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Call Center Optimization Forum
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September 9, 2010
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Minneapolis, MN
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Radisson Plaza Hotel Minneapolis
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Register Now!
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You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives. |
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ATA Conference & Expo
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September 12-14, 2010
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Orlando, FL
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Diseny's Contemporary Resort
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Register Now!
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ATA’s Annual Convention & Expo is the Teleservices industry’s premier event and a culmination of the association’s annual activities. Offering exceptional business value, ATA provides attendees with cutting edge professional development from industry experts responsible for the newest trends in teleservices. Outstanding networking events throughout the convention are your passport to networking opportunities with industry leaders from around the globe. |
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2010 QATC Annual Conference
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September 15-17, 2010
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Nashville, TN
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Renaissance Nashville Hotel
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Register Now!
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| Join VPI from at the QATC (Quality Assurance & Training) Annual Conference. You'll experience exciting keynote speakers and industry experts, explore the latest in quality monitoring and training technologies in the Sponsor Showcase and network with your peers.
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Avaya Predictive Dialer Sytem User Group Conference
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September
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Las Vegas, CA
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Suncoast Hotel & Resort
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Register Now!
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It’s that time again! Plan to join us Monday, September 20 through Wednesday, September 22, 2010 for the AVAYA Predictive Dialer User Group Training Summit & Vendor Expo, being held at the Suncoast Hotel & Casino in exciting Las Vegas, Nevada. This year we have continued the focus on dialer productivity, utilization, reporting mixed with a host of ancillary product offerings and opportunities. The summit will feature “how to” sessions on some of the more advanced uses of your equipment. We have also included self-help sessions such as project management. Meet new key vendor partners offering award-winning solutions to make your call center even more successful. We hope you will invest your time to get the most out of your system to increase your customer contacts effectively and efficiently. Here are just a few of the highlights to help get you there. |
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Call Center Optimization Forum
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October 7, 2010
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Long Beach, CA
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Coming Soon!
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Register Now!
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| You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives. |
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At-Home Agent Strategies for Success
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October 26, 2010
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Dallas, TX
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Hilton Garden Inn Market Center
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Register Now!
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You and your colleagues are invited to attend the highly acclaimed At-home Agent Strategies for Success Workshop led by Michele Rowan, former Vice President of Performance Management at Hilton Hotels, on Tuesday, October 26th in Dallas, Texas.
Register to Attend this Information-packed Workshop to:
- Experience first-hand knowledge and learn critical success factors from expert Michele Rowan who led the expansion of the Hilton@Home program from 200 to 1000 at-home agents.
- Learn how to build and sell an effective business case, financial analysis and ROI.
- Share best practices and network with attendees from top companies like AOL, Apple, Hertz, Hyatt, Terminix and The Hartford.
- Drill-down into best practices and essential tools for hiring, quality monitoring, performance management and training.
- Learn how to effectively build a successful at-home agent program pilot and 'brand' your program.
- Network with industry peers representing several top companies implementing at-home agents.
- Benefit from a personalized 30-minute, post-workshop strategy phone consultation with Michele!
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Avaya Evolution
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November 3, 2010
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Toronto, Canada
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Metro Toronto Convention Centre
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Register Now!
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Building on a very successful Avaya Evolution Mexico Event a few months ago, Avaya has scheduled the next Evolution Customer event for November 3rd, 2010 in Toronto, Canada. Through a sponsorship, you will have the chance to connect with over 800 new and existing Avaya customers, partners and analysts to promote the value of our joint offer.
Scheduled to speak:
Kevin Kennedy, President & Chief Executive Officer, Avaya Dr. Alan Baratz, Senior Vice President & President , Global Communications Solutions
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November 3, 2010
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Toronto, Canada
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Metro Toronto Convention Centre
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Register Now!
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Building on a very successful Avaya Evolution Mexico Event a few months ago, Avaya has scheduled the next Evolution Customer event for November 3rd, 2010 in Toronto, Canada. Through a sponsorship, you will have the chance to connect with over 800 new and existing Avaya customers, partners and analysts to promote the value of our joint offer.
Scheduled to speak:
Kevin Kennedy, President & Chief Executive Officer, Avaya Dr. Alan Baratz, Senior Vice President & President , Global Communications Solutions
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Call Center Optimization Forum
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November 4, 2010
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Dallas, TX
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Coming Soon!
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Register Now!
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You're invited to uncover the secrets of the best call centers, and find out how to apply them in your organization! We'll reveal new call center optimization solutions, which in the past were limited to large companies, but are now accessible and affordable to organizations of all sizes. You'll learn breakthrough strategies and techniques you can use to exceed customer expectations, raise performance standards, and achieve your career goals. You'll discover powerful new ways to set and measure the right performance objectives, accurately forecast workload and schedules, improve quality of service, and win the support of top executives. |
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CRMXchange Virtual Call Center Conference
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November
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Online
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Online
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Register Now!
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No Need for Registrants to Leave Your Office - It’s Fully Interactive!
In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, all at a fraction of the cost of a traditional on-site conference. You can attend learning sessions the same way that you would in an on-site conference without the travel costs and time away from your office. |
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