You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

You and your colleagues are invited to attend the highly acclaimed At-home Agent Strategies for Success Workshop led by Michele Rowan, former Vice President of Performance Management at Hilton Hotels, on Tuesday, October 26th in Dallas, Texas.

Register to Attend this Information-packed Workshop to:

Building on a very successful Avaya Evolution Mexico Event a few months ago, Avaya has scheduled the next Evolution Customer event for November 3^rd, 2010 in Toronto, Canada.  Through a sponsorship, you will have the chance to connect with over 800 new and existing Avaya customers, partners and analysts to promote the value of our joint offer.

Scheduled to speak:

Kevin Kennedy, President & Chief Executive Officer, Avaya
Dr. Alan Baratz, Senior Vice President & President , Global Communications Solutions

You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

ATA’s Annual Convention & Expo is the Teleservices industry’s premier event and a culmination of the association’s annual activities. Offering exceptional business value, ATA provides attendees with cutting edge professional development from industry experts responsible for the newest trends in teleservices. Outstanding networking events throughout the convention are your passport to networking opportunities with industry leaders from around the globe.

It’s that time again! Plan to join us Monday, September 20 through Wednesday, September 22, 2010 for the AVAYA Predictive Dialer User Group Training Summit & Vendor Expo, being held at the Suncoast Hotel & Casino in exciting Las Vegas, Nevada.  This year we have continued the focus on dialer productivity, utilization, reporting mixed with a host of ancillary product offerings and opportunities. The summit will feature “how to” sessions on some of the more advanced uses of your equipment. We have also included self-help sessions such as project management.  Meet new key vendor partners offering award-winning solutions to make your call center even more successful. We hope you will invest your time to get the most out of your system to increase your customer contacts effectively and efficiently.  Here are just a few of the highlights to help get you there.

Building on a very successful Avaya Evolution Mexico Event a few months ago, Avaya has scheduled the next Evolution Customer event for November 3^rd, 2010 in Toronto, Canada.  Through a sponsorship, you will have the chance to connect with over 800 new and existing Avaya customers, partners and analysts to promote the value of our joint offer.

Scheduled to speak:

Kevin Kennedy, President & Chief Executive Officer, Avaya
Dr. Alan Baratz, Senior Vice President & President , Global Communications Solutions

No Need for Registrants to Leave Your Office - It’s Fully Interactive!

In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, all at a fraction of the cost of a traditional on-site conference. You can attend learning sessions the same way that you would in an on-site conference without the travel costs and time away from your office.

Kentucky Emergency Management Association, Kentucky Emergency Number Association, Association for Public Safety Communications Officials and Kentucky Division of Emergency Management present the 2010 Kentucky Emergency Services Conference this September 8, 9 and 10.

The NC Chapters of the National Emergency Number Association and Association of Public Safety Communications Officials 2010 Annual Conference.

Georgia APCO and NENA have joined together once again to sponsor the Georgia Emergency

Communications Conference, a joint training event and vendor exhibition. We came together

last year in response to concerns about the number of conferences conducted each year and

the new economic reality in which we all find ourselves. Our goal is to provide the opportunity

for our members to network with their colleagues at a single dynamic event each year.

Be in the Know! Join your public safety associates and industry leaders for Nebraska APCO and NENA's 3rd annual joint conference and expo. Where else can you all come together in one comfortable environment to learn about the latest industry and regulatory developments, share lessons-learned, good food, prizes, and great educational sessions?

You'll also get the chance to view as many as 35 exhibits of the latest products and services available to the public safety industry.

The Alabama Chapter Of the National Emergency Number Association host the Gulf Coast 9-1-1 Conference. This is the 20th Annual conference and is one of the top events in 9-1-1.

To strengthen Mississippi’s efforts in emergency response situations and to help ensure the safety of our citizens, you are invited to attend the Mississippi 911 Fall Training Seminar, October 17 - 20 at the Hollywood Casino In Tunica.

Seminar registration begins Oct 17, with classes starting on the 18th and ending at noon on the 20th.

Make a difference on the next domestic violence call you handle. PowerPhone has revised its best-selling Domestic Violence Intervention workshop to give telecommunicators new tactics for handling these volatile and complex incidents. You'll learn what questions to ask and what instructions to give when faced with different types of domestic violence calls. Plus, you'll benefit from a brand-new look at courtroom testimony and how it might impact you as the first person to respond to a call for help. Most important, you'll gain the confidence and skills you need to protect victims and responding officers

Training Session Presented by Eddie Williams and Patrick Botz on 11/9/10 from 2:15 p.m. - 3:15 p.m.

