VPI Develops Reliable Call Center Management Software and Robust Contact Center Reporting Software.

Learn how to optimize quality and performance at an event near you.

Live and Virtual Events
 
 
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Customer Experience BI and Analytics Q&A with the Experts
July 16, 2015
9:00 AM - 10:00 AM PDT
Online Webinar
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Registration

According to Ventana Research, nearly two-thirds (63%) of organizations are considering investing in customer analytics to improve the customer experience. And for good reason – business intelligence and analytics are transforming the way contact centers collect, analyze and act on their customer data. Contact centers are saying goodbye to tedious spreadsheets and hello to dashboards that give them everything they need to effectively manage customer experience at their fingertips. Join analyst Richard Snow from Ventana Research and Greg Cummings from VPI as they answer your toughest questions.

Public Safety Best Practices Forum
July 23, 2015
Chicago, IL
Sheraton Chicago O'Hare Airport
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You’re invited to uncover the best practices of high performing Public Safety Answering Points (PSAPs), and find out how to apply them. You’ll learn how to prepare your agency for Next Generation 9-1-1 multimedia communications. You'll discover proven techniques you can use to maximize staff performance, automate time-consuming processes, improve service quality and accuracy, and exceed citizen expectations


Advanced Remote Working Strategies Workshop
July 22 - 23, 2015
Denver, CO
Hilton Denver Cherry Creek
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VPI NG9-1-1 Recording and Quality Assurance Demonstration
July 30, 2015

Online
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Attend the live demonstration to learn: How to save time searching for, assembling and exporting multimedia emergency incidents. How easy it is to upload photos, videos and documents to recorded incidents. Advantages of tagging incident ID, incident type and incident location from your CAD system to your recorded communications. Best practices for automating your Quality Assurance program. How to reduce liability by automatically delivering and tracking personalized training sent to your staff based on their QA scores.


Public Safety Best Practices Forum
August 6, 2015
Orlando, FL
Embassy Suites Orlando-International Drive
Register Now!

You’re invited to uncover the best practices of high performing Public Safety Answering Points (PSAPs), and find out how to apply them. You’ll learn how to prepare your agency for Next Generation 9-1-1 multimedia communications. You'll discover proven techniques you can use to maximize staff performance, automate time-consuming processes, improve service quality and accuracy, and exceed citizen expectations


APCO International Conference
August 16 - 19, 2015
Washington, DC
Walter E. Washington Convention Center
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Public Safety Best Practices Forum
September 17, 2015
Anaheim, CA
Anaheim West Tower: Gordon Hoyt Conference Center
Register Now!

You’re invited to uncover the best practices of high performing Public Safety Answering Points (PSAPs), and find out how to apply them. You’ll learn how to prepare your agency for Next Generation 9-1-1 multimedia communications. You'll discover proven techniques you can use to maximize staff performance, automate time-consuming processes, improve service quality and accuracy, and exceed citizen expectations.


Austin Contact Center Alliance (ACCA) Symposium Expo
September 18, 2015
Austin, TX
UT Commons at the Pickle Research Center
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2015 QATC Annual Conference
September 22 - 24, 2015
Nashville, TN
Nashville Marriott at Vanderbilt University
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Wednesday, September 24, 2015 at 11:00AM

The QA Revolution: Analytics and Workflow Automation Best Practices

Traditional Quality Assurance (QA) has reached the end of a good 30-year life. Organizations are now focused on transforming QA insights into business results with the help of speech and data analytics and workflow automation. Attend this interactive training session designed for those thinking about using or are already using QA and/or analytics software tools. We’ll share best practices on what works and what doesn’t, and how to expedite time to value. Discover how to more rapidly identify high-value conversations that matter most to your customers and your bottom line. Learn how to easily double the productivity of QA evaluators and close the loop with more timely and consistent agent feedback, coaching, calibration and reporting.

 Speakers: Patrick Botz & Greg Cummings, VPI


Colorado APCO/NENA State Conference
October 8 - 9, 2015
Westminster, CO
Denver Marriott Westminster
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IACP 2015
October 24 - 27, 2015
Chicago, IL
McCormick Place West
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APCO Atlantic 2015 Annual Conference
October 25 - 28, 2015
Burlington, VT
Sheraton Burlington Hotel & Conference Center
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East Coast Intergraph User Group
November 4 - 5, 2015
Marriottsvile, MD
James N Robey Public Safety Training Center
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Advanced Remote Working Strategies Workshop
November 11 - 12, 2015
Laguna Beach, CA
Inn at Laguna Beach
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Reseller Partners
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Currently, there are no upcoming Partner events for this sector.