the leading provider of communications recording and quality assurance
solutions, VPI is pleased to offer you the following guide:
Response Quality and Performance Handbook Authored
by Analyst Dick Bucci from The PELORUS Group
development of Next Generation 9-1-1 and soon-to-be introduced
Quality Assurance (QA) standards are raising the bar for the quality
of service required from public safety agencies. Quality of service
is impacted by both the performance of employees and the processes
in use. Periodic, systematic quality evaluation of emergency contact
center communications can provide invaluable transparency to everyone
involved and expose inadequacies in both employee and process
areas. Download this guide to:
legal and regulatory forces driving changes in public safety
What key performance
indicators (KPIs) to use to effectively measure the performance
of your communications center staff.
How to implement an
effective Quality Assurance program.
What to look for in
a new recording system to effectively meet Next Generation
9-1-1 requirements for interoperability, IP communications
support, open architecture, flexibility and scalability.