library Location Channel Number Name of Channel Name of User Time Date Telephone Number Radio Frequency Duration of Message Start and End Time Key Identification (i.e. incident number) ANI Caller ID Radio Unit ID User Specific Database Fields (Case number, color flags, comments indicator) Does the system permit tagging of calls or groups of calls? Yes, VP's recording systems permit tagging of individual calls or a group of calls. You can define groups of calls through color flags (7 colors available) or through user-definable numeric fields.

Can the system take the current recording disc off line, search and retrieve an earlier conversation contained on that same disk, and re-engage the record mode without interruption of the continuous time line on that same disc?

Yes, the system can take the current recording disk off line for search and retrieval of the stored information on that same disk. Record mode will not be interrupted due to the search and continuous recording time-line on the disk will be maintained.

Additionally, the system also records on a hard drive for instant playback. The recordings are copied to removable media every half an hour, which is our recommended setting (can be adjusted to your preferences).

Is the system programmable to provide automatic daylight savings time compensation?

Yes, absolutely. The system automatically compensates for daylight savings time adjustment.

Does the system provide loop playback, which allows the operator to continuously replay the same portion of a conversation to assist in transcribing or determining what was actually spoken during the recording?

Our system has the ability to append notes to all calls. There are multiple user-definable fields for this purpose. Standard size of the largest field is 255 characters. This can be adjusted upon request – both the number of fields and their character length size.

Does the system have the ability to append notes to tagged calls? If so, what is the character length?

Our system has the ability to append notes to all calls. There are two user-definable fields for this purpose: The first field allows you to enter numeric information up to 20 characters in length (such as your case number). The systems allows search by this variable.

The second user-definable field can be used for comments or notes up to 255 characters in length.

What reports are provided by the system? Include sample reports when possible.

VPI's systems provide a variety of reports – the extent of reported information and the number of the reports that come pre-defined with the system depends on the number of integrated applications implemented (e.g. voice/screen recording, quality evaluation, performance management, electronic learning and coaching, etc.) Examples of reports that come with voice recording only implementation include:

	Quick Call Listing - includes multiple queries for customization (such as date and time)
	Channel Summary Report - includes multiple queries for customization (such as channel number, channel name, date, and time)
	Archive Media Summary - predefined

The reports can be either printed directly from application environment or exported and saved in standard file formats for future reference. The recording system comes with wizards that allow you to select parameters for your reports through multiple queries, allowing for display of customizable information.

Indicated below are copies of sample reports:

---

---

---

---