Home / Frequently Asked Questions
	What is the standard testing period for your product?
	For what period of time will you guarantee your hardware and software under warranty?
	What is VPI's response time to attend on-site to all critical repair requests?

What is the standard testing period for your product?

VPI's server systems are burned-in for extended period of time before final configuration to assure seamless operation at your location. The average burn-in time is 5 days before configuration and delivery to the end user.

For what period of time will you guarantee your hardware and software under warranty?

We guarantee our hardware and software under a one-year warranty or longer, depending on your selection from a variety of options provided with the system quotation.

What is VPI's response time to attend on-site to all critical repair requests?

With any reported service condition, immediate remote diagnostics are initiated – in 75% of all cases, the situation can be promptly resolved via the remote means. If the issue is hardware related and requires on-site service assistance, the response time is determined based on severity. Please refer to our documentation for definitions of severity levels and associated response time commitments.