Next Generation 9-1-1 Recording and Quality Assurance - Are You Ready?

New Voice over Internet Protocol (VoIP) and cellular communications have changed the way the world communicates. They provide incredible potential to improve the speed and accuracy of response to emergency incidents in order to save lives and property. Unfortunately, most of today’s public safety agencies are unable to fully receive and respond to today’s VoIP and cellular communications, nor can they effectively record, share or evaluate vital data across emergency response units, counties or states. This is why migration to new IP-based NG 9-1-1 systems is crucial to the future of public safety and emergency response.

 The pressure is on for public safety agencies to implement the latest Next Generation (NG) 9-1-1 voice and data communication, recording, and quality management technologies, processes, and practices. Join public safety communications expert Patrick Botz from VPI, to learn:

• The important differences between recording NG9-1-1 and traditional emergency communications.
• How you can quickly and easily embrace and leverage the latest changes in public safety emergency communications.
• How to prepare for NG 9-1-1 initiatives and develop a roadmap for success.
• The long-term benefits of a more flexible, open, non-proprietary, and secure recording system architecture to support the implementation of an interoperable 9-1-1 system.
• How to effectively monitor and manage the impact of changes on the quality of call taker and dispatcher communications
• How faster access to more comprehensive information will enable you to effectively re-create, evaluate, and share entire incidents consisting of voice and data from multiple communications channels, devices and applications.
• Ways to streamline aggregation and sharing of data, resources, procedures, and standards to improve emergency response while lowering costs.
•  How to ensure that your communications recording system will be able to support your evolving NG 9-1-1 environment

The emergency management landscape has never been so complex, and continuously presents challenges that strain existing capabilities and local infrastructures. This critical community needs to know more, needs to access information quickly, and needs the ability to integrate resources and data from other disciplines in order to successfully meet these challenges. These events are intended to showcase success stories and innovative solutions and ideas in order to help all-hazards leaders learn the way ahead and build joint strategies for the future.

You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

ATA’s Annual Convention & Expo is the Teleservices industry’s premier event and a culmination of the association’s annual activities. Offering exceptional business value, ATA provides attendees with cutting edge professional development from industry experts responsible for the newest trends in teleservices. Outstanding networking events throughout the convention are your passport to networking opportunities with industry leaders from around the globe.

It’s that time again! Plan to join us Monday, September 20 through Wednesday, September 22, 2010 for the AVAYA Predictive Dialer User Group Training Summit & Vendor Expo, being held at the Suncoast Hotel & Casino in exciting Las Vegas, Nevada.  This year we have continued the focus on dialer productivity, utilization, reporting mixed with a host of ancillary product offerings and opportunities. The summit will feature “how to” sessions on some of the more advanced uses of your equipment. We have also included self-help sessions such as project management.  Meet new key vendor partners offering award-winning solutions to make your call center even more successful. We hope you will invest your time to get the most out of your system to increase your customer contacts effectively and efficiently.  Here are just a few of the highlights to help get you there.

You and your colleagues are invited to attend the highly acclaimed At-home Agent Strategies for Success Workshop led by Michele Rowan, former Vice President of Performance Management at Hilton Hotels, on Tuesday, October 26th in Dallas, Texas.

Register to Attend this Information-packed Workshop to:

Building on a very successful Avaya Evolution Mexico Event a few months ago, Avaya has scheduled the next Evolution Customer event for November 3^rd, 2010 in Toronto, Canada.  Through a sponsorship, you will have the chance to connect with over 800 new and existing Avaya customers, partners and analysts to promote the value of our joint offer.

Scheduled to speak:

Kevin Kennedy, President & Chief Executive Officer, Avaya
Dr. Alan Baratz, Senior Vice President & President , Global Communications Solutions

Building on a very successful Avaya Evolution Mexico Event a few months ago, Avaya has scheduled the next Evolution Customer event for November 3^rd, 2010 in Toronto, Canada.  Through a sponsorship, you will have the chance to connect with over 800 new and existing Avaya customers, partners and analysts to promote the value of our joint offer.

Scheduled to speak:

Kevin Kennedy, President & Chief Executive Officer, Avaya
Dr. Alan Baratz, Senior Vice President & President , Global Communications Solutions

You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives.

No Need for Registrants to Leave Your Office - It’s Fully Interactive!

In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, all at a fraction of the cost of a traditional on-site conference. You can attend learning sessions the same way that you would in an on-site conference without the travel costs and time away from your office.

Kentucky Emergency Management Association, Kentucky Emergency Number Association, Association for Public Safety Communications Officials and Kentucky Division of Emergency Management present the 2010 Kentucky Emergency Services Conference this September 8, 9 and 10.

The NC Chapters of the National Emergency Number Association and Association of Public Safety Communications Officials 2010 Annual Conference.

Georgia APCO and NENA have joined together once again to sponsor the Georgia Emergency

Communications Conference, a joint training event and vendor exhibition. We came together

last year in response to concerns about the number of conferences conducted each year and

the new economic reality in which we all find ourselves. Our goal is to provide the opportunity

for our members to network with their colleagues at a single dynamic event each year.

Be in the Know! Join your public safety associates and industry leaders for Nebraska APCO and NENA's 3rd annual joint conference and expo. Where else can you all come together in one comfortable environment to learn about the latest industry and regulatory developments, share lessons-learned, good food, prizes, and great educational sessions?

You'll also get the chance to view as many as 35 exhibits of the latest products and services available to the public safety industry.

The Alabama Chapter Of the National Emergency Number Association host the Gulf Coast 9-1-1 Conference. This is the 20th Annual conference and is one of the top events in 9-1-1.

To strengthen Mississippi’s efforts in emergency response situations and to help ensure the safety of our citizens, you are invited to attend the Mississippi 911 Fall Training Seminar, October 17 - 20 at the Hollywood Casino In Tunica.

Seminar registration begins Oct 17, with classes starting on the 18th and ending at noon on the 20th.

Make a difference on the next domestic violence call you handle. PowerPhone has revised its best-selling Domestic Violence Intervention workshop to give telecommunicators new tactics for handling these volatile and complex incidents. You'll learn what questions to ask and what instructions to give when faced with different types of domestic violence calls. Plus, you'll benefit from a brand-new look at courtroom testimony and how it might impact you as the first person to respond to a call for help. Most important, you'll gain the confidence and skills you need to protect victims and responding officers

Training Session Presented by Eddie Williams and Patrick Botz on 11/9/10 from 2:15 p.m. - 3:15 p.m.

Next Generation 9-1-1 Recording and Quality Assurance - Are You Ready?

New Voice over Internet Protocol (VoIP) and cellular communications have changed the way the world communicates. They provide incredible potential to improve the speed and accuracy of response to emergency incidents in order to save lives and property. Unfortunately, most of today’s public safety agencies are unable to fully receive and respond to today’s VoIP and cellular communications, nor can they effectively record, share or evaluate vital data across emergency response units, counties or states. This is why migration to new IP-based NG 9-1-1 systems is crucial to the future of public safety and emergency response.

 The pressure is on for public safety agencies to implement the latest Next Generation (NG) 9-1-1 voice and data communication, recording, and quality management technologies, processes, and practices. Join public safety communications expert Patrick Botz from VPI, to learn:

• The important differences between recording NG9-1-1 and traditional emergency communications.
• How you can quickly and easily embrace and leverage the latest changes in public safety emergency communications.
• How to prepare for NG 9-1-1 initiatives and develop a roadmap for success.
• The long-term benefits of a more flexible, open, non-proprietary, and secure recording system architecture to support the implementation of an interoperable 9-1-1 system.
• How to effectively monitor and manage the impact of changes on the quality of call taker and dispatcher communications
• How faster access to more comprehensive information will enable you to effectively re-create, evaluate, and share entire incidents consisting of voice and data from multiple communications channels, devices and applications.
• Ways to streamline aggregation and sharing of data, resources, procedures, and standards to improve emergency response while lowering costs.
•  How to ensure that your communications recording system will be able to support your evolving NG 9-1-1 environment

The emergency management landscape has never been so complex, and continuously presents challenges that strain existing capabilities and local infrastructures. This critical community needs to know more, needs to access information quickly, and needs the ability to integrate resources and data from other disciplines in order to successfully meet these challenges. These events are intended to showcase success stories and innovative solutions and ideas in order to help all-hazards leaders learn the way ahead and build joint strategies for the future.