VPI COACHING™ enables supervisors to efficiently and effectively train and coach dispatchers and call takers using dynamic training courses, tests, and quizzes. The means to trigger training based on call taker performance provides an unprecedented level of coaching automation – you can deliver multimedia coaching and training to call taker desktops on a schedule- or rules-driven basis! This dispatcher training software enables supervisors to set rules that send targeted call taker training to individuals or groups when predetermined thresholds are reached. You can measure, track, and report – generate comprehensive reports, develop report cards, and track the effectiveness of your training. Easily create new, feature-rich multimedia training materials or use your existing training resources.
VPI COACHING™ is part of VPI's award-winning Prioriti Interactions Suite™ of real time recording and quality management solutions, which enables public safety, security, and government organizations to securely record, retrieve, evaluate, and improve mission-critical voice and data interactions. These powerful, modular applications can make a significant impact on an organization’s
Key Benefits of Dispatcher Training Software:
 Boost morale while empowering call takers/dispatchers to proactively improve their performance
Deliver multimedia training sessions to call taker/dispatcher desktops including training flashes, compliance bulletins, pre-shift announcements
Rules driven or scheduled training can be sent to desktops at any time and completed when call takers/dispatchers are not on duty
Author and embed quizzes easily and quickly
Continuous real-time performance updates for you and your call takers/dispatchers
View test scores in real-time |
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Dashboard Integration
VPI COACHING™ course content can be launched from completely customizable VPI COACHING dashboards (above). Courses are placed in dashboards on separate consoles where a manager may schedule training for particular call takers, (or a rule configured by a manager can automatically trigger call taker coaching for a specific call taker or group of call takers.) Prerequisites can be enforced to ensure courses are completed in a logical order.
Flexible Training Tools
With VPI COACHING™, managers can embed quizzes and surveys into call taker training content to get immediate feedback and evaluate call taker performance. Managers can see call taker test scores and develop and deliver report cards for proactive management. Using the VPI QUALITY™ dispatcher assessment application to monitor and evaluate customer interactions, managers can identify ways to improve customer experiences and service.. VPI COACHING enables managers to then send targeted training based on the evaluation reports of those interactions. By targeting the right training to the right person at the right time, call takers will offer improved service - heightening customer satisfaction and ultimately increasing productivity.
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To Learn More, download the Prioriti Call Taker Brochure
